ICTs for Modernizing Government in Africa
ICT is fundamentally changing the way in which government representatives, citizens, business and other agents of the state interact throughout the world as well as in Africa. The public service sector has strategic significance as it impacts not o...
| Main Authors: | , , , |
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| Format: | Working Paper |
| Language: | English |
| Published: |
World Bank, Washington, DC
2014
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/2014/01/19556549/icts-modernizing-government-africa http://hdl.handle.net/10986/19023 |
| Summary: | ICT is fundamentally changing the way in
which government representatives, citizens, business and
other agents of the state interact throughout the world as
well as in Africa. The public service sector has strategic
significance as it impacts not only on the well-being of
individuals, families and communities and on individual
national governments but indirectly on the stability of the
global economy. The associated high expectations,
particularly regarding the speed and flexibility with which
public service providers can respond to individual requests,
provide feedback on programs and expenditure and handle
national crises, are extremely challenging. Efficient
service delivery is frequently hampered by program
developers who do not listen sufficiently carefully to the
poor and hence are not able to identify their needs and
prioritize them. Planning that focuses on supplier interests
rather than those of the end-user is also a problem. |
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