Improving Sewerage Services and Management for Baghdad Citizens using the Rapid Results Approach
The Baghdad Sewerage Directorate is responsible for management of the sewerage main trunks, main sewerage pumping stations, and sewerage treatment plants in Baghdad. Each of the 14 municipalities of Baghdad has geographical limits within which they...
| Main Author: | |
|---|---|
| Format: | Brief |
| Language: | English en_US |
| Published: |
Washington, DC
2014
|
| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/2014/06/20148662/improving-sewerage-services-management-baghdad-citizens-using-rapid-results-approach http://hdl.handle.net/10986/19992 |
| Summary: | The Baghdad Sewerage Directorate is
responsible for management of the sewerage main trunks, main
sewerage pumping stations, and sewerage treatment plants in
Baghdad. Each of the 14 municipalities of Baghdad has
geographical limits within which they are responsible for
maintaining the water supply and sewerage networks. The
Deputy Mayor for technical affairs decided to adopt the
leadership for results (L4R) approach to facilitate
innovative performance improvements in service delivery,
working collaboratively with the World Bank leadership
practice and the Bank's sectoral management units in
the region related to Middle East and North Africa (MENA)
public sector management and governance (MNSPS) and MENA
water and agriculture (MNSWA). The L4R program provided
rapid results training to the leadership, encouraged the
establishment of a team that included representatives of all
groups concerned, and provided mentoring for coaches and
teams, and support to review progress. The L4R program
supported training of coaches to facilitate the diagnostic
work; an L4R workshop focused on identifying and
prioritizing challenges. The Bank trained and supported
coaches and mentored the team in conducting a preliminary
field survey to estimate the costs of new technologies and
in activating the citizen hotline and complaint mechanism. |
|---|