Local Service Delivery in Nepal

The effectiveness of public service delivery depends in large part on the capability, resources and inputs, and the motivation of frontline service providers at the local level. In Nepal a combination of de-concentrated line agencies and local bodi...

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Bibliographic Details
Main Author: World Bank
Format: Other Public Sector Study
Language:English
en_US
Published: Washington, DC 2014
Subjects:
TAX
Online Access:http://documents.worldbank.org/curated/en/2014/06/19893341/local-service-delivery-nepal
http://hdl.handle.net/10986/20020
id okr-10986-20020
recordtype oai_dc
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language English
en_US
topic ABSENTEEISM
ACCESSIBILITY
ACCOUNTABILITY
ACCOUNTABILITY FOR RESULTS
ACCOUNTABILITY MECHANISMS
ACCOUNTING
ADMINISTRATIVE AUTHORITY
ADMINISTRATIVE FRAMEWORK
ANNUAL BUDGET
ANNUAL BUDGETING
ANNUAL BUDGETING PROCESS
ANNUAL PLANS
ARTICLE
AUDIT FINDINGS
AUDITOR GENERAL
AUDITORS
AUTHORIZATION
BASIC SOCIAL SERVICES
BENEFICIARIES
BLOCK GRANTS
BREAKDOWN OF EXPENDITURES
BUDGET EXECUTION
BUDGET REALLOCATIONS
CAPACITY CONSTRAINTS
CAPITAL EXPENDITURE
CAPITAL INVESTMENT
CAPITAL PROJECTS
CENTRAL AGENCIES
CENTRAL AGENCY
CENTRAL GOVERNMENT
CENTRAL GOVERNMENT AGENCIES
CENTRAL GOVERNMENT AGENCY
CENTRAL MANAGEMENT
CENTRAL TREASURY
CITIES
CITIZENS
CIVIL SERVANTS
CIVIL SERVICE
COMMUNITY DEVELOPMENT
COMMUNITY INFRASTRUCTURE
COMMUNITY LEVEL
COMMUNITY ORGANIZATIONS
COMPTROLLER GENERAL
CONSTITUENCIES
CONSTITUTION
CORRUPTION
COST CENTERS
COUNCIL OF MINISTERS
DATA COLLECTION
DECENTRALIZATION
DECENTRALIZATION ACT
DECENTRALIZATION POLICIES
DECENTRALIZATION REFORMS
DECISION-MAKING
DECISION-MAKING PROCESS
DEGREE OF AUTONOMY
DELIVERY OF SERVICES
DEMOCRACY
DEMOCRATIC PROCESS
DISCRETIONARY REVENUES
DISTRICT
DISTRICT ADMINISTRATION
DISTRICT COUNCILS
DISTRICT EDUCATION
DISTRICT GOVERNMENTS
DISTRICT LEVEL
DISTRICT-LEVEL
DISTRICTS
DONOR FUNDING
ECONOMIES OF SCALE
ELECTED REPRESENTATIVES
EXCHANGE RATE
EXPENDITURE
EXPENDITURE ITEM
EXPENDITURE PATTERNS
EXPENDITURE REPORTING
EXPENDITURE TRACKING
EXTERNAL AUDIT
EXTERNAL AUDITORS
EXTERNAL AUDITS
FEDERAL SYSTEM OF GOVERNMENT
FEDERALISM
FIDUCIARY RISK
FINANCE MINISTRY
FINANCIAL ADMINISTRATION
FINANCIAL CONTRIBUTIONS
FINANCIAL MANAGEMENT
FINANCIAL REPORTS
FINANCIAL SYSTEM
FISCAL CAPACITY
FISCAL FRAMEWORK
GOVERNMENT EXPENDITURES
GOVERNMENT GRANTS
GOVERNMENT INSTITUTIONS
GOVERNMENT REGULATIONS
GOVERNMENT STRUCTURE
GOVERNMENTAL ORGANIZATION
HUMAN RESOURCE
HUMAN RESOURCES
INFRASTRUCTURE DEVELOPMENT
INFRASTRUCTURE PROJECTS
INSTITUTIONAL FRAMEWORK
INTERGOVERNMENTAL FISCAL FRAMEWORK
INTERGOVERNMENTAL FISCAL TRANSFERS
INTERGOVERNMENTAL SYSTEM
INTERGOVERNMENTAL TRANSFERS
INTERNAL AUDIT
LEGAL FRAMEWORK
LEGISLATION
LEVEL OF GOVERNMENT
LEVELS OF GOVERNMENT
LINES OF ACCOUNTABILITY
LOCAL BODIES
LOCAL COUNCILS
LOCAL EXPENDITURES
LOCAL GOVERNMENT
LOCAL GOVERNMENTS
LOCAL REVENUE
MASTER PLAN
MINISTRY OF AGRICULTURE
MINISTRY OF EDUCATION
MINISTRY OF FINANCE
MISMANAGEMENT
MONITOR PERFORMANCE
MUNICIPAL COUNCILS
MUNICIPAL EXPENDITURE
MUNICIPALITIES
MUNICIPALITY
NATIONAL DEVELOPMENT
NATIONAL LEVEL
NATIONAL PLANNING
NATIONAL PLANS
NATIONAL SERVICE
NATIONS
OPERATIONAL AUTHORITY
ORGANIZATIONAL STRUCTURES
PANCHAYATS
PERSONNEL SYSTEMS
POLITICIANS
PORK-BARREL
PRIVATE SECTOR
PROGRAM IMPLEMENTATION
PROGRAMS
PROVISION OF SERVICES
PUBLIC ENTITIES
PUBLIC EXPENDITURE TRACKING
PUBLIC GOODS
PUBLIC INSTITUTIONS
PUBLIC INVESTMENT
PUBLIC INVESTMENTS
PUBLIC ROADS
PUBLIC SECTOR
PUBLIC SECTOR SPECIALIST
PUBLIC SERVICE
PUBLIC SERVICE DELIVERY
PUBLIC SERVICES
QUALITY CONTROL
QUALITY OF SERVICES
RATIONALIZATION
REFORM EFFORTS
REPRESENTATIVES
RESOURCE ALLOCATION
RESOURCE CONSTRAINTS
RESOURCE MOBILIZATION
REVENUE ASSIGNMENTS
REVENUE COLLECTION
REVENUE SOURCE
REVENUE SOURCES
ROAD
ROAD NETWORK
ROAD USER
ROADS
RURAL TRANSPORT
SANITATION
SCHOOL IMPROVEMENT
SCHOOL MANAGEMENT
SERVICE DELIVERY
SERVICE DELIVERY FUNCTIONS
SERVICE PROVIDERS
SERVICE PROVISION
SMALL TOWNS
SOCIAL BENEFIT
SOCIAL BENEFITS
SOCIAL SAFETY
SOCIAL SAFETY NET
SOCIAL SECURITY
SOCIAL SERVICES
SUB-NATIONAL
SUB-NATIONAL GOVERNMENT
SUB-NATIONAL UNITS
SUBNATIONAL
SUBNATIONAL GOVERNMENT
TAX
TAX BASE
TOTAL PUBLIC EXPENDITURE
TOTAL PUBLIC EXPENDITURES
TOWN
TRANSPARENCY
TRANSPORT
VILLAGE
VILLAGES
spellingShingle ABSENTEEISM
ACCESSIBILITY
ACCOUNTABILITY
ACCOUNTABILITY FOR RESULTS
ACCOUNTABILITY MECHANISMS
ACCOUNTING
ADMINISTRATIVE AUTHORITY
ADMINISTRATIVE FRAMEWORK
ANNUAL BUDGET
ANNUAL BUDGETING
ANNUAL BUDGETING PROCESS
ANNUAL PLANS
ARTICLE
AUDIT FINDINGS
AUDITOR GENERAL
AUDITORS
AUTHORIZATION
BASIC SOCIAL SERVICES
BENEFICIARIES
BLOCK GRANTS
BREAKDOWN OF EXPENDITURES
BUDGET EXECUTION
BUDGET REALLOCATIONS
CAPACITY CONSTRAINTS
CAPITAL EXPENDITURE
CAPITAL INVESTMENT
CAPITAL PROJECTS
CENTRAL AGENCIES
CENTRAL AGENCY
CENTRAL GOVERNMENT
CENTRAL GOVERNMENT AGENCIES
CENTRAL GOVERNMENT AGENCY
CENTRAL MANAGEMENT
CENTRAL TREASURY
CITIES
CITIZENS
CIVIL SERVANTS
CIVIL SERVICE
COMMUNITY DEVELOPMENT
COMMUNITY INFRASTRUCTURE
COMMUNITY LEVEL
COMMUNITY ORGANIZATIONS
COMPTROLLER GENERAL
CONSTITUENCIES
CONSTITUTION
CORRUPTION
COST CENTERS
COUNCIL OF MINISTERS
DATA COLLECTION
DECENTRALIZATION
DECENTRALIZATION ACT
DECENTRALIZATION POLICIES
DECENTRALIZATION REFORMS
DECISION-MAKING
DECISION-MAKING PROCESS
DEGREE OF AUTONOMY
DELIVERY OF SERVICES
DEMOCRACY
DEMOCRATIC PROCESS
DISCRETIONARY REVENUES
DISTRICT
DISTRICT ADMINISTRATION
DISTRICT COUNCILS
DISTRICT EDUCATION
DISTRICT GOVERNMENTS
DISTRICT LEVEL
DISTRICT-LEVEL
DISTRICTS
DONOR FUNDING
ECONOMIES OF SCALE
ELECTED REPRESENTATIVES
EXCHANGE RATE
EXPENDITURE
EXPENDITURE ITEM
EXPENDITURE PATTERNS
EXPENDITURE REPORTING
EXPENDITURE TRACKING
EXTERNAL AUDIT
EXTERNAL AUDITORS
EXTERNAL AUDITS
FEDERAL SYSTEM OF GOVERNMENT
FEDERALISM
FIDUCIARY RISK
FINANCE MINISTRY
FINANCIAL ADMINISTRATION
FINANCIAL CONTRIBUTIONS
FINANCIAL MANAGEMENT
FINANCIAL REPORTS
FINANCIAL SYSTEM
FISCAL CAPACITY
FISCAL FRAMEWORK
GOVERNMENT EXPENDITURES
GOVERNMENT GRANTS
GOVERNMENT INSTITUTIONS
GOVERNMENT REGULATIONS
GOVERNMENT STRUCTURE
GOVERNMENTAL ORGANIZATION
HUMAN RESOURCE
HUMAN RESOURCES
INFRASTRUCTURE DEVELOPMENT
INFRASTRUCTURE PROJECTS
INSTITUTIONAL FRAMEWORK
INTERGOVERNMENTAL FISCAL FRAMEWORK
INTERGOVERNMENTAL FISCAL TRANSFERS
INTERGOVERNMENTAL SYSTEM
INTERGOVERNMENTAL TRANSFERS
INTERNAL AUDIT
LEGAL FRAMEWORK
LEGISLATION
LEVEL OF GOVERNMENT
LEVELS OF GOVERNMENT
LINES OF ACCOUNTABILITY
LOCAL BODIES
LOCAL COUNCILS
LOCAL EXPENDITURES
LOCAL GOVERNMENT
LOCAL GOVERNMENTS
LOCAL REVENUE
MASTER PLAN
MINISTRY OF AGRICULTURE
MINISTRY OF EDUCATION
MINISTRY OF FINANCE
MISMANAGEMENT
MONITOR PERFORMANCE
MUNICIPAL COUNCILS
MUNICIPAL EXPENDITURE
MUNICIPALITIES
MUNICIPALITY
NATIONAL DEVELOPMENT
NATIONAL LEVEL
NATIONAL PLANNING
NATIONAL PLANS
NATIONAL SERVICE
NATIONS
OPERATIONAL AUTHORITY
ORGANIZATIONAL STRUCTURES
PANCHAYATS
PERSONNEL SYSTEMS
POLITICIANS
PORK-BARREL
PRIVATE SECTOR
PROGRAM IMPLEMENTATION
PROGRAMS
PROVISION OF SERVICES
PUBLIC ENTITIES
PUBLIC EXPENDITURE TRACKING
PUBLIC GOODS
PUBLIC INSTITUTIONS
PUBLIC INVESTMENT
PUBLIC INVESTMENTS
PUBLIC ROADS
PUBLIC SECTOR
PUBLIC SECTOR SPECIALIST
PUBLIC SERVICE
PUBLIC SERVICE DELIVERY
PUBLIC SERVICES
QUALITY CONTROL
QUALITY OF SERVICES
RATIONALIZATION
REFORM EFFORTS
REPRESENTATIVES
RESOURCE ALLOCATION
RESOURCE CONSTRAINTS
RESOURCE MOBILIZATION
REVENUE ASSIGNMENTS
REVENUE COLLECTION
REVENUE SOURCE
REVENUE SOURCES
ROAD
ROAD NETWORK
ROAD USER
ROADS
RURAL TRANSPORT
SANITATION
SCHOOL IMPROVEMENT
SCHOOL MANAGEMENT
SERVICE DELIVERY
SERVICE DELIVERY FUNCTIONS
SERVICE PROVIDERS
SERVICE PROVISION
SMALL TOWNS
SOCIAL BENEFIT
SOCIAL BENEFITS
SOCIAL SAFETY
SOCIAL SAFETY NET
SOCIAL SECURITY
SOCIAL SERVICES
SUB-NATIONAL
SUB-NATIONAL GOVERNMENT
SUB-NATIONAL UNITS
SUBNATIONAL
SUBNATIONAL GOVERNMENT
TAX
TAX BASE
TOTAL PUBLIC EXPENDITURE
TOTAL PUBLIC EXPENDITURES
TOWN
TRANSPARENCY
TRANSPORT
VILLAGE
VILLAGES
World Bank
Local Service Delivery in Nepal
geographic_facet South Asia
Nepal
description The effectiveness of public service delivery depends in large part on the capability, resources and inputs, and the motivation of frontline service providers at the local level. In Nepal a combination of de-concentrated line agencies and local bodies at the district, municipal, and village level provides inputs which are translated into delivery of service outputs and outcomes. Yet the relationships between line agencies and local bodies in service delivery are not well understood. The purpose of this report is to examine in detail the current dynamics of frontline service delivery to identify institutional limitations and present approaches to addressing them. This study seeks to map out the dynamics of service delivery at the local level through analysis of the institutional framework and actual practices in service delivery in 14 jurisdictions in the two districts of Dhankuta and Dhanusa. The study includes a detailed review of the provision of local roads networks and primary and lower secondary education. In this context, the report is divided into four parts: part one gives introduction; part two presents institutional framework for local service delivery; part three focuses on sub-national service delivery: local roads and primary education; and part four presents conclusions and recommendations to improve frontline service delivery.
format Economic & Sector Work :: Other Public Sector Study
author World Bank
author_facet World Bank
author_sort World Bank
title Local Service Delivery in Nepal
title_short Local Service Delivery in Nepal
title_full Local Service Delivery in Nepal
title_fullStr Local Service Delivery in Nepal
title_full_unstemmed Local Service Delivery in Nepal
title_sort local service delivery in nepal
publisher Washington, DC
publishDate 2014
url http://documents.worldbank.org/curated/en/2014/06/19893341/local-service-delivery-nepal
http://hdl.handle.net/10986/20020
_version_ 1764444455447822336
spelling okr-10986-200202021-04-23T14:03:53Z Local Service Delivery in Nepal World Bank ABSENTEEISM ACCESSIBILITY ACCOUNTABILITY ACCOUNTABILITY FOR RESULTS ACCOUNTABILITY MECHANISMS ACCOUNTING ADMINISTRATIVE AUTHORITY ADMINISTRATIVE FRAMEWORK ANNUAL BUDGET ANNUAL BUDGETING ANNUAL BUDGETING PROCESS ANNUAL PLANS ARTICLE AUDIT FINDINGS AUDITOR GENERAL AUDITORS AUTHORIZATION BASIC SOCIAL SERVICES BENEFICIARIES BLOCK GRANTS BREAKDOWN OF EXPENDITURES BUDGET EXECUTION BUDGET REALLOCATIONS CAPACITY CONSTRAINTS CAPITAL EXPENDITURE CAPITAL INVESTMENT CAPITAL PROJECTS CENTRAL AGENCIES CENTRAL AGENCY CENTRAL GOVERNMENT CENTRAL GOVERNMENT AGENCIES CENTRAL GOVERNMENT AGENCY CENTRAL MANAGEMENT CENTRAL TREASURY CITIES CITIZENS CIVIL SERVANTS CIVIL SERVICE COMMUNITY DEVELOPMENT COMMUNITY INFRASTRUCTURE COMMUNITY LEVEL COMMUNITY ORGANIZATIONS COMPTROLLER GENERAL CONSTITUENCIES CONSTITUTION CORRUPTION COST CENTERS COUNCIL OF MINISTERS DATA COLLECTION DECENTRALIZATION DECENTRALIZATION ACT DECENTRALIZATION POLICIES DECENTRALIZATION REFORMS DECISION-MAKING DECISION-MAKING PROCESS DEGREE OF AUTONOMY DELIVERY OF SERVICES DEMOCRACY DEMOCRATIC PROCESS DISCRETIONARY REVENUES DISTRICT DISTRICT ADMINISTRATION DISTRICT COUNCILS DISTRICT EDUCATION DISTRICT GOVERNMENTS DISTRICT LEVEL DISTRICT-LEVEL DISTRICTS DONOR FUNDING ECONOMIES OF SCALE ELECTED REPRESENTATIVES EXCHANGE RATE EXPENDITURE EXPENDITURE ITEM EXPENDITURE PATTERNS EXPENDITURE REPORTING EXPENDITURE TRACKING EXTERNAL AUDIT EXTERNAL AUDITORS EXTERNAL AUDITS FEDERAL SYSTEM OF GOVERNMENT FEDERALISM FIDUCIARY RISK FINANCE MINISTRY FINANCIAL ADMINISTRATION FINANCIAL CONTRIBUTIONS FINANCIAL MANAGEMENT FINANCIAL REPORTS FINANCIAL SYSTEM FISCAL CAPACITY FISCAL FRAMEWORK GOVERNMENT EXPENDITURES GOVERNMENT GRANTS GOVERNMENT INSTITUTIONS GOVERNMENT REGULATIONS GOVERNMENT STRUCTURE GOVERNMENTAL ORGANIZATION HUMAN RESOURCE HUMAN RESOURCES INFRASTRUCTURE DEVELOPMENT INFRASTRUCTURE PROJECTS INSTITUTIONAL FRAMEWORK INTERGOVERNMENTAL FISCAL FRAMEWORK INTERGOVERNMENTAL FISCAL TRANSFERS INTERGOVERNMENTAL SYSTEM INTERGOVERNMENTAL TRANSFERS INTERNAL AUDIT LEGAL FRAMEWORK LEGISLATION LEVEL OF GOVERNMENT LEVELS OF GOVERNMENT LINES OF ACCOUNTABILITY LOCAL BODIES LOCAL COUNCILS LOCAL EXPENDITURES LOCAL GOVERNMENT LOCAL GOVERNMENTS LOCAL REVENUE MASTER PLAN MINISTRY OF AGRICULTURE MINISTRY OF EDUCATION MINISTRY OF FINANCE MISMANAGEMENT MONITOR PERFORMANCE MUNICIPAL COUNCILS MUNICIPAL EXPENDITURE MUNICIPALITIES MUNICIPALITY NATIONAL DEVELOPMENT NATIONAL LEVEL NATIONAL PLANNING NATIONAL PLANS NATIONAL SERVICE NATIONS OPERATIONAL AUTHORITY ORGANIZATIONAL STRUCTURES PANCHAYATS PERSONNEL SYSTEMS POLITICIANS PORK-BARREL PRIVATE SECTOR PROGRAM IMPLEMENTATION PROGRAMS PROVISION OF SERVICES PUBLIC ENTITIES PUBLIC EXPENDITURE TRACKING PUBLIC GOODS PUBLIC INSTITUTIONS PUBLIC INVESTMENT PUBLIC INVESTMENTS PUBLIC ROADS PUBLIC SECTOR PUBLIC SECTOR SPECIALIST PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SERVICES QUALITY CONTROL QUALITY OF SERVICES RATIONALIZATION REFORM EFFORTS REPRESENTATIVES RESOURCE ALLOCATION RESOURCE CONSTRAINTS RESOURCE MOBILIZATION REVENUE ASSIGNMENTS REVENUE COLLECTION REVENUE SOURCE REVENUE SOURCES ROAD ROAD NETWORK ROAD USER ROADS RURAL TRANSPORT SANITATION SCHOOL IMPROVEMENT SCHOOL MANAGEMENT SERVICE DELIVERY SERVICE DELIVERY FUNCTIONS SERVICE PROVIDERS SERVICE PROVISION SMALL TOWNS SOCIAL BENEFIT SOCIAL BENEFITS SOCIAL SAFETY SOCIAL SAFETY NET SOCIAL SECURITY SOCIAL SERVICES SUB-NATIONAL SUB-NATIONAL GOVERNMENT SUB-NATIONAL UNITS SUBNATIONAL SUBNATIONAL GOVERNMENT TAX TAX BASE TOTAL PUBLIC EXPENDITURE TOTAL PUBLIC EXPENDITURES TOWN TRANSPARENCY TRANSPORT VILLAGE VILLAGES The effectiveness of public service delivery depends in large part on the capability, resources and inputs, and the motivation of frontline service providers at the local level. In Nepal a combination of de-concentrated line agencies and local bodies at the district, municipal, and village level provides inputs which are translated into delivery of service outputs and outcomes. Yet the relationships between line agencies and local bodies in service delivery are not well understood. The purpose of this report is to examine in detail the current dynamics of frontline service delivery to identify institutional limitations and present approaches to addressing them. This study seeks to map out the dynamics of service delivery at the local level through analysis of the institutional framework and actual practices in service delivery in 14 jurisdictions in the two districts of Dhankuta and Dhanusa. The study includes a detailed review of the provision of local roads networks and primary and lower secondary education. In this context, the report is divided into four parts: part one gives introduction; part two presents institutional framework for local service delivery; part three focuses on sub-national service delivery: local roads and primary education; and part four presents conclusions and recommendations to improve frontline service delivery. 2014-09-09T21:36:46Z 2014-09-09T21:36:46Z 2014-06 http://documents.worldbank.org/curated/en/2014/06/19893341/local-service-delivery-nepal http://hdl.handle.net/10986/20020 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ Washington, DC Economic & Sector Work :: Other Public Sector Study South Asia Nepal