The World Bank's Approach to Grievance Redress in Projects
The World Bank is committed to enhancing opportunities for grievance redress, collaborative problem solving, and alternative dispute resolution on the projects it supports. Grievance redress mechanisms (GRMs) can be an effective tool for early iden...
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| Format: | Working Paper |
| Language: | English en_US |
| Published: |
Washington, DC
2014
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| Online Access: | http://documents.worldbank.org/curated/en/2014/01/20182931/world-banks-approach-grievance-redress-projects http://hdl.handle.net/10986/20119 |
| Summary: | The World Bank is committed to
enhancing opportunities for grievance redress, collaborative
problem solving, and alternative dispute resolution on the
projects it supports. Grievance redress mechanisms (GRMs)
can be an effective tool for early identification,
assessment, and resolution of complaints on projects. The
World Bank Executive Board and senior management are
supporting more effective approaches to problem solving to
help strengthen the Bank's performance and development
outcomes. This note presents the World Bank s recommended
approach to strengthening grievance capacity in
Bank-supported projects. The approach presents three
interlinked steps: (i) a risk-based assessment of potential
grievances, disputes, or conflicts that may arise during
project preparation and implementation; (ii) identification
of the client s existing capacity for grievance redress; and
(iii) an action plan that identifies priority areas for
strengthening grievance capacity, or if necessary,
establishing new mechanisms at the project level. |
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