The World Bank's Approach to Grievance Redress in Projects
The World Bank is committed to enhancing opportunities for grievance redress, collaborative problem solving, and alternative dispute resolution on the projects it supports. Grievance redress mechanisms (GRMs) can be an effective tool for early iden...
| Main Author: | |
|---|---|
| Format: | Working Paper |
| Language: | English en_US |
| Published: |
Washington, DC
2014
|
| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/2014/01/20182931/world-banks-approach-grievance-redress-projects http://hdl.handle.net/10986/20119 |
| id |
okr-10986-20119 |
|---|---|
| recordtype |
oai_dc |
| spelling |
okr-10986-201192021-04-23T14:03:54Z The World Bank's Approach to Grievance Redress in Projects World Bank ACCESS TO INFORMATION ACTION PLAN ACTION PLANS BACK-OFFICE BASIC CAPABILITIES CAPABILITY CIVIL SOCIETY COMMUNITIES COMPLAINT COMPLAINTS COMPONENTS CONTACT INFORMATION DISPUTE RESOLUTION FINANCIAL RESOURCES HELP DESK HUMAN RIGHTS IMPLEMENTING AGENCY INSPECTION INSTITUTION INSTITUTIONAL CAPACITY INTERNATIONAL STANDARDS MEDIA NEGOTIATION OPERATIONAL RISK OPERATIONAL RISKS PHONE PREDICTABILITY PRIVATE SECTORS PROJECT MANAGEMENT RESULTS RISK ANALYSIS RISK ASSESSMENT SUPERVISION TIME FRAMES TRANSPARENCY USER USERS WEB WEB SITE The World Bank is committed to enhancing opportunities for grievance redress, collaborative problem solving, and alternative dispute resolution on the projects it supports. Grievance redress mechanisms (GRMs) can be an effective tool for early identification, assessment, and resolution of complaints on projects. The World Bank Executive Board and senior management are supporting more effective approaches to problem solving to help strengthen the Bank's performance and development outcomes. This note presents the World Bank s recommended approach to strengthening grievance capacity in Bank-supported projects. The approach presents three interlinked steps: (i) a risk-based assessment of potential grievances, disputes, or conflicts that may arise during project preparation and implementation; (ii) identification of the client s existing capacity for grievance redress; and (iii) an action plan that identifies priority areas for strengthening grievance capacity, or if necessary, establishing new mechanisms at the project level. 2014-09-15T17:58:33Z 2014-09-15T17:58:33Z 2014 http://documents.worldbank.org/curated/en/2014/01/20182931/world-banks-approach-grievance-redress-projects http://hdl.handle.net/10986/20119 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ Washington, DC Publications & Research :: Working Paper Publications & Research |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ACCESS TO INFORMATION ACTION PLAN ACTION PLANS BACK-OFFICE BASIC CAPABILITIES CAPABILITY CIVIL SOCIETY COMMUNITIES COMPLAINT COMPLAINTS COMPONENTS CONTACT INFORMATION DISPUTE RESOLUTION FINANCIAL RESOURCES HELP DESK HUMAN RIGHTS IMPLEMENTING AGENCY INSPECTION INSTITUTION INSTITUTIONAL CAPACITY INTERNATIONAL STANDARDS MEDIA NEGOTIATION OPERATIONAL RISK OPERATIONAL RISKS PHONE PREDICTABILITY PRIVATE SECTORS PROJECT MANAGEMENT RESULTS RISK ANALYSIS RISK ASSESSMENT SUPERVISION TIME FRAMES TRANSPARENCY USER USERS WEB WEB SITE |
| spellingShingle |
ACCESS TO INFORMATION ACTION PLAN ACTION PLANS BACK-OFFICE BASIC CAPABILITIES CAPABILITY CIVIL SOCIETY COMMUNITIES COMPLAINT COMPLAINTS COMPONENTS CONTACT INFORMATION DISPUTE RESOLUTION FINANCIAL RESOURCES HELP DESK HUMAN RIGHTS IMPLEMENTING AGENCY INSPECTION INSTITUTION INSTITUTIONAL CAPACITY INTERNATIONAL STANDARDS MEDIA NEGOTIATION OPERATIONAL RISK OPERATIONAL RISKS PHONE PREDICTABILITY PRIVATE SECTORS PROJECT MANAGEMENT RESULTS RISK ANALYSIS RISK ASSESSMENT SUPERVISION TIME FRAMES TRANSPARENCY USER USERS WEB WEB SITE World Bank The World Bank's Approach to Grievance Redress in Projects |
| description |
The World Bank is committed to
enhancing opportunities for grievance redress, collaborative
problem solving, and alternative dispute resolution on the
projects it supports. Grievance redress mechanisms (GRMs)
can be an effective tool for early identification,
assessment, and resolution of complaints on projects. The
World Bank Executive Board and senior management are
supporting more effective approaches to problem solving to
help strengthen the Bank's performance and development
outcomes. This note presents the World Bank s recommended
approach to strengthening grievance capacity in
Bank-supported projects. The approach presents three
interlinked steps: (i) a risk-based assessment of potential
grievances, disputes, or conflicts that may arise during
project preparation and implementation; (ii) identification
of the client s existing capacity for grievance redress; and
(iii) an action plan that identifies priority areas for
strengthening grievance capacity, or if necessary,
establishing new mechanisms at the project level. |
| format |
Publications & Research :: Working Paper |
| author |
World Bank |
| author_facet |
World Bank |
| author_sort |
World Bank |
| title |
The World Bank's Approach to Grievance Redress in Projects |
| title_short |
The World Bank's Approach to Grievance Redress in Projects |
| title_full |
The World Bank's Approach to Grievance Redress in Projects |
| title_fullStr |
The World Bank's Approach to Grievance Redress in Projects |
| title_full_unstemmed |
The World Bank's Approach to Grievance Redress in Projects |
| title_sort |
world bank's approach to grievance redress in projects |
| publisher |
Washington, DC |
| publishDate |
2014 |
| url |
http://documents.worldbank.org/curated/en/2014/01/20182931/world-banks-approach-grievance-redress-projects http://hdl.handle.net/10986/20119 |
| _version_ |
1764444806521552896 |