Service Delivery Indicators : Tanzania
The indicators, which were piloted in Tanzania, provide a set of metrics to benchmark the performance of schools and health clinics in Africa. The indicators can be used to track progress within and across countries over time, and aim to enhance ac...
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| Format: | Other Public Sector Study |
| Language: | English en_US |
| Published: |
Washington, DC
2014
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| Online Access: | http://documents.worldbank.org/curated/en/2013/07/20176203/service-delivery-indicators-tanzania http://hdl.handle.net/10986/20126 |
| Summary: | The indicators, which were piloted in
Tanzania, provide a set of metrics to benchmark the
performance of schools and health clinics in Africa. The
indicators can be used to track progress within and across
countries over time, and aim to enhance active monitoring of
service delivery to increase public accountability and good
governance. The service delivery indicators project takes as
its starting point the literature on how to boost education
and health outcomes in developing countries. This literature
shows robust evidence that the type of individuals attracted
to specific tasks at different levels of the service
delivery hierarchy, as well as the set of incentives they
face to actually exert effort, are positively and
significantly related to education and health outcomes. To
evaluate the feasibility of the indicators, pilot surveys in
primary education and health care were implemented in
Tanzania in 2010. The results from the pilot studies
demonstrate that the indicators methodology is capable of
providing the necessary information to construct harmonized
indicators on the quality of service delivery, as
experienced by the citizen, using a single set of
instruments at a single point of collection. This paper is
structured as follows: section one gives introduction.
Section two outlines the analytical underpinnings of the
indicators and how they are categorized. Section three
presents the methodology of the pilot surveys in Tanzania.
The results from the pilot are presented and analyzed in
section four. Section five presents results on education
outcomes, as evidenced by student test scores. Section six
discusses the advantages and disadvantages of collapsing the
indicators into one score or index, and provides a method
for doing so in case such an index is deemed appropriate.
Section seven discusses lessons learned, trade-offs, and
options for scaling up the project. |
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