Addressing Access and Behavioral Constraints through Social Intermediation Services : A Review of Chile Solidario and Red Unidos

Addressing Access and Behavioral Constraints through Social Intermediation Services : A Review of Chile Solidario and Red Unidos

Social programs are often designed under the assumption that individuals make rational decisions that improve their welfare. Yet, informational and behavioral constraints limit the extreme and chronic poor's access and participation in social...

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Bibliographic Details
Main Authors:	Camacho, Adriana, Cunningham, Wendy, Rigolini, Jamele, Silva, Veronica
Format:	Policy Research Working Paper
Language:	English en_US
Published:	World Bank, Washington, DC 2014
Subjects:	ACCESS TO HEALTH CARE ACCESS TO SERVICES ADMINISTRATIVE COSTS APPLICATION PROCESS BANKING SERVICE BASIC NEEDS BENEFICIARIES BIASES BREASTFEEDING CAS CHILD CARE CHILD CARE COSTS CHILD HEALTH CITIZENS CLUBS COLLECTIVE ACTIONS CONTRACEPTIVE METHOD CONTROL GROUPS COST EFFECTIVENESS COUNSELORS CREDIT ACCESS DAYCARE DECISION MAKING DEMAND FOR SERVICES DEVELOPMENT PLANS DEVELOPMENT POLICY DISABILITY DISABLED DISCRIMINATION DOMESTIC VIOLENCE DRINKING WATER EARNINGS ECONOMIC BARRIERS ECONOMIC GROWTH ECONOMIC POLICIES ECONOMIC RESOURCES EDUCATION SYSTEM EDUCATION SYSTEMS ELDERLY ENROLLMENT ERADICATION OF POVERTY EXISTING RESOURCES EXPENDITURE EXPENDITURES EXTREME POVERTY FAMILIES FAMILY COUNSELING FAMILY DEVELOPMENT FAMILY PLAN FAMILY PLANS FAMILY SUPPORT FIGHT AGAINST POVERTY FINANCIAL SERVICE FINANCING COSTS FORMAL EDUCATION GROUP OF WOMEN HEALTH CARE SERVICES HEALTH CARE SYSTEM HEALTH SERVICES HOME VISITS HOUSEHOLD LEVEL HOUSEHOLDS ID ILLITERACY ILLNESS IMPACT EVALUATION INDIVIDUAL NEEDS INEQUALITY INFORMATION SYSTEM INFORMATION SYSTEMS INSTITUTIONAL SUPPORT INTEREST RATE INTEREST RATES INTERNATIONAL BANK INTERVENTION JOB TRAINING LABOR FORCE LABOR MARKET LAWS LEARNING LEVEL OF ASSETS LIMITED RESOURCES LIVING CONDITIONS LIVING STANDARDS LOAN LOAN APPLICATIONS LOAN CONDITIONS LOCAL AUTHORITIES LOCAL CAPACITY LOCAL COMMUNITIES MARITAL STATUS MILLENNIUM DEVELOPMENT GOALS MINISTRY OF EDUCATION MINISTRY OF HEALTH MOTHER NATIONAL LEVEL NATIONAL POPULATION NUTRITION OUTREACH PARENTING PARENTS PENSIONS PERSONAL HEALTH PLAN OF ACTION POLICY DESIGN POLICY DISCUSSIONS POLICY MAKERS POLICY RESEARCH POLICY RESEARCH WORKING PAPER POLLUTION POOR FAMILIES POVERTY MEASURES POVERTY REDUCTION POVERTY REDUCTION STRATEGIES PREGNANT WOMEN PRIMARY HEALTH CARE PRIVATE INVESTMENT PROGRAM IMPLEMENTATION PROGRESS PSYCHOLOGICAL SUPPORT PSYCHOLOGY PSYCHOSOCIAL SUPPORT PUBLIC SUBSIDY QUALITY OF EDUCATION QUALITY OF LIFE QUALITY OF SERVICES QUALITY SERVICES RESPECT RURAL AREAS SAVINGS SCHOOL AGE SCHOOL ATTENDANCE SCREENING SECONDARY EDUCATION SELF-CONFIDENCE SELF-ESTEEM SERVICE DELIVERY SERVICE PROVIDER SERVICE PROVIDERS SERVICE PROVISION SOCIAL BENEFITS SOCIAL CONDITIONS SOCIAL EMPOWERMENT SOCIAL INCLUSION SOCIAL INDICATORS SOCIAL INFORMATION SOCIAL INTERMEDIATION SOCIAL INTERVENTION SOCIAL NETWORKS SOCIAL POLICIES SOCIAL PROGRAMS SOCIAL RESPONSIBILITY SOCIAL SECURITY SOCIAL SERVICES SOCIAL WELFARE SOCIAL WORKERS SOCIOECONOMIC STATUS SOURCE OF INCOME SOURCE OF INFORMATION SPOUSES START-UP SUPPLY CHAIN TARGETING TECHNICAL ASSISTANCE TELEVISION TERTIARY EDUCATION TRANSACTION COSTS TRANSACTIONS COSTS TRANSPORTATION URBAN AREAS VENTILATION VICIOUS CYCLE VIOLENCE VULNERABILITY VULNERABLE FAMILIES VULNERABLE FAMILY MEMBERS VULNERABLE HOUSEHOLDS WASTE WASTE DISPOSAL WOMAN
Online Access:	http://documents.worldbank.org/curated/en/2014/12/22671341/addressing-access-behavioral-constraints-through-social-intermediation-services-review-chile-solidario-red-unidos http://hdl.handle.net/10986/20695

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Summary:	Social programs are often designed under the assumption that individuals make rational decisions that improve their welfare. Yet, informational and behavioral constraints limit the extreme and chronic poor's access and participation in social programs. This paper reviews the implementation and performance of two "social intermediation services" that were designed to address these constraints, improve beneficiaries' access to social programs, and help the poor surmount poverty: Chile Solidario, the first such service in Latin America, and Red Unidos, implemented later in Colombia. The analysis provides insights on key factors influencing performance, cost effectiveness, and the impacts that such services can be expected to have.