Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group Operations

The objective of this strategic framework is to mainstream citizen engagement in World Bank Group (WBG)-supported policies, programs, projects, and advisory services and analytics to improve their development results and within the scope of these o...

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Bibliographic Details
Main Author:	World Bank Group
Format:	Working Paper
Language:	English en_US
Published:	Washington, DC 2015
Subjects:	ACCESS TO INFORMATION ACCOUNTABILITY ACCOUNTABILITY MECHANISMS ACCOUNTABILITY RELATIONSHIPS ALLOCATION OF RESOURCES ANTICORRUPTION ANTICORRUPTION AGENCIES BENEFICIARIES BENEFICIARY FEEDBACK BUDGET LITERACY BUDGET PREPARATION BUDGET PROCESS BUDGET TRANSPARENCY CAPACITY BUILDING CAS CITIZEN CITIZEN DEMANDS CITIZEN ENGAGEMENT CITIZEN FEEDBACK CITIZEN INPUT CITIZEN PARTICIPATION CITIZEN REPORT CARD CITIZEN VOICE CITIZENS CITIZENSHIP CIVIC PARTICIPATION CIVIL SOCIETY CIVIL SOCIETY ORGANIZATION CIVIL SOCIETY ORGANIZATIONS COLLABORATION COLLECTIVE ACTION COMMUNICATIONS TECHNOLOGY COMMUNITY DEVELOPMENT COMMUNITY INVOLVEMENT COMMUNITY ORGANIZATIONS COMMUNITY SCORECARD COMMUNITY SCORECARDS CONFIDENCE CONSENSUS CONSULTATION CONSULTATIONS CONSUMERS CORPORATE COMMITMENT COUNTRY ASSISTANCE STRATEGIES CREDIBILITY CULTURAL PRACTICES CULTURAL VALUES DECISION-MAKING PROCESSES DEMOCRATIZATION DEVELOPMENT GOALS DEVELOPMENT INTERVENTIONS DEVELOPMENT OBJECTIVES DEVELOPMENT POLICY DEVOLUTION OF AUTHORITY DISSEMINATION ECONOMIC DEVELOPMENT ECONOMIC GROWTH ENABLING ENVIRONMENT ENVIRONMENTAL IMPACT ENVIRONMENTAL PROTECTION ENVIRONMENTAL SUSTAINABILITY EQUAL PARTNERS EVALUATION RESULTS EXTRACTIVE INDUSTRIES EXTREME POVERTY FEEDBACK MECHANISMS FIGURES FINANCIAL MANAGEMENT FISCAL POLICIES FOCUS GROUP FOCUS GROUP DISCUSSIONS FOCUS GROUPS GENDER EQUITY GOOD GOVERNANCE GOVERNMENT PROGRAMS GOVERNMENT SUPPORT HUMAN RIGHTS IMMUNIZATION IMPACT EVALUATION INCLUSION OF WOMEN INCOME INCOME LEVEL INDEPENDENT BUDGET ANALYSIS INDEPENDENT MONITORING INDIGENOUS PEOPLE INDIGENOUS PEOPLES INEQUALITY INFORMATION CAMPAIGNS INFORMATION SYSTEM INITIATIVE INSTITUTIONAL CAPACITY INSTITUTIONAL DEVELOPMENT INSTITUTIONAL DEVELOPMENT FUND INTEGRITY INTERMEDIARIES INTERNATIONAL DEVELOPMENT INTERVENTION INTERVIEWS INVESTMENT CLIMATE JUDICIARY LEADERSHIP LEARNING LEGAL FRAMEWORK LEGAL FRAMEWORKS LISTENING LOCAL COMMUNITIES LOCAL GOVERNMENT LOCAL GOVERNMENTS LOCAL INSTITUTIONS LOCAL LEVELS MANAGEMENT SYSTEMS MARGINALIZED GROUPS MEDIA MINISTER MOBILIZATION NATIONAL LEGISLATION NATIONAL PRIORITIES NATURAL RESOURCE NATURAL RESOURCE MANAGEMENT NATURAL RESOURCES NEPOTISM NGO NONGOVERNMENTAL ORGANIZATIONS OPENNESS OUTREACH PARTICIPATION IN DECISION PARTICIPATORY APPROACHES PARTICIPATORY BUDGETING PARTICIPATORY DEVELOPMENT PARTICIPATORY MECHANISMS PARTICIPATORY MONITORING PARTICIPATORY PLANNING PARTICIPATORY PROCESS PARTICIPATORY PROCESSES PATRONAGE PERFORMANCE STANDARDS POLICY DEVELOPMENT POLICY DIALOGUE POLICY FORMULATION POLICY OUTCOMES POLICY RESEARCH POLITICAL COMPETITION POLITICAL ECONOMY POPULATION DYNAMICS POVERTY REDUCTION PREPARATION PROCUREMENT PROGRESS PROJECT BENEFICIARIES PROJECT DESIGN PROJECT IMPLEMENTATION PROJECT MONITORING PUBLIC HEARINGS PUBLIC INSTITUTIONS PUBLIC OFFICIALS PUBLIC PARTICIPATION PUBLIC SERVICE PUBLIC SERVICE DELIVERY RECONSTRUCTION REGIONAL INITIATIVES RESOURCE ALLOCATION RESPECT RIGHT TO INFORMATION RULE OF LAW SANCTIONS SANITATION SELF-HELP SERVICE DELIVERY SERVICE DELIVERY SYSTEMS SERVICE PROVIDER SERVICE PROVIDERS SERVICE PROVISION SKILLS DEVELOPMENT SOCIAL ACCOUNTABILITY SOCIAL ACCOUNTABILITY INITIATIVES SOCIAL AUDIT SOCIAL AUDITS SOCIAL COHESION SOCIAL DEVELOPMENT SOCIAL FACTORS SOCIAL FRAMEWORK SOCIAL IMPACT SOCIAL INCLUSION SOCIAL INSTITUTIONS SOCIAL INTERACTIONS SOCIAL NORMS SOCIAL SYSTEMS STAKEHOLDER STAKEHOLDER ENGAGEMENT STAKEHOLDERS SUPPLIERS SUSTAINABLE DEVELOPMENT TARGET GROUP TARGET GROUPS TARGETING TECHNICAL ASSISTANCE TRADE UNIONS TRANSPARENCY TRIALS URBANIZATION VILLAGE VULNERABLE GROUPS VULNERABLE POPULATIONS WATER RESOURCES
Online Access:	http://documents.worldbank.org/curated/en/2014/01/20472021/strategic-framework-mainstreaming-citizen-engagement-world-bank-group-operations-engaging-citizens-improved-results http://hdl.handle.net/10986/21113

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Summary:	The objective of this strategic framework is to mainstream citizen engagement in World Bank Group (WBG)-supported policies, programs, projects, and advisory services and analytics to improve their development results and within the scope of these operations, contribute to building sustainable national systems for citizen engagement with governments and the private sector. This framework will capture the diverse experiences, assess lessons learned, and outline methods and entry points to provide a more systematic and results-focused approach for the WBG. Progress toward this objective will be assessed using indicators included in program, project, and corporate results frameworks. The WBG strategy incorporates citizen engagement, including beneficiary feedback, specifically in its treatment of inclusion, which entails empowering citizens to participate in the development process and integrating citizen voice in development programs as key accelerators to achieving results. This framework builds on stocktaking and lessons learned from WBG-financed operations across regions and sectors. A key lesson is the importance of country context, government ownership, and clear objectives for citizen engagement. The approach to mainstreaming citizen engagement in WBG-supported operations is guided by five principles: 1) it is results-focused; 2) it involves engaging throughout the operational cycle; 3) it seeks to strengthen country systems; 4) it is context-specific; and 5) it is gradual. Under the right circumstances, citizen engagement can contribute to achieving development outcomes in support of the goals the WBG aims to support through all of the operations it funds: eradicating extreme poverty and boosting shared prosperity in a sustainable manner.

Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group Operations

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