Paraguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendations

This review of the Consumer Protection and Financial Literacy Framework (CPFL) in Paraguay was undertaken in response to a request for technical assistance in this area made by the Central Bank of Paraguay (BCP). The objectives were: (i) to assess...

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Bibliographic Details
Main Author:	World Bank
Format:	Economic & Sector Work
Language:	English en_US
Published:	World Bank Group, Washington, DC 2015
Subjects:	ACCESS TO CREDIT ACCOUNTING ADMINISTRATIVE CHARGES ADMINISTRATIVE SUPPORT ADVERTISEMENT ADVERTISEMENTS ADVISORY SERVICES AFFORDABILITY ANNUAL PERCENTAGE RATES ARBITRATION ARREARS ATM ATM WITHDRAWALS ATMS AUDITS BANKING SECTOR BANKS BENEFICIARIES BORROWER BORROWING BUDGETING BUDGETING SKILLS CALCULATION CAPACITY BUILDING CENTRAL BANK CHECKING ACCOUNTS CHECKS COMMERCIAL BANKS COMMERCIAL TRANSACTION CONSUMER CONSUMER COMPLAINTS CONSUMER CREDIT CONSUMER PROTECTION CONSUMER PROTECTION LAW CONSUMERS COOPERATIVES COST OF CREDIT COURT SETTLEMENT CREDIT BUREAU CREDIT CARD CREDIT CARD DEBT CREDIT CARDS CREDIT INFORMATION CREDIT OFFICERS CREDIT PRODUCTS CREDIT PROVIDER CREDIT PROVIDERS CREDIT REGISTRY CREDIT REPORTING CREDIT RISK CREDITOR CREDITS CURRENCY CURRENT ACCOUNT CURRENT ACCOUNTS DEBIT CARDS DEBT COLLECTION DEPOSIT DEPOSIT ACCOUNTS DEPOSIT INSURANCE DEPOSITORS DEPOSITS DEVELOPMENT BANK DISCLOSURE OF INFORMATION DISCLOSURE REQUIREMENTS DISPUTE RESOLUTION DISPUTE RESOLUTIONS ECONOMIC COOPERATION ELECTRONIC PAYMENT ELECTRONIC PAYMENT SYSTEM ELECTRONIC TRANSFERS EMPLOYERS EMPOWERMENT ENTERPRISE FINANCING ENTRY POINTS EXCLUSIONS EXISTING DEBT FARMERS FINANCE COMPANIES FINANCIAL CONSUMER FINANCIAL COST FINANCIAL COSTS FINANCIAL CRISIS FINANCIAL EDUCATION FINANCIAL EDUCATION PROGRAMS FINANCIAL HEALTH FINANCIAL INFORMATION FINANCIAL INSTITUTION FINANCIAL INTERMEDIARIES FINANCIAL LITERACY FINANCIAL LITERACY INITIATIVES FINANCIAL MARKETS FINANCIAL PLAYERS FINANCIAL PRODUCTS FINANCIAL REGULATION FINANCIAL REGULATIONS FINANCIAL REGULATOR FINANCIAL REGULATORS FINANCIAL SECTOR FINANCIAL SECTOR DEVELOPMENT FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SERVICES FINANCIAL SERVICES PROVIDERS FINANCIAL SUPPORT FINANCIAL SYSTEM FINANCIAL TOPICS FINANCIAL VIABILITY FIXED ASSETS FOREIGN CURRENCY FORMAL FINANCIAL INSTITUTION FORMAL FINANCIAL INSTITUTIONS FORMAL FINANCIAL INTERMEDIARIES FORMAL FINANCIAL SECTOR FORMAL FINANCIAL SERVICES FRAUD GUARANTEE FUND HEALTH INSURANCE INCOME INCOME GROUPS INCOME LEVELS INDEBTEDNESS INEQUALITIES INFORMATION REQUIREMENTS INFORMATION SHARING INSTALLMENT INSTALLMENTS INSURANCE COMPANIES INSURANCE PREMIUM INSURANCE PREMIUMS INSURANCE PRODUCTS INSURANCE SCHEME INSURANCE SERVICES INSURANCES INTEREST RATE INTEREST RATES INTERNATIONAL BANK INVESTMENT PRODUCTS LATE PAYMENT LEGAL FRAMEWORK LEGAL FRAMEWORKS LEGAL PROVISIONS LEGAL REQUIREMENTS LEVEL OF DEBT LEVEL PLAYING FIELD LIABILITY LIFE INSURANCE LIFE INSURANCE PREMIUMS LIFE INSURANCES LOAN LOAN COOPERATIVES MAINTENANCE CHARGES MAINTENANCE COSTS MARKET PARTICIPANTS MARKET SHARE MARKET TRANSPARENCY MARKETING MASS MEDIA MFIS MICROCREDIT MICROFINANCE MINIMUM WAGES MONEY LAUNDERING MONEYLENDERS MORTGAGE MORTGAGE LOANS MULTIPLE LOANS NATIONAL BANK OUTREACH OVERDRAFTS PAWNSHOPS PAYMENT HISTORY PAYMENT SCHEDULE PAYMENT SERVICE PAYROLL DEDUCTIONS PENALTY FEES PREDATORY LENDING PREMIUM RATES PRICE STABILITY PRICE TRANSPARENCY PRIVATE BANKS PRIVATE CREDIT PRIVATE CREDIT BUREAU PRIVATE FINANCIAL INSTITUTIONS PRUDENTIAL REGULATIONS PUBLIC BANK PURCHASES RECEIPT REGULAR INCOME REGULATORY AUTHORITIES REGULATORY AUTHORITY REGULATORY FRAMEWORK REGULATORY FRAMEWORKS REPAYMENT REPAYMENT CAPACITY RESPONSIBILITIES SALARIES SALARY SAVINGS SECURITIES SMALLHOLDERS SOLVENCY SOURCE OF INFORMATION STAKEHOLDERS SUPERVISORY AGENCIES SUPERVISORY AUTHORITIES TAX TECHNICAL ASSISTANCE TELECOMMUNICATIONS TERMS OF CREDIT TOTAL COST TOTAL COSTS TRANSACTION TRANSACTION COSTS TRANSPARENCY TRANSPARENCY OF INFORMATION TRUST FUND UNFAIR BUSINESS PRACTICES UNION USURY USURY LAW VALUABLE
Online Access:	http://documents.worldbank.org/curated/en/2015/01/24028191/paraguay-diagnostic-review-consumer-protection-financial-literacy-key-findings-recommendations http://hdl.handle.net/10986/21486

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Summary:	This review of the Consumer Protection and Financial Literacy Framework (CPFL) in Paraguay was undertaken in response to a request for technical assistance in this area made by the Central Bank of Paraguay (BCP). The objectives were: (i) to assess the existing consumer protection and financial literacy framework by reviewing laws, regulations, and actual practices in Paraguay, and comparing it with international good practice; and (ii) to provide recommendations on ways to improve the level of financial consumer protection and financial literacy in the country. The Diagnostic Review provides a detailed assessment of the institutional, legal and regulatory framework for consumer protection in four segments of the financial sector: (i) banks and finance companies, (ii) financial cooperatives, (iii) insurance companies, and, - in reflection of the important role they play in Paraguay - (iv) non-bank agents and mobile payment providers. Its findings and recommendations cover six thematic areas: (i) Institutional Arrangements, (ii) Legal and Regulatory Framework, (iii) Transparency and Disclosure, (iv) Business Practices, (v) Complaints Handling and Dispute Resolution, and as a stand-alone section (vi) Financial Education.

Paraguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendations

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