Transparency and Social Accountability in the Egyptian Power Sector

Transparency and Social Accountability in the Egyptian Power Sector

The World Bank's initiatives of social accountability and transparency over the past two decades are increasingly founded on the notion that transparency and social accountability of public institutions are essential for stimulating economic g...

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Bibliographic Details
Main Author:	World Bank Group
Format:	ESMAP Paper
Language:	English en_US
Published:	Washington, DC 2015
Subjects:	ACCESS TO THE INTERNET ACCOUNT MANAGEMENT ACTION PLANS APPROACH ARTICLE OF ASSOCIATION ARTICLES OF ASSOCIATION AVAILABILITY BENCHMARKING BENCHMARKING PROCESS BOARD MEMBERS BOARDS OF DIRECTORS BUSINESSES BUYER CALL CENTERS CAPABILITIES CAPACITY BUILDING CAPACITY OF ELECTRICITY CASH FLOW CEO CHARTER CHARTERS COGENERATION COMMUNICATION STRATEGY COMPANY COMPETITIVE MARKET COMPETITIVE MARKETS CONSUMER AWARENESS CONSUMER COMPLAINTS CONSUMER GROUPS CONSUMER PARTICIPATION CONSUMER PROTECTION CONSUMER RIGHTS CONSUMER SATISFACTION CONSUMER SURVEYS CONTACT INFORMATION COOPERATION AGREEMENT COPYRIGHT CURRENT LAWS CUSTOMER BASE CUSTOMER RELATION CUSTOMER RELATION MANAGEMENT CUSTOMER RELATIONSHIP CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER SATISFACTION CUSTOMER SERVICE CUSTOMER SERVICES DATA ANALYSIS DELTA DISCLOSURE OBLIGATIONS DISPUTE RESOLUTION DISTRIBUTION COMPANIES DISTRIBUTION COMPANY DISTRIBUTION NETWORKS DISTRIBUTION OF ELECTRICITY DISTRIBUTION SYSTEM DISTRIBUTION SYSTEMS DOMAIN DOMESTIC ENERGY E-MAIL EFFICIENCY ISSUES ELECTRIC POWER ELECTRIC POWER GENERATION ELECTRIC POWER PRODUCTION ELECTRIC TRANSMISSION ELECTRIC UTILITIES ELECTRIC UTILITY ELECTRICAL ENERGY ELECTRICITY ELECTRICITY BILLS ELECTRICITY COMPANIES ELECTRICITY CONSUMERS ELECTRICITY DISTRIBUTION ELECTRICITY GENERATION ELECTRICITY MARKET ELECTRICITY REGULATOR ELECTRICITY SECTOR ELECTRICITY SUPPLIERS ELECTRICITY SUPPLY ELECTRICITY TRANSMISSION ELECTRICITY UTILITY ELECTRIFICATION EMAILS ENERGY CONSERVATION ENERGY CONSUMPTION ENERGY EFFICIENCY ENERGY MANAGEMENT ENERGY SECTOR ENVIRONMENTAL PROTECTION ESERVICES EX POST FAIR COMPETITION FINANCIAL CONSTRAINTS FINANCIAL INFORMATION FINANCIAL PERFORMANCE FINANCIAL STATEMENT FINANCIAL STATEMENTS FUEL GAS GENERAL PUBLIC GENERATION GENERATION CAPACITY GLOBAL KNOWLEDGE GOVERNANCE ARRANGEMENTS GOVERNMENT POLICY HARD COPY HOLDING COMPANY HOME PAGE HUMAN RESOURCE HUMAN RESOURCE DEVELOPMENT HUMAN RESOURCES IMAGE IMAGES INCORPORATION INFORMATION DISSEMINATION INFORMATION FLOW INFORMATION FLOWS INFORMATION PROVISION INFORMATION SYSTEM INFORMATION SYSTEMS INFORMATION TECHNOLOGY INSTITUTIONAL CAPACITY INTERFACE INTERFACES INTERNAL PROCESSES INTERNATIONAL BEST PRACTICE LEGAL ENTITY LEGAL OBLIGATIONS LEGAL STATUS LEGISLATIVE FRAMEWORK LICENSE LICENSE AGREEMENT LICENSES LIMITED MANAGEMENT SYSTEMS MARKETING MEDIUM ENTERPRISES MEMBER STATE MONITORING REQUIREMENTS MONOPOLIES MONOPOLY MUNICIPALITIES NATURAL GAS NETWORKS NON-GOVERNMENTAL ORGANIZATION NON-GOVERNMENTAL ORGANIZATIONS OIL PAYMENT METHODS PEAK DEMAND PEAK LOAD PERFORMANCE INDICATORS PERFORMANCE MEASURES PERSONS PHOTO POLICY FORMULATION POWER POWER CONSUMPTION POWER GENERATORS POWER PLANT POWER PLANTS POWER PRODUCER POWER PURCHASING POWER SECTOR POWER SHORTAGES PRICE COMPARISON PRICE COMPARISONS PRIVATE COMPANIES PRIVATE INVESTMENT PRIVATE SECTOR PRODUCTIVITY PUBLIC COMPANIES PURCHASING AGREEMENTS QUALITY MANAGEMENT QUALITY OF SERVICE QUERIES QUERY REGULATORS REGULATORY AGENCIES REGULATORY AGENCY REGULATORY REGIMES RENEWABLE ENERGIES RENEWABLE ENERGY RESIDENTIAL CONSUMERS RESIDENTIAL CUSTOMERS RESULTS SERVICE DELIVERY SERVICE PROVIDERS SERVICE TO CUSTOMERS SHAREHOLDER SHAREHOLDERS SOCIETIES SOCIETY SOFTWARE SYSTEM STAKEHOLDERS SUBSIDIARIES SUBSIDIARY SUBSIDIARY COMPANIES SUPERVISION SUPPLY OF ELECTRICITY SUSTAINABLE ENERGY TARGETS TARIFF STRUCTURE TARIFF STRUCTURES TECHNICAL ASSISTANCE TECHNICAL SUPPORT TELEPHONE TIME FRAMES TRADERS TRANSMISSION TRANSMISSION CAPACITIES TRANSMISSION COMPANY TRANSMISSION SYSTEM TREND ANALYSIS UNION USERS VALUE CHAIN VIDEOS VOLTAGE WIND WIND FARMS
Online Access:	http://documents.worldbank.org/curated/en/2015/01/24006804/transparency-social-accountability-egyptian-power-sector http://hdl.handle.net/10986/21509

Description
Summary:	The World Bank's initiatives of social accountability and transparency over the past two decades are increasingly founded on the notion that transparency and social accountability of public institutions are essential for stimulating economic growth. Social accountability refers to the responsiveness of the state to the needs of its citizens, and encompasses a broad range of actions and mechanisms such as tracking of public expenditures, monitoring of public service delivery, and working with citizen advisory boards. Transparency entails access to and effective use of information by citizens, civil society organizations, non-governmental organizations (NGOs), local communities, and the private sector. To achieve this objective, the World Bank and Egypt Egyptian Electric Utility and Consumer Protection Regulatory Agency (ERA) - in consultation with Kantor management consultant - finds it necessary to establish systems and procedures for: (a) proactively disclosing information about the power sector's quality of service, operational, and financial performance, and development plans and policies; (b) seeking customer and public feedback; and (c) engaging customers in monitoring sector performance. Such a system, by helping to improve both the performance of the sector and the public acceptance of its policies and plans, ultimately can raise the sector s efficiency, quality, and sustainability. This study covers four interlocking areas (institutional analysis; performance benchmarking; customer interface-transparency and public information systems; and consumer surveys). After analyzing and identifying weaknesses in each area separately, corrections are then suggested that encompass the interlocking whole.

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