Perceptions of the Judiciary's Performance in Serbia : Results of the Survey with the General Public, Enterprises, Lawyers, Judges, Prosecutors, and Court Administrative Staff
With the purpose of providing assistance to government efforts in justice sector reform and modernization, the World Bank conducted two surveys. The first survey was conducted in 2010 in order to collect baseline information on perceptions of the c...
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| Format: | Report |
| Language: | English en_US |
| Published: |
Washington, DC
2015
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| Online Access: | http://documents.worldbank.org/curated/en/2015/02/24051869/perceptions-judiciarys-performance-serbia-results-survey-general-public-enterprises-lawyers-judges-prosecutors-court-administrative-staff-perceptions-judiciary’s-performance-serbia-results-survey-general-public-enterprises-lawyers-judges-prosecutors-court-administrative-staff http://hdl.handle.net/10986/21711 |
| Summary: | With the purpose of providing assistance
to government efforts in justice sector reform and
modernization, the World Bank conducted two surveys. The
first survey was conducted in 2010 in order to collect
baseline information on perceptions of the court and
prosecutorial performance and expectations from the reform
implemented in January 2010. The second, follow-up, survey
was conducted in 2013 in order to identify the impact of the
first four years (2010 - 2013) of reforms and the
expectations from the new national strategy of reform for
the period 2014-2018. The surveys aimed to measure
perceptions of judicial performance against five core values
(efficiency, quality, fairness, accessibility, and integrity
- independence and presence of corruption), and to compare
the views of multiple stakeholders (court services users -
general public and business sector, court services providers
-judges, prosecutors and providers of court administrative
services, and lawyers as intermediaries between users and
providers of court services). The survey also focused on
costs of judicial services, with respect to perceptions of
accessibility of court services, and views of cost, with
respect to quality of the delivered services, from the point
of view of users with experience with court cases. Surveys
can map experiences, perceptions, and expectations from the
point of view of various stakeholders, thus providing an
indication of the judiciary's popular legitimacy that
cannot be measured in other ways. The introductory section
contains an overview of perceptions of the five dimensions
of judiciary performance across survey groups and across
time. The second section on quality, besides perceptions of
overall quality of judiciary services, encompasses the
perceptions of fairness, integrity (presence of corruption
and independence) and impartiality, and public trust in
judiciary, while the cost issue is presented in the section
on accessibility. Third section presents access to judicial
services. Perceptions of performance of court administrative
services alongside the five dimensions by users and
providers of the services are presented in a separate
section four. Section five is perceptions of the reform
launched in January 2010 and new national judicial reform
strategy for the period 2014-2018. The final section deals
with the perceived role of media in shaping the public
opinion on judiciary system in Serbia. |
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