Perceptions of the Judiciary's Performance in Serbia : Results of the Survey with the General Public, Enterprises, Lawyers, Judges, Prosecutors, and Court Administrative Staff
With the purpose of providing assistance to government efforts in justice sector reform and modernization, the World Bank conducted two surveys. The first survey was conducted in 2010 in order to collect baseline information on perceptions of the c...
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| Format: | Report |
| Language: | English en_US |
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Washington, DC
2015
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| Online Access: | http://documents.worldbank.org/curated/en/2015/02/24051869/perceptions-judiciarys-performance-serbia-results-survey-general-public-enterprises-lawyers-judges-prosecutors-court-administrative-staff-perceptions-judiciary’s-performance-serbia-results-survey-general-public-enterprises-lawyers-judges-prosecutors-court-administrative-staff http://hdl.handle.net/10986/21711 |
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okr-10986-21711 |
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oai_dc |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
PROFESSIONALS FAMILY LAW PUBLIC OFFICIALS COURT HOUSE CORRUPT OMBUDSMAN POLITICS ABUSE CIVIL SERVANTS ACCESS TO JUDICIAL SERVICES LABOR LAW QUALITY OF JUSTICE CRIMINAL LAWS PRIVATIZATION JUDICIAL REFORMS PARTNER GOVERNMENT POLITICIANS INFORMATION SERVICES LEGAL ASSISTANCE PRIVACY PERCEPTION OF CORRUPTION IMAGE PROSECUTION LEGAL ENTITIES CORRUPTION CRIME WILL BANKRUPTCY COURT DECISIONS THEFT DISABILITIES COURTS MATERNITY LEAVE DATA JUDICIAL INDEPENDENCE CRIMINAL LAW PENALTIES TRAINING ROBBERY JUDGE PROSECUTORS AGREEMENTS JUDICIAL REFORM TRIAL RAPE JUDICIAL PROCEEDINGS VIOLENCE JUDGES ORGANIZATIONS LEGISLATION LAWYERS CONFIDENCE RESEARCH PROFESSIONAL ASSOCIATIONS MEDIUM COMPENSATION ENTERPRISES SERVICE DELIVERY PRISON RESIDENCE MEDIATION LEGAL PROFESSION ACCESS TO INFORMATION JUDICIAL SYSTEM ATTORNEYS USERS REGULATIONS INTEGRITY DOMESTIC VIOLENCE OFFENSES POLICIES GENDER DIFFERENCES RESULTS POLICE FAMILY GENDER BANK INVESTIGATION PENALTY BRIBE JUDICIAL SERVICES PROPERTY MARRIED COUPLE SANCTION PRIVATE SECTOR CONSTITUTIONAL COURT POLICY LAWYER MEDIA GENERAL PUBLIC INSURANCE JUSTICE SEX SEXUAL HARASSMENT PROSECUTOR FAIR TRIAL CHILDREN GENDERS FEMALES COMPLAINTS BUSINESS SECTOR BUSINESS JURISPRUDENCE CIVIL LAW ORGANIZATION EQUALITY JUDICIAL PERFORMANCE PERFORMANCE DISABILITY JUDICIARY BUSINESSMEN LAW MARITAL STATUS AGREEMENT STRATEGY HARASSMENT OFFENCE JUDICIAL SYSTEM REFORM WOMEN LEGAL PROFESSIONALS FEMALE TARGET SERVICE LEGAL RIGHTS GENDER EQUALITY FIGHT AGAINST CORRUPTION DATA ANALYSES JUDICIAL BODIES SERVICE PROVIDERS INEQUALITY |
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PROFESSIONALS FAMILY LAW PUBLIC OFFICIALS COURT HOUSE CORRUPT OMBUDSMAN POLITICS ABUSE CIVIL SERVANTS ACCESS TO JUDICIAL SERVICES LABOR LAW QUALITY OF JUSTICE CRIMINAL LAWS PRIVATIZATION JUDICIAL REFORMS PARTNER GOVERNMENT POLITICIANS INFORMATION SERVICES LEGAL ASSISTANCE PRIVACY PERCEPTION OF CORRUPTION IMAGE PROSECUTION LEGAL ENTITIES CORRUPTION CRIME WILL BANKRUPTCY COURT DECISIONS THEFT DISABILITIES COURTS MATERNITY LEAVE DATA JUDICIAL INDEPENDENCE CRIMINAL LAW PENALTIES TRAINING ROBBERY JUDGE PROSECUTORS AGREEMENTS JUDICIAL REFORM TRIAL RAPE JUDICIAL PROCEEDINGS VIOLENCE JUDGES ORGANIZATIONS LEGISLATION LAWYERS CONFIDENCE RESEARCH PROFESSIONAL ASSOCIATIONS MEDIUM COMPENSATION ENTERPRISES SERVICE DELIVERY PRISON RESIDENCE MEDIATION LEGAL PROFESSION ACCESS TO INFORMATION JUDICIAL SYSTEM ATTORNEYS USERS REGULATIONS INTEGRITY DOMESTIC VIOLENCE OFFENSES POLICIES GENDER DIFFERENCES RESULTS POLICE FAMILY GENDER BANK INVESTIGATION PENALTY BRIBE JUDICIAL SERVICES PROPERTY MARRIED COUPLE SANCTION PRIVATE SECTOR CONSTITUTIONAL COURT POLICY LAWYER MEDIA GENERAL PUBLIC INSURANCE JUSTICE SEX SEXUAL HARASSMENT PROSECUTOR FAIR TRIAL CHILDREN GENDERS FEMALES COMPLAINTS BUSINESS SECTOR BUSINESS JURISPRUDENCE CIVIL LAW ORGANIZATION EQUALITY JUDICIAL PERFORMANCE PERFORMANCE DISABILITY JUDICIARY BUSINESSMEN LAW MARITAL STATUS AGREEMENT STRATEGY HARASSMENT OFFENCE JUDICIAL SYSTEM REFORM WOMEN LEGAL PROFESSIONALS FEMALE TARGET SERVICE LEGAL RIGHTS GENDER EQUALITY FIGHT AGAINST CORRUPTION DATA ANALYSES JUDICIAL BODIES SERVICE PROVIDERS INEQUALITY World Bank Perceptions of the Judiciary's Performance in Serbia : Results of the Survey with the General Public, Enterprises, Lawyers, Judges, Prosecutors, and Court Administrative Staff |
| geographic_facet |
Europe and Central Asia Serbia |
| description |
With the purpose of providing assistance
to government efforts in justice sector reform and
modernization, the World Bank conducted two surveys. The
first survey was conducted in 2010 in order to collect
baseline information on perceptions of the court and
prosecutorial performance and expectations from the reform
implemented in January 2010. The second, follow-up, survey
was conducted in 2013 in order to identify the impact of the
first four years (2010 - 2013) of reforms and the
expectations from the new national strategy of reform for
the period 2014-2018. The surveys aimed to measure
perceptions of judicial performance against five core values
(efficiency, quality, fairness, accessibility, and integrity
- independence and presence of corruption), and to compare
the views of multiple stakeholders (court services users -
general public and business sector, court services providers
-judges, prosecutors and providers of court administrative
services, and lawyers as intermediaries between users and
providers of court services). The survey also focused on
costs of judicial services, with respect to perceptions of
accessibility of court services, and views of cost, with
respect to quality of the delivered services, from the point
of view of users with experience with court cases. Surveys
can map experiences, perceptions, and expectations from the
point of view of various stakeholders, thus providing an
indication of the judiciary's popular legitimacy that
cannot be measured in other ways. The introductory section
contains an overview of perceptions of the five dimensions
of judiciary performance across survey groups and across
time. The second section on quality, besides perceptions of
overall quality of judiciary services, encompasses the
perceptions of fairness, integrity (presence of corruption
and independence) and impartiality, and public trust in
judiciary, while the cost issue is presented in the section
on accessibility. Third section presents access to judicial
services. Perceptions of performance of court administrative
services alongside the five dimensions by users and
providers of the services are presented in a separate
section four. Section five is perceptions of the reform
launched in January 2010 and new national judicial reform
strategy for the period 2014-2018. The final section deals
with the perceived role of media in shaping the public
opinion on judiciary system in Serbia. |
| format |
Report |
| author |
World Bank |
| author_facet |
World Bank |
| author_sort |
World Bank |
| title |
Perceptions of the Judiciary's Performance in Serbia : Results of the Survey with the General Public, Enterprises, Lawyers, Judges, Prosecutors, and Court Administrative Staff |
| title_short |
Perceptions of the Judiciary's Performance in Serbia : Results of the Survey with the General Public, Enterprises, Lawyers, Judges, Prosecutors, and Court Administrative Staff |
| title_full |
Perceptions of the Judiciary's Performance in Serbia : Results of the Survey with the General Public, Enterprises, Lawyers, Judges, Prosecutors, and Court Administrative Staff |
| title_fullStr |
Perceptions of the Judiciary's Performance in Serbia : Results of the Survey with the General Public, Enterprises, Lawyers, Judges, Prosecutors, and Court Administrative Staff |
| title_full_unstemmed |
Perceptions of the Judiciary's Performance in Serbia : Results of the Survey with the General Public, Enterprises, Lawyers, Judges, Prosecutors, and Court Administrative Staff |
| title_sort |
perceptions of the judiciary's performance in serbia : results of the survey with the general public, enterprises, lawyers, judges, prosecutors, and court administrative staff |
| publisher |
Washington, DC |
| publishDate |
2015 |
| url |
http://documents.worldbank.org/curated/en/2015/02/24051869/perceptions-judiciarys-performance-serbia-results-survey-general-public-enterprises-lawyers-judges-prosecutors-court-administrative-staff-perceptions-judiciary’s-performance-serbia-results-survey-general-public-enterprises-lawyers-judges-prosecutors-court-administrative-staff http://hdl.handle.net/10986/21711 |
| _version_ |
1764449029585895424 |
| spelling |
okr-10986-217112021-04-23T14:04:04Z Perceptions of the Judiciary's Performance in Serbia : Results of the Survey with the General Public, Enterprises, Lawyers, Judges, Prosecutors, and Court Administrative Staff World Bank PROFESSIONALS FAMILY LAW PUBLIC OFFICIALS COURT HOUSE CORRUPT OMBUDSMAN POLITICS ABUSE CIVIL SERVANTS ACCESS TO JUDICIAL SERVICES LABOR LAW QUALITY OF JUSTICE CRIMINAL LAWS PRIVATIZATION JUDICIAL REFORMS PARTNER GOVERNMENT POLITICIANS INFORMATION SERVICES LEGAL ASSISTANCE PRIVACY PERCEPTION OF CORRUPTION IMAGE PROSECUTION LEGAL ENTITIES CORRUPTION CRIME WILL BANKRUPTCY COURT DECISIONS THEFT DISABILITIES COURTS MATERNITY LEAVE DATA JUDICIAL INDEPENDENCE CRIMINAL LAW PENALTIES TRAINING ROBBERY JUDGE PROSECUTORS AGREEMENTS JUDICIAL REFORM TRIAL RAPE JUDICIAL PROCEEDINGS VIOLENCE JUDGES ORGANIZATIONS LEGISLATION LAWYERS CONFIDENCE RESEARCH PROFESSIONAL ASSOCIATIONS MEDIUM COMPENSATION ENTERPRISES SERVICE DELIVERY PRISON RESIDENCE MEDIATION LEGAL PROFESSION ACCESS TO INFORMATION JUDICIAL SYSTEM ATTORNEYS USERS REGULATIONS INTEGRITY DOMESTIC VIOLENCE OFFENSES POLICIES GENDER DIFFERENCES RESULTS POLICE FAMILY GENDER BANK INVESTIGATION PENALTY BRIBE JUDICIAL SERVICES PROPERTY MARRIED COUPLE SANCTION PRIVATE SECTOR CONSTITUTIONAL COURT POLICY LAWYER MEDIA GENERAL PUBLIC INSURANCE JUSTICE SEX SEXUAL HARASSMENT PROSECUTOR FAIR TRIAL CHILDREN GENDERS FEMALES COMPLAINTS BUSINESS SECTOR BUSINESS JURISPRUDENCE CIVIL LAW ORGANIZATION EQUALITY JUDICIAL PERFORMANCE PERFORMANCE DISABILITY JUDICIARY BUSINESSMEN LAW MARITAL STATUS AGREEMENT STRATEGY HARASSMENT OFFENCE JUDICIAL SYSTEM REFORM WOMEN LEGAL PROFESSIONALS FEMALE TARGET SERVICE LEGAL RIGHTS GENDER EQUALITY FIGHT AGAINST CORRUPTION DATA ANALYSES JUDICIAL BODIES SERVICE PROVIDERS INEQUALITY With the purpose of providing assistance to government efforts in justice sector reform and modernization, the World Bank conducted two surveys. The first survey was conducted in 2010 in order to collect baseline information on perceptions of the court and prosecutorial performance and expectations from the reform implemented in January 2010. The second, follow-up, survey was conducted in 2013 in order to identify the impact of the first four years (2010 - 2013) of reforms and the expectations from the new national strategy of reform for the period 2014-2018. The surveys aimed to measure perceptions of judicial performance against five core values (efficiency, quality, fairness, accessibility, and integrity - independence and presence of corruption), and to compare the views of multiple stakeholders (court services users - general public and business sector, court services providers -judges, prosecutors and providers of court administrative services, and lawyers as intermediaries between users and providers of court services). The survey also focused on costs of judicial services, with respect to perceptions of accessibility of court services, and views of cost, with respect to quality of the delivered services, from the point of view of users with experience with court cases. Surveys can map experiences, perceptions, and expectations from the point of view of various stakeholders, thus providing an indication of the judiciary's popular legitimacy that cannot be measured in other ways. The introductory section contains an overview of perceptions of the five dimensions of judiciary performance across survey groups and across time. The second section on quality, besides perceptions of overall quality of judiciary services, encompasses the perceptions of fairness, integrity (presence of corruption and independence) and impartiality, and public trust in judiciary, while the cost issue is presented in the section on accessibility. Third section presents access to judicial services. Perceptions of performance of court administrative services alongside the five dimensions by users and providers of the services are presented in a separate section four. Section five is perceptions of the reform launched in January 2010 and new national judicial reform strategy for the period 2014-2018. The final section deals with the perceived role of media in shaping the public opinion on judiciary system in Serbia. 2015-04-08T21:27:25Z 2015-04-08T21:27:25Z 2014-12 Report http://documents.worldbank.org/curated/en/2015/02/24051869/perceptions-judiciarys-performance-serbia-results-survey-general-public-enterprises-lawyers-judges-prosecutors-court-administrative-staff-perceptions-judiciary’s-performance-serbia-results-survey-general-public-enterprises-lawyers-judges-prosecutors-court-administrative-staff http://hdl.handle.net/10986/21711 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank Washington, DC Economic & Sector Work Economic & Sector Work :: Law and Justice Study Europe and Central Asia Serbia |