Transforming Electricity Governance in India : Has India’s Power Sector Regulation Enabled Consumers’ Power?
Consumers’ participation in regulatory decision-making in infrastructure sectors can be critical to ensure effective regulatory governance. Providing avenues for enabling consumers’ voice in the regulatory process expands the information base avail...
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| Format: | Working Paper |
| Language: | English en_US |
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World Bank, Washington, DC
2015
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| Online Access: | http://documents.worldbank.org/curated/en/2015/05/24532524/transforming-electricity-governance-india-india’s-power-sector-regulation-enabled-consumers’-power http://hdl.handle.net/10986/22009 |
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okr-10986-22009 |
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| recordtype |
oai_dc |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
TARIFFS ADVOCACY REGULATORY FRAMEWORK INFRASTRUCTURE REGULATION PUBLIC UTILITY COMMISSIONS POWER SECTORS PUBLIC UTILITIES ENERGY MARKETS PRIVATE SECTOR PARTICIPATION ELECTRICITY SECTOR PARTICIPANTS INFRASTRUCTURE SECTORS CONSULTATION DECISION-MAKING PROCESS ENERGY PRACTICE PRIVATIZATION TRANSMISSION ISSUES REGULATORY COMMISSION DEMOCRATIC GOVERNANCE WATER SUPPLY ENERGY REGULATORS PREPARATION REGULATORY AGENCY INCENTIVES POWER SUPPLY PRIVATE PARTICIPATION REGULATORY PROCESS GAS PRICING WHOLESALE MARKET SERVICE ISSUES UTILITY COMPANIES CIVIL SOCIETY ORGANIZATIONS CONSUMER RIGHTS ELECTRIC UTILITY ELECTRIC UTILITIES MANDATE ELECTRICITY SYSTEMS AFFECTED PARTIES GENERATION CAPACITY INDEPENDENT REGULATORS REVENUE REQUIREMENTS CONSUMER COMPLAINTS RELEVANCE CITIZEN PARTICIPATION ENERGY SUPPLY CIVIL SOCIETY LICENSE DEMOCRACY CONSUMER SATISFACTION INDEPENDENT REGULATOR WATER STAKEHOLDER CONSULTATION REGULATORY SYSTEM TRUST REGULATORY STRUCTURE CIVIL SOCIETY ORGANIZATION LEVELS OF PARTICIPATION ACCESS FIGURES CONSUMER ADVOCATES CONSUMER SURVEYS LICENSING SERVICE DELIVERY ENERGY POLICY CONSUMER GROUPS ELECTRICITY REGULATION POOR QUALITY CONSUMER PARTICIPATION REGULATORY POLICIES DEREGULATION SOCIAL PARTICIPATION INTERVIEWS ACCOUNTABILITY CONSUMER CONSUMER AWARENESS TRANSPARENCY ELECTRIC POWER PUBLIC UTILITY BEST PRACTICES PROVISIONS CONSUMER AFFAIRS PARTICIPATION UTILITIES REGULATORY REQUIREMENTS SURVEY STAKEHOLDERS FLEXIBILITY CONSULTATIONS PETITIONS WORKSHOP ELECTRICITY DISTRIBUTION COMPANY DECISIONMAKING SOCIAL MOVEMENTS CONSIDERATION PUBLIC AWARENESS ELECTRICITY GENERATION CONSUMERS INTEREST GROUPS REGULATORY PROCESSES REGULATORY RESPONSIBILITIES PRIVATE SECTOR OPENNESS SERVICE QUALITY UNBUNDLING WORKSHOPS REGULATION REGULATORY REGIMES ELECTRICITY PRICES REFLECTION ELECTRICITY MARKET DECISION- MAKING PROCESS REGULATORY POLICY INTERESTS OF CONSUMERS CONSENSUS PROMOTION RAP REGULATORY COMMISSIONS CONSUMER AFFAIRS DIVISION LICENSES PUBLIC PARTICIPATION ELECTRICITY CONSUMERS PERFORMANCE TARIFF PETITION UTILITY COMMISSIONS PUBLIC UTILITY REGULATION REGULATORS STAKEHOLDER NATIONAL ELECTRICITY MARKET REGULATORY DECISIONS REGULATORY DECISION PUBLIC ACCESS CONSUMER EDUCATION INSTITUTIONAL FRAMEWORK UTILITY REGULATION SUPPLIERS RATE DESIGN PROVISION ECONOMIC REGULATION ELECTRICITY DISTRIBUTION ADVERTISEMENTS REGULATORY GOVERNANCE CONSUMER PROTECTION RECONSTRUCTION ELECTRICITY MARKETS SERVICE PROVIDERS ENERGY |
| spellingShingle |
TARIFFS ADVOCACY REGULATORY FRAMEWORK INFRASTRUCTURE REGULATION PUBLIC UTILITY COMMISSIONS POWER SECTORS PUBLIC UTILITIES ENERGY MARKETS PRIVATE SECTOR PARTICIPATION ELECTRICITY SECTOR PARTICIPANTS INFRASTRUCTURE SECTORS CONSULTATION DECISION-MAKING PROCESS ENERGY PRACTICE PRIVATIZATION TRANSMISSION ISSUES REGULATORY COMMISSION DEMOCRATIC GOVERNANCE WATER SUPPLY ENERGY REGULATORS PREPARATION REGULATORY AGENCY INCENTIVES POWER SUPPLY PRIVATE PARTICIPATION REGULATORY PROCESS GAS PRICING WHOLESALE MARKET SERVICE ISSUES UTILITY COMPANIES CIVIL SOCIETY ORGANIZATIONS CONSUMER RIGHTS ELECTRIC UTILITY ELECTRIC UTILITIES MANDATE ELECTRICITY SYSTEMS AFFECTED PARTIES GENERATION CAPACITY INDEPENDENT REGULATORS REVENUE REQUIREMENTS CONSUMER COMPLAINTS RELEVANCE CITIZEN PARTICIPATION ENERGY SUPPLY CIVIL SOCIETY LICENSE DEMOCRACY CONSUMER SATISFACTION INDEPENDENT REGULATOR WATER STAKEHOLDER CONSULTATION REGULATORY SYSTEM TRUST REGULATORY STRUCTURE CIVIL SOCIETY ORGANIZATION LEVELS OF PARTICIPATION ACCESS FIGURES CONSUMER ADVOCATES CONSUMER SURVEYS LICENSING SERVICE DELIVERY ENERGY POLICY CONSUMER GROUPS ELECTRICITY REGULATION POOR QUALITY CONSUMER PARTICIPATION REGULATORY POLICIES DEREGULATION SOCIAL PARTICIPATION INTERVIEWS ACCOUNTABILITY CONSUMER CONSUMER AWARENESS TRANSPARENCY ELECTRIC POWER PUBLIC UTILITY BEST PRACTICES PROVISIONS CONSUMER AFFAIRS PARTICIPATION UTILITIES REGULATORY REQUIREMENTS SURVEY STAKEHOLDERS FLEXIBILITY CONSULTATIONS PETITIONS WORKSHOP ELECTRICITY DISTRIBUTION COMPANY DECISIONMAKING SOCIAL MOVEMENTS CONSIDERATION PUBLIC AWARENESS ELECTRICITY GENERATION CONSUMERS INTEREST GROUPS REGULATORY PROCESSES REGULATORY RESPONSIBILITIES PRIVATE SECTOR OPENNESS SERVICE QUALITY UNBUNDLING WORKSHOPS REGULATION REGULATORY REGIMES ELECTRICITY PRICES REFLECTION ELECTRICITY MARKET DECISION- MAKING PROCESS REGULATORY POLICY INTERESTS OF CONSUMERS CONSENSUS PROMOTION RAP REGULATORY COMMISSIONS CONSUMER AFFAIRS DIVISION LICENSES PUBLIC PARTICIPATION ELECTRICITY CONSUMERS PERFORMANCE TARIFF PETITION UTILITY COMMISSIONS PUBLIC UTILITY REGULATION REGULATORS STAKEHOLDER NATIONAL ELECTRICITY MARKET REGULATORY DECISIONS REGULATORY DECISION PUBLIC ACCESS CONSUMER EDUCATION INSTITUTIONAL FRAMEWORK UTILITY REGULATION SUPPLIERS RATE DESIGN PROVISION ECONOMIC REGULATION ELECTRICITY DISTRIBUTION ADVERTISEMENTS REGULATORY GOVERNANCE CONSUMER PROTECTION RECONSTRUCTION ELECTRICITY MARKETS SERVICE PROVIDERS ENERGY Khanna, Ashish Singh, Daljit Swain, Ashwini K. Narain, Mudit Transforming Electricity Governance in India : Has India’s Power Sector Regulation Enabled Consumers’ Power? |
| geographic_facet |
South Asia India |
| relation |
Policy Research Working Paper;No. 7275 |
| description |
Consumers’ participation in regulatory
decision-making in infrastructure sectors can be critical to
ensure effective regulatory governance. Providing avenues
for enabling consumers’ voice in the regulatory process
expands the information base available to regulators in
their decision-making, and is critical for ensuring
sustainability of policy and regulatory decisions. However,
in the reform process of many developing countries’ power
sectors, the primary focus has been on the sector’s
technical aspects, with inadequate effort to improve the
experience of consumers, whether through better quality of
service or by ensuring their participation in the regulatory
process. This shortfall has often undermined the public’s
understanding of and demand for reforms, often reflected in
political reversal of key policy decisions. This paper
examines the level and quality of consumer participation and
protection in five states in India through a review of
documents, surveys of consumers, and detailed interviews
with key stakeholders. As mandated by law, all states have
established standards of performance regulations and set up
grievance redressal mechanisms; however, these bodies have
not reached the desired level of effectiveness. Similarly,
although provisions for consumer participation in regulatory
proceedings exist, their adoption is often symbolic and
without substantive and deliberative participation. Drawing
on analysis of the Indian experience and international best
practices, the paper recommends a paradigm shift in pursuing
enhanced consumer satisfaction and voice in regulatory
decision-making as a central objective of power reforms. |
| format |
Working Paper |
| author |
Khanna, Ashish Singh, Daljit Swain, Ashwini K. Narain, Mudit |
| author_facet |
Khanna, Ashish Singh, Daljit Swain, Ashwini K. Narain, Mudit |
| author_sort |
Khanna, Ashish |
| title |
Transforming Electricity Governance in India : Has India’s Power Sector Regulation Enabled Consumers’ Power? |
| title_short |
Transforming Electricity Governance in India : Has India’s Power Sector Regulation Enabled Consumers’ Power? |
| title_full |
Transforming Electricity Governance in India : Has India’s Power Sector Regulation Enabled Consumers’ Power? |
| title_fullStr |
Transforming Electricity Governance in India : Has India’s Power Sector Regulation Enabled Consumers’ Power? |
| title_full_unstemmed |
Transforming Electricity Governance in India : Has India’s Power Sector Regulation Enabled Consumers’ Power? |
| title_sort |
transforming electricity governance in india : has india’s power sector regulation enabled consumers’ power? |
| publisher |
World Bank, Washington, DC |
| publishDate |
2015 |
| url |
http://documents.worldbank.org/curated/en/2015/05/24532524/transforming-electricity-governance-india-india’s-power-sector-regulation-enabled-consumers’-power http://hdl.handle.net/10986/22009 |
| _version_ |
1764449902304165888 |
| spelling |
okr-10986-220092021-04-23T14:04:06Z Transforming Electricity Governance in India : Has India’s Power Sector Regulation Enabled Consumers’ Power? Khanna, Ashish Singh, Daljit Swain, Ashwini K. Narain, Mudit TARIFFS ADVOCACY REGULATORY FRAMEWORK INFRASTRUCTURE REGULATION PUBLIC UTILITY COMMISSIONS POWER SECTORS PUBLIC UTILITIES ENERGY MARKETS PRIVATE SECTOR PARTICIPATION ELECTRICITY SECTOR PARTICIPANTS INFRASTRUCTURE SECTORS CONSULTATION DECISION-MAKING PROCESS ENERGY PRACTICE PRIVATIZATION TRANSMISSION ISSUES REGULATORY COMMISSION DEMOCRATIC GOVERNANCE WATER SUPPLY ENERGY REGULATORS PREPARATION REGULATORY AGENCY INCENTIVES POWER SUPPLY PRIVATE PARTICIPATION REGULATORY PROCESS GAS PRICING WHOLESALE MARKET SERVICE ISSUES UTILITY COMPANIES CIVIL SOCIETY ORGANIZATIONS CONSUMER RIGHTS ELECTRIC UTILITY ELECTRIC UTILITIES MANDATE ELECTRICITY SYSTEMS AFFECTED PARTIES GENERATION CAPACITY INDEPENDENT REGULATORS REVENUE REQUIREMENTS CONSUMER COMPLAINTS RELEVANCE CITIZEN PARTICIPATION ENERGY SUPPLY CIVIL SOCIETY LICENSE DEMOCRACY CONSUMER SATISFACTION INDEPENDENT REGULATOR WATER STAKEHOLDER CONSULTATION REGULATORY SYSTEM TRUST REGULATORY STRUCTURE CIVIL SOCIETY ORGANIZATION LEVELS OF PARTICIPATION ACCESS FIGURES CONSUMER ADVOCATES CONSUMER SURVEYS LICENSING SERVICE DELIVERY ENERGY POLICY CONSUMER GROUPS ELECTRICITY REGULATION POOR QUALITY CONSUMER PARTICIPATION REGULATORY POLICIES DEREGULATION SOCIAL PARTICIPATION INTERVIEWS ACCOUNTABILITY CONSUMER CONSUMER AWARENESS TRANSPARENCY ELECTRIC POWER PUBLIC UTILITY BEST PRACTICES PROVISIONS CONSUMER AFFAIRS PARTICIPATION UTILITIES REGULATORY REQUIREMENTS SURVEY STAKEHOLDERS FLEXIBILITY CONSULTATIONS PETITIONS WORKSHOP ELECTRICITY DISTRIBUTION COMPANY DECISIONMAKING SOCIAL MOVEMENTS CONSIDERATION PUBLIC AWARENESS ELECTRICITY GENERATION CONSUMERS INTEREST GROUPS REGULATORY PROCESSES REGULATORY RESPONSIBILITIES PRIVATE SECTOR OPENNESS SERVICE QUALITY UNBUNDLING WORKSHOPS REGULATION REGULATORY REGIMES ELECTRICITY PRICES REFLECTION ELECTRICITY MARKET DECISION- MAKING PROCESS REGULATORY POLICY INTERESTS OF CONSUMERS CONSENSUS PROMOTION RAP REGULATORY COMMISSIONS CONSUMER AFFAIRS DIVISION LICENSES PUBLIC PARTICIPATION ELECTRICITY CONSUMERS PERFORMANCE TARIFF PETITION UTILITY COMMISSIONS PUBLIC UTILITY REGULATION REGULATORS STAKEHOLDER NATIONAL ELECTRICITY MARKET REGULATORY DECISIONS REGULATORY DECISION PUBLIC ACCESS CONSUMER EDUCATION INSTITUTIONAL FRAMEWORK UTILITY REGULATION SUPPLIERS RATE DESIGN PROVISION ECONOMIC REGULATION ELECTRICITY DISTRIBUTION ADVERTISEMENTS REGULATORY GOVERNANCE CONSUMER PROTECTION RECONSTRUCTION ELECTRICITY MARKETS SERVICE PROVIDERS ENERGY Consumers’ participation in regulatory decision-making in infrastructure sectors can be critical to ensure effective regulatory governance. Providing avenues for enabling consumers’ voice in the regulatory process expands the information base available to regulators in their decision-making, and is critical for ensuring sustainability of policy and regulatory decisions. However, in the reform process of many developing countries’ power sectors, the primary focus has been on the sector’s technical aspects, with inadequate effort to improve the experience of consumers, whether through better quality of service or by ensuring their participation in the regulatory process. This shortfall has often undermined the public’s understanding of and demand for reforms, often reflected in political reversal of key policy decisions. This paper examines the level and quality of consumer participation and protection in five states in India through a review of documents, surveys of consumers, and detailed interviews with key stakeholders. As mandated by law, all states have established standards of performance regulations and set up grievance redressal mechanisms; however, these bodies have not reached the desired level of effectiveness. Similarly, although provisions for consumer participation in regulatory proceedings exist, their adoption is often symbolic and without substantive and deliberative participation. Drawing on analysis of the Indian experience and international best practices, the paper recommends a paradigm shift in pursuing enhanced consumer satisfaction and voice in regulatory decision-making as a central objective of power reforms. 2015-06-02T22:56:32Z 2015-06-02T22:56:32Z 2015-05 Working Paper http://documents.worldbank.org/curated/en/2015/05/24532524/transforming-electricity-governance-india-india’s-power-sector-regulation-enabled-consumers’-power http://hdl.handle.net/10986/22009 English en_US Policy Research Working Paper;No. 7275 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Policy Research Working Paper South Asia India |