Information and Communication Technologies for Jobs in the Pacific

The Pacific region is in the midst of an information and communications technology (ICT) revolution in which small island countries are increasingly connected to the global economy. The regions improving internet connectivity presents an opportunit...

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Bibliographic Details
Main Authors:	Beschorner, Natasha, Kuek, Siou Chew, Narimatsu, Junko
Format:	Working Paper
Language:	English en_US
Published:	World Bank, Washington, DC 2015
Subjects:	TAX INCENTIVES BUSINESS ACTIVITIES RELIABILITY OF SERVICES FINANCIAL SERVICES REGULATORY FRAMEWORK INTERNATIONAL COMPANIES DATA ENTRY E-MAIL EXPORT MARKETS EQUIPMENT CUSTOMER BUSINESS OPPORTUNITIES COMMUNICATION TECHNOLOGIES PRIVATE PARTNERSHIP FINANCIAL MANAGEMENT TELECOMMUNICATION GLOBAL MARKETS INFORMATION TECHNOLOGY SEARCH VALUE CHAIN DIGITIZATION INFORMATION MONITORING ANIMATION ISP PRIVACY BUSINESS ASSOCIATION IMAGE COPYRIGHT CAPACITY BUILDING TECHNICAL SKILLS PRICE LITERACY RATES SECURITY SERVICES PENETRATION RATES COMPUTER BUSINESS PROCESS ENABLING ENVIRONMENT SATELLITE HARDWARE LEGAL FRAMEWORKS COMMUNICATIONS MARKET SEGMENT CALL CENTERS INSTITUTIONS HUMAN RESOURCE DATA GLOBAL ECONOMY COMMERCE COMPUTERS TELECOMMUNICATIONS BROADBAND CONNECTIVITY TIME ZONES TECHNOLOGY PARK INFORMATION SERVICES INFORMATION GAPS PRODUCTIVITY BACKUP GLOBALIZATION PRODUCT DESIGN BUSINESS SERVICES MARKETING BARRIERS TO ENTRY DIGITAL ECONOMY LIMITED ACCESS CONNECTIVITY INFRASTRUCTURE AUTOMATION CONNECTIVITY GLOBAL COMMUNICATIONS HUMAN RESOURCES MANAGEMENT SERVICE PROVIDER WEB LINKS SEARCH ENGINE INTELLECTUAL PROPERTY LAW PRIVATE SECTOR DEVELOPMENT CUSTOMER SERVICE MATERIAL ACCESS TO COMPUTERS INTERNAL OPERATIONS NATURAL RESOURCES CALL CENTER E- GOVERNMENT EMPLOYMENT CREATION APPLICATION DEVELOPMENT BROADBAND CUSTOMER RELATIONSHIP MANAGEMENT CAPABILITIES SEARCH ENGINE OPTIMIZATION TELEPHONE ELECTRONIC TRANSACTIONS TRANSACTIONS MANUFACTURING USERS PHONE TECHNOLOGY BUSINESS PROCESSES PDF HUMAN CAPITAL RELIABILITY TELEPHONE SERVICE E-READINESS GLOBAL MARKET SOFTWARE BEST PRACTICES INFRASTRUCTURE MANAGEMENT BUSINESS DEVELOPMENT MOBILE PHONE TELECOMMUNICATIONS INDUSTRY COMPETITIVENESS REGULATORY ENVIRONMENT ELECTRICITY FOREIGN DIRECT INVESTMENT BACK-OFFICE FOREIGN INVESTMENT MOBILE SERVICES CUSTOM HIGH-BANDWIDTH NETWORKS UNIVERSAL ACCESS INDUSTRY STANDARDS FAX BEST PRACTICE CUSTOMER RELATIONSHIP SYSTEMS INTEGRATION PRIVATE SECTOR INTERNATIONAL TELECOMMUNICATION QUERIES PHYSICAL INFRASTRUCTURE PILOT PROJECTS BACKBONE RESULT ECONOMIC DEVELOPMENT INTERNATIONAL BEST PRACTICES ICT OFFSHORE OUTSOURCING MARKET SHARE SECURITY LICENSES TECHNOLOGY TRANSFER SILICON NETWORK BUSINESS BUSINESSES BANDWIDTH HUMAN RESOURCES ACTION PLANS PERFORMANCE BUSINESS ENVIRONMENT TELECOM WEB DEVELOPMENT TRADITIONAL MARKET GRAPHICS INNOVATION PRICE COMPETITIVENESS INTELLECTUAL PROPERTY TAGGING COMMUNICATION SOFTWARE DEVELOPMENT NUMBER OF USERS END USERS PERSONAL COMPUTERS CUSTOMERS COMMUNICATIONS NETWORKS INFORMATION SOCIETY TECHNOLOGIES DSL OUTSOURCING TARGET PRICES USES RELATIONSHIP MANAGEMENT USER COMPETITIVE ADVANTAGES SERVICE PROVIDERS GOVERNMENT REQUIREMENTS
Online Access:	http://documents.worldbank.org/curated/en/2015/10/24518662/information-communication-technologies-jobs-pacific http://hdl.handle.net/10986/22963

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Summary:	The Pacific region is in the midst of an information and communications technology (ICT) revolution in which small island countries are increasingly connected to the global economy. The regions improving internet connectivity presents an opportunity for Pacific Island countries (PICs) to overcome their inherent limitations, and help address the long-standing issues of employment and income generation, which is vital to accelerate progress towards ending poverty and creating an inclusive society. The PICs possess unique vulnerabilities that make addressing poverty and development challenges particularly difficult and complex. The purpose of this study is to examine the feasibility of leveraging ICT to help generate job opportunities in the PICs. This is because of the positive experiences that several countries, including small island economies, have had in generating new types of employment opportunities. The study’s main focus is on cities and urban areas, given the still low availability of internet infrastructure and services in rural and remote areas and islands in the Pacific region. The study focuses specifically on the information technology (IT) - enabled global outsourcing services (GOS) industry. ICT covers diverse subsectors that include telecommunications and IT hardware and software.

Information and Communication Technologies for Jobs in the Pacific

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