APA (7th ed.) Citation

Koning, A., & Cohen, M. (2015). Enabling Customer Empowerment: Choice, Use, and Voice. World Bank, Washington, DC.

Chicago Style (17th ed.) Citation

Koning, Antonique, and Monique Cohen. Enabling Customer Empowerment: Choice, Use, and Voice. World Bank, Washington, DC, 2015.

MLA (8th ed.) Citation

Koning, Antonique, and Monique Cohen. Enabling Customer Empowerment: Choice, Use, and Voice. World Bank, Washington, DC, 2015.

Warning: These citations may not always be 100% accurate.