Evaluating Digital Citizen Engagement : A Practical Guide
With growing demand for transparency, accountability and citizen participation in policy making and service provision, engagement between citizens and their governments, as well as with donors and the private sector that deliver government services, is increasingly important. Increased use of tec...
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| Format: | Report |
| Language: | en_US |
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World Bank, Washington, DC
2016
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| Online Access: | http://hdl.handle.net/10986/23752 |
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okr-10986-237522021-05-26T09:05:20Z Evaluating Digital Citizen Engagement : A Practical Guide World Bank Group citizen participation civil society development digital divide evaluation public engagement governance government responsiveness government accountability With growing demand for transparency, accountability and citizen participation in policy making and service provision, engagement between citizens and their governments, as well as with donors and the private sector that deliver government services, is increasingly important. Increased use of technology brings both opportunities and challenges to citizen engagement processes, including opportunities for collecting, analyzing and evaluating data about these processes. This guide provides practical steps to assess the extent to which digital tools have contributed to citizen engagement and the help to understand the impact that the introduction of technology has had on the engagement processes. With examples and lessons from case studies from Brazil, Uganda, Cameroon and Kenya, the guide provides practical tools and guidelines for use in evaluating the expanding field of digital citizen engagement. 2016-02-25T15:17:07Z 2016-02-25T15:17:07Z 2016-02-25 Report http://hdl.handle.net/10986/23752 en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research :: Working Paper Publications & Research Brazil Cameroon Kenya Uganda |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
en_US |
| topic |
citizen participation civil society development digital divide evaluation public engagement governance government responsiveness government accountability |
| spellingShingle |
citizen participation civil society development digital divide evaluation public engagement governance government responsiveness government accountability World Bank Group Evaluating Digital Citizen Engagement : A Practical Guide |
| geographic_facet |
Brazil Cameroon Kenya Uganda |
| description |
With growing demand for transparency, accountability and citizen participation in
policy making and service provision, engagement between citizens and their governments,
as well as with donors and the private sector that deliver government
services, is increasingly important. Increased use of technology brings both opportunities
and challenges to citizen engagement processes, including opportunities
for collecting, analyzing and evaluating data about these processes. This guide provides
practical steps to assess the extent to which digital tools have contributed to
citizen engagement and the help to understand the impact that the introduction of
technology has had on the engagement processes. With examples and lessons from case studies from Brazil, Uganda, Cameroon and
Kenya, the guide provides practical tools and guidelines for use in evaluating the
expanding field of digital citizen engagement. |
| format |
Report |
| author |
World Bank Group |
| author_facet |
World Bank Group |
| author_sort |
World Bank Group |
| title |
Evaluating Digital Citizen Engagement : A Practical Guide |
| title_short |
Evaluating Digital Citizen Engagement : A Practical Guide |
| title_full |
Evaluating Digital Citizen Engagement : A Practical Guide |
| title_fullStr |
Evaluating Digital Citizen Engagement : A Practical Guide |
| title_full_unstemmed |
Evaluating Digital Citizen Engagement : A Practical Guide |
| title_sort |
evaluating digital citizen engagement : a practical guide |
| publisher |
World Bank, Washington, DC |
| publishDate |
2016 |
| url |
http://hdl.handle.net/10986/23752 |
| _version_ |
1764454709021638656 |