Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectors
Efforts by governments, donors, and civil society alike to improve governance, accountability, and development results on the ground have heightened attention to the idea that citizens can contribute to better public services by holding their polic...
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| Format: | Publication |
| Language: | English |
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World Bank
2012
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| Online Access: | http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000386194_20111124015750 http://hdl.handle.net/10986/2377 |
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okr-10986-2377 |
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| recordtype |
oai_dc |
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Digital Repository |
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Foreign Institution |
| institution |
Digital Repositories |
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World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English |
| topic |
ABUSE ACCESS TO INFORMATION ACCESSIBILITY ACCOUNTABILITY ACCOUNTABILITY MEASURES ACCOUNTABILITY MECHANISM ACCOUNTABILITY MECHANISMS ACCOUNTABILITY RELATIONSHIPS ANTICORRUPTION ANTICORRUPTION BUREAU AUDITING BANKS BASIC NEEDS BASIC SERVICES BENEFICIARIES BRIBE BUDGET INFORMATION BUDGET LITERACY BUDGET PLANNING BUREAUCRACY CITIZEN CITIZEN INVOLVEMENT CITIZEN PARTICIPATION CITIZENS CIVIL SERVANTS CIVIL SERVICE CIVIL SOCIETY CIVIL SOCIETY ACTORS CIVIL SOCIETY ORGANIZATION CIVIL SOCIETY ORGANIZATIONS CLINICS COLLECTIVE ACTION COMMUNICATION TECHNOLOGY COMMUNITY DEVELOPMENT COMMUNITY MEMBERS COMMUNITY MOBILIZATION COMMUNITY PARTICIPATION COMMUNITY SCORECARD COMMUNITY SCORECARDS COMPLAINT COMPLAINTS CONSUMERS CORRUPT CORRUPT POLITICIANS CORRUPTION COURT SYSTEM CREDIBILITY DATA COLLECTION DECISION MAKING DELIVERY OF SERVICES DEMOCRACIES ECONOMIC POLICY EDUCATED CITIZENS EDUCATION SECTOR EDUCATION SERVICE DELIVERY ELECTIONS EMBEZZLEMENT FACILITATORS FATIGUE FEASIBILITY FEDERAL GOVERNMENT FIGURES FINANCIAL CRISES FINANCIAL MANAGEMENT FINANCIAL TRANSPARENCY FOCUS GROUP FOCUS GROUP DISCUSSIONS FOCUS GROUPS FRAUD GOOD GOVERNANCE GOVERNANCE DIMENSION GOVERNMENT AGENCIES GOVERNMENT BUREAUCRACY GOVERNMENT INFORMATION GOVERNMENT MINISTRY GOVERNMENT OFFICIALS HEALTH CARE HEALTH PROMOTION HEALTH SERVICES HOSPITALS HUMAN DEVELOPMENT HUMAN RESOURCE IMMUNIZATION INCOME INCOME DISTRIBUTION INFORMATION CAMPAIGNS INFORMATION REQUESTS INFORMATION TECHNOLOGIES INITIATIVE INSTITUTIONAL ARRANGEMENTS INTEGRITY INTERMEDIARIES INTERNAL ACCOUNTABILITY INTERNATIONAL DEVELOPMENT INTERVENTION INTERVIEWS INVESTIGATIONS JUDICIAL REVIEW LAWS LEADERSHIP LEGAL FRAMEWORK LEGAL FRAMEWORKS LEGAL REDRESS LIVING STANDARDS LOCAL AUTHORITIES LOCAL COMMUNITIES LOCAL GOVERNANCE LOCAL GOVERNMENT LOCAL ORGANIZATIONS MARKETING MASS MEDIA MEDICAL TREATMENT MULTILATERAL ORGANIZATIONS NATIONAL LAWS NONGOVERNMENTAL ORGANIZATIONS NUTRITION PARLIAMENT PARTICIPATORY BUDGETING PATIENT PATIENTS PERFORMANCE MONITORING PERFORMANCE STANDARDS PERSONALITY POLICY FRAMEWORK POLITICAL ECONOMY PRIVATE SCHOOLS PRIVATE SECTOR DEVELOPMENT PROCUREMENT PROJECT DESIGN PROJECT IMPLEMENTATION PSYCHOLOGY PUBLIC FUNDS PUBLIC HEALTH PUBLIC INFORMATION PUBLIC OFFICIALS PUBLIC OPINION PUBLIC POLICY PUBLIC SERVICE DELIVERY RECONSTRUCTION REFUGEES RIGHT TO INFORMATION SANCTIONS SECURE ACCESS SERVICE DELIVERY SERVICE PROVIDERS SERVICE PROVISION SERVICE STANDARDS SERVICES TO CITIZENS SOCIAL ACCOUNTABILITY SOCIAL ACCOUNTABILITY MECHANISMS SOCIAL ACTION SOCIAL AUDIT SOCIAL AUDITS SOCIAL DEVELOPMENT SOCIAL PROTECTION SOCIAL SERVICE SOCIAL SERVICES SOCIAL WORKERS STAKEHOLDERS STANDARDS OF SERVICE STATE GOVERNMENTS TEXT MESSAGING TRANSPARENCY VACCINATION VILLAGE VILLAGE MEETINGS VILLAGES WEAK ACCOUNTABILITY YOUTH YOUTH EMPOWERMENT |
| spellingShingle |
ABUSE ACCESS TO INFORMATION ACCESSIBILITY ACCOUNTABILITY ACCOUNTABILITY MEASURES ACCOUNTABILITY MECHANISM ACCOUNTABILITY MECHANISMS ACCOUNTABILITY RELATIONSHIPS ANTICORRUPTION ANTICORRUPTION BUREAU AUDITING BANKS BASIC NEEDS BASIC SERVICES BENEFICIARIES BRIBE BUDGET INFORMATION BUDGET LITERACY BUDGET PLANNING BUREAUCRACY CITIZEN CITIZEN INVOLVEMENT CITIZEN PARTICIPATION CITIZENS CIVIL SERVANTS CIVIL SERVICE CIVIL SOCIETY CIVIL SOCIETY ACTORS CIVIL SOCIETY ORGANIZATION CIVIL SOCIETY ORGANIZATIONS CLINICS COLLECTIVE ACTION COMMUNICATION TECHNOLOGY COMMUNITY DEVELOPMENT COMMUNITY MEMBERS COMMUNITY MOBILIZATION COMMUNITY PARTICIPATION COMMUNITY SCORECARD COMMUNITY SCORECARDS COMPLAINT COMPLAINTS CONSUMERS CORRUPT CORRUPT POLITICIANS CORRUPTION COURT SYSTEM CREDIBILITY DATA COLLECTION DECISION MAKING DELIVERY OF SERVICES DEMOCRACIES ECONOMIC POLICY EDUCATED CITIZENS EDUCATION SECTOR EDUCATION SERVICE DELIVERY ELECTIONS EMBEZZLEMENT FACILITATORS FATIGUE FEASIBILITY FEDERAL GOVERNMENT FIGURES FINANCIAL CRISES FINANCIAL MANAGEMENT FINANCIAL TRANSPARENCY FOCUS GROUP FOCUS GROUP DISCUSSIONS FOCUS GROUPS FRAUD GOOD GOVERNANCE GOVERNANCE DIMENSION GOVERNMENT AGENCIES GOVERNMENT BUREAUCRACY GOVERNMENT INFORMATION GOVERNMENT MINISTRY GOVERNMENT OFFICIALS HEALTH CARE HEALTH PROMOTION HEALTH SERVICES HOSPITALS HUMAN DEVELOPMENT HUMAN RESOURCE IMMUNIZATION INCOME INCOME DISTRIBUTION INFORMATION CAMPAIGNS INFORMATION REQUESTS INFORMATION TECHNOLOGIES INITIATIVE INSTITUTIONAL ARRANGEMENTS INTEGRITY INTERMEDIARIES INTERNAL ACCOUNTABILITY INTERNATIONAL DEVELOPMENT INTERVENTION INTERVIEWS INVESTIGATIONS JUDICIAL REVIEW LAWS LEADERSHIP LEGAL FRAMEWORK LEGAL FRAMEWORKS LEGAL REDRESS LIVING STANDARDS LOCAL AUTHORITIES LOCAL COMMUNITIES LOCAL GOVERNANCE LOCAL GOVERNMENT LOCAL ORGANIZATIONS MARKETING MASS MEDIA MEDICAL TREATMENT MULTILATERAL ORGANIZATIONS NATIONAL LAWS NONGOVERNMENTAL ORGANIZATIONS NUTRITION PARLIAMENT PARTICIPATORY BUDGETING PATIENT PATIENTS PERFORMANCE MONITORING PERFORMANCE STANDARDS PERSONALITY POLICY FRAMEWORK POLITICAL ECONOMY PRIVATE SCHOOLS PRIVATE SECTOR DEVELOPMENT PROCUREMENT PROJECT DESIGN PROJECT IMPLEMENTATION PSYCHOLOGY PUBLIC FUNDS PUBLIC HEALTH PUBLIC INFORMATION PUBLIC OFFICIALS PUBLIC OPINION PUBLIC POLICY PUBLIC SERVICE DELIVERY RECONSTRUCTION REFUGEES RIGHT TO INFORMATION SANCTIONS SECURE ACCESS SERVICE DELIVERY SERVICE PROVIDERS SERVICE PROVISION SERVICE STANDARDS SERVICES TO CITIZENS SOCIAL ACCOUNTABILITY SOCIAL ACCOUNTABILITY MECHANISMS SOCIAL ACTION SOCIAL AUDIT SOCIAL AUDITS SOCIAL DEVELOPMENT SOCIAL PROTECTION SOCIAL SERVICE SOCIAL SERVICES SOCIAL WORKERS STAKEHOLDERS STANDARDS OF SERVICE STATE GOVERNMENTS TEXT MESSAGING TRANSPARENCY VACCINATION VILLAGE VILLAGE MEETINGS VILLAGES WEAK ACCOUNTABILITY YOUTH YOUTH EMPOWERMENT Ringold, Dena Holla, Alaka Koziol, Margaret Srinivasan, Santhosh Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectors |
| relation |
Direction in Development ; human development |
| description |
Efforts by governments, donors, and
civil society alike to improve governance, accountability,
and development results on the ground have heightened
attention to the idea that citizens can contribute to better
public services by holding their policy makers, providers,
and program managers accountable. While the use of social
accountability to improve services in low- and middle-income
countries is not new, the topic has gained currency in
recent years. This book looks at how this works in practice.
It aims to learn from the experiences gained from the
implementation of World Bank projects and from the small,
but growing, set of impact evaluations. The review is a
first step to identify lessons, knowledge gaps, and
questions for further research that can improve the use of
these tools in government policies and through programs
supported by civil society and donors, including the World
Bank. The book documents a diverse and exciting set of cases
the rapid adoption of access-to-information laws, the use of
public expenditure tracking surveys by civil society
organizations to 'follow the money' from central
government budgets to schools and health clinics, and the
incorporation of grievance redress mechanisms into the
design of conditional cash transfer programs. Many of the
examples discussed here are new initiatives, and some are
being evaluated now. Much will be gained from more
evaluation and the sharing of experiences across countries
developed and developing alike. |
| format |
Publications & Research :: Publication |
| author |
Ringold, Dena Holla, Alaka Koziol, Margaret Srinivasan, Santhosh |
| author_facet |
Ringold, Dena Holla, Alaka Koziol, Margaret Srinivasan, Santhosh |
| author_sort |
Ringold, Dena |
| title |
Citizens and Service Delivery :
Assessing the Use of Social Accountability Approaches in the
Human Development Sectors |
| title_short |
Citizens and Service Delivery :
Assessing the Use of Social Accountability Approaches in the
Human Development Sectors |
| title_full |
Citizens and Service Delivery :
Assessing the Use of Social Accountability Approaches in the
Human Development Sectors |
| title_fullStr |
Citizens and Service Delivery :
Assessing the Use of Social Accountability Approaches in the
Human Development Sectors |
| title_full_unstemmed |
Citizens and Service Delivery :
Assessing the Use of Social Accountability Approaches in the
Human Development Sectors |
| title_sort |
citizens and service delivery :
assessing the use of social accountability approaches in the
human development sectors |
| publisher |
World Bank |
| publishDate |
2012 |
| url |
http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000386194_20111124015750 http://hdl.handle.net/10986/2377 |
| _version_ |
1764385345586069504 |
| spelling |
okr-10986-23772021-04-23T14:02:01Z Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectors Ringold, Dena Holla, Alaka Koziol, Margaret Srinivasan, Santhosh ABUSE ACCESS TO INFORMATION ACCESSIBILITY ACCOUNTABILITY ACCOUNTABILITY MEASURES ACCOUNTABILITY MECHANISM ACCOUNTABILITY MECHANISMS ACCOUNTABILITY RELATIONSHIPS ANTICORRUPTION ANTICORRUPTION BUREAU AUDITING BANKS BASIC NEEDS BASIC SERVICES BENEFICIARIES BRIBE BUDGET INFORMATION BUDGET LITERACY BUDGET PLANNING BUREAUCRACY CITIZEN CITIZEN INVOLVEMENT CITIZEN PARTICIPATION CITIZENS CIVIL SERVANTS CIVIL SERVICE CIVIL SOCIETY CIVIL SOCIETY ACTORS CIVIL SOCIETY ORGANIZATION CIVIL SOCIETY ORGANIZATIONS CLINICS COLLECTIVE ACTION COMMUNICATION TECHNOLOGY COMMUNITY DEVELOPMENT COMMUNITY MEMBERS COMMUNITY MOBILIZATION COMMUNITY PARTICIPATION COMMUNITY SCORECARD COMMUNITY SCORECARDS COMPLAINT COMPLAINTS CONSUMERS CORRUPT CORRUPT POLITICIANS CORRUPTION COURT SYSTEM CREDIBILITY DATA COLLECTION DECISION MAKING DELIVERY OF SERVICES DEMOCRACIES E-MAIL ECONOMIC POLICY EDUCATED CITIZENS EDUCATION SECTOR EDUCATION SERVICE DELIVERY ELECTIONS EMBEZZLEMENT FACILITATORS FATIGUE FEASIBILITY FEDERAL GOVERNMENT FIGURES FINANCIAL CRISES FINANCIAL MANAGEMENT FINANCIAL TRANSPARENCY FOCUS GROUP FOCUS GROUP DISCUSSIONS FOCUS GROUPS FRAUD GOOD GOVERNANCE GOVERNANCE DIMENSION GOVERNMENT AGENCIES GOVERNMENT BUREAUCRACY GOVERNMENT INFORMATION GOVERNMENT MINISTRY GOVERNMENT OFFICIALS HEALTH CARE HEALTH PROMOTION HEALTH SERVICES HOSPITALS HUMAN DEVELOPMENT HUMAN RESOURCE IMMUNIZATION INCOME INCOME DISTRIBUTION INFORMATION CAMPAIGNS INFORMATION REQUESTS INFORMATION TECHNOLOGIES INITIATIVE INSTITUTIONAL ARRANGEMENTS INTEGRITY INTERMEDIARIES INTERNAL ACCOUNTABILITY INTERNATIONAL DEVELOPMENT INTERVENTION INTERVIEWS INVESTIGATIONS JUDICIAL REVIEW LAWS LEADERSHIP LEGAL FRAMEWORK LEGAL FRAMEWORKS LEGAL REDRESS LIVING STANDARDS LOCAL AUTHORITIES LOCAL COMMUNITIES LOCAL GOVERNANCE LOCAL GOVERNMENT LOCAL ORGANIZATIONS MARKETING MASS MEDIA MEDICAL TREATMENT MULTILATERAL ORGANIZATIONS NATIONAL LAWS NONGOVERNMENTAL ORGANIZATIONS NUTRITION PARLIAMENT PARTICIPATORY BUDGETING PATIENT PATIENTS PERFORMANCE MONITORING PERFORMANCE STANDARDS PERSONALITY POLICY FRAMEWORK POLITICAL ECONOMY PRIVATE SCHOOLS PRIVATE SECTOR DEVELOPMENT PROCUREMENT PROJECT DESIGN PROJECT IMPLEMENTATION PSYCHOLOGY PUBLIC FUNDS PUBLIC HEALTH PUBLIC INFORMATION PUBLIC OFFICIALS PUBLIC OPINION PUBLIC POLICY PUBLIC SERVICE DELIVERY RECONSTRUCTION REFUGEES RIGHT TO INFORMATION SANCTIONS SECURE ACCESS SERVICE DELIVERY SERVICE PROVIDERS SERVICE PROVISION SERVICE STANDARDS SERVICES TO CITIZENS SOCIAL ACCOUNTABILITY SOCIAL ACCOUNTABILITY MECHANISMS SOCIAL ACTION SOCIAL AUDIT SOCIAL AUDITS SOCIAL DEVELOPMENT SOCIAL PROTECTION SOCIAL SERVICE SOCIAL SERVICES SOCIAL WORKERS STAKEHOLDERS STANDARDS OF SERVICE STATE GOVERNMENTS TEXT MESSAGING TRANSPARENCY VACCINATION VILLAGE VILLAGE MEETINGS VILLAGES WEAK ACCOUNTABILITY YOUTH YOUTH EMPOWERMENT Efforts by governments, donors, and civil society alike to improve governance, accountability, and development results on the ground have heightened attention to the idea that citizens can contribute to better public services by holding their policy makers, providers, and program managers accountable. While the use of social accountability to improve services in low- and middle-income countries is not new, the topic has gained currency in recent years. This book looks at how this works in practice. It aims to learn from the experiences gained from the implementation of World Bank projects and from the small, but growing, set of impact evaluations. The review is a first step to identify lessons, knowledge gaps, and questions for further research that can improve the use of these tools in government policies and through programs supported by civil society and donors, including the World Bank. The book documents a diverse and exciting set of cases the rapid adoption of access-to-information laws, the use of public expenditure tracking surveys by civil society organizations to 'follow the money' from central government budgets to schools and health clinics, and the incorporation of grievance redress mechanisms into the design of conditional cash transfer programs. Many of the examples discussed here are new initiatives, and some are being evaluated now. Much will be gained from more evaluation and the sharing of experiences across countries developed and developing alike. 2012-03-19T09:05:10Z 2012-03-19T09:05:10Z 2012 http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000386194_20111124015750 978-0-8213-8980-5 http://hdl.handle.net/10986/2377 English Direction in Development ; human development CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank Publications & Research :: Publication Publications & Research :: Publication |