Mozambique Diagnostic Review of Consumer Protection and Financial Literacy : Vol. 2. Comparison with Good Practices

The existence of a sound financial consumer protection framework is fundamental to increasing access to and usage of financial services, and the quality of those financial services, along with supporting further financial sector deepening. Financia...

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Bibliographic Details
Main Author:	World Bank Group
Format:	Report
Language:	English en_US
Published:	World Bank, Washington, DC 2016
Subjects:	FINANCIAL SERVICES INVESTMENT ADVISER MASS MEDIA BORROWER PENSION MEMBERS DISCLOSURE OF INFORMATION ACCOUNTING FORMAL EDUCATION DEPOSITS CUSTOMER FINANCIAL COMPANIES FUND MANAGER CONFLICT OF INTEREST INFORMED DECISIONS OCCUPATIONAL PLANS MINIMUM WAGE FUND MANAGERS INTEREST LONG-TERM SAVINGS CONTRIBUTION SALARY CONTRIBUTION PAYMENT MEDIUM ENTERPRISES RESPONSIBILITY PURCHASES LABOR FORCE OCCUPATIONAL PENSIONS PENSION SECTOR MARKET SHARES LOAN SALARIES RECORD KEEPING CONSUMER PROTECTION LAWS FINANCIAL CONSUMER BANKRUPTCY REGULATORY AUTHORITY CAR INSURANCE BANKING SERVICE AUDITS INSURANCE COMPANY LITERACY MARKET PARTICIPANTS KNOWLEDGE INVESTMENT PRODUCTS UNDER EMPLOYMENT FINANCIAL PRODUCT EDUCATION CAMPAIGNS TRAINING REPLACEMENT RATE FINANCIAL INSTITUTION WAGE FINANCES CONSUMER ORGANIZATIONS EDUCATIONAL MATERIAL FINANCIAL INSTITUTIONS LITERACY PROGRAM DEBT LIFE INSURERS SOCIAL PROTECTION PRIVATE PENSION FUNDS EXPENSE EQUITIES ASSET ACCUMULATION PENSION FUNDS FINANCIAL LITERACY INITIATIVE BANKS TRANSACTIONS INSURANCES YOUNG ADULTS CONSUMER EXPENSES FINANCIAL TRANSACTIONS BEST PRACTICES MARKET CAPITALIZATION MARKET CONDITIONS BANK INVESTMENT ADVISORS CONTRIBUTIONS DEMAND OUTREACH PROGRAM FINANCIAL SECURITY FINANCIAL EDUCATION SOURCE OF INFORMATION FINANCIAL SERVICE PROVIDERS SALE PRIVATE PENSIONS FINANCIAL LITERACY STRATEGY DIVERSIFICATION SECURITIES INSURANCE OUTREACH PROGRAMS PURCHASE CONSUMER INFORMATION LABOUR FORCE EDUCATION PENSION SCHEME SALES TACTICS FINANCIAL INTERMEDIARIES INVESTMENT SCHEME PENSIONERS SUPPLY FINANCIAL EDUCATION MATERIAL DISABILITY FINANCIAL REGULATOR SALES ACTIVITY TERMINATION PENSION SCHEMES LEGAL RECOURSE FINANCIAL CONSEQUENCES AUDIT COMMODITIES INSURANCE COMPANIES FINANCIAL SECTOR LEVEL OF KNOWLEDGE LIABILITIES EXPENSE RATIO FUND ASSETS LITERACY PROGRAMS SECURITIES INDUSTRY ADVERTISEMENTS INTEREST CHARGES CASH FLOW FINANCIAL SECTOR DEVELOPMENT EDUCATIONAL PROGRAM INVESTING DEPOSIT CAPITAL MARKETS FINANCIAL EDUCATION MATERIALS LIABILITY TIMELY PAYMENT CALCULATION RETIREMENT STOCK MINIMUM PENSION FINANCIAL GROUPS SALES INCOME LIFE INSURANCE FINANCIAL LITERACY FINANCE COMPANIES INTEREST RATE FINANCIAL ACTIVITIES STOCK MARKET SPENDING INFORMATION HEALTH INSURANCE CALCULATIONS DISCLOSURE REQUIREMENTS FINANCIAL REGULATORS PROFIT SHARING INSURANCE POLICIES BONDS FINANCIAL BEHAVIOR PENSION SYSTEM CONSUMER COUNCILS BENEFICIARIES PRIVATE PENSION CREDITORS PENSION LENDER CONSUMER RIGHTS BROCHURES BUDGET CREDITS SAVINGS CONSUMER COMPLAINTS CONFLICT OF INTERESTS MONEY RETIREMENT AGE INVESTMENT ADVISOR INTEREST RATES OCCUPATIONAL PENSION SECTOR COLLECTIVE INVESTMENT SCHEME MARKETING FINANCIAL PRODUCTS OCCUPATIONAL PENSION LENDERS SOCIAL SECURITY CUSTOMER SERVICE PENSION MARKET LOANS VALUABLE PENSION PRODUCTS INSURANCE POLICY INVESTMENT ADVISERS FINANCE CONSUMER RIGHT ACCESS TO INFORMATION EQUITY TRANSACTION INVESTORS BANK PRODUCT WAGES FINANCIAL STABILITY FINANCIAL TOPICS PENSIONS CURRICULA CONTRIBUTION RATE CREDIT STAKEHOLDERS BUDGETS FINANCIAL INSTRUMENTS FINANCIAL INSTRUMENT PUBLIC AWARENESS FINANCIAL CONSUMERS CONSUMERS PROPERTY INVESTMENT ADVICE FUND MANAGEMENT RESPONSIBILITIES FINANCIAL SERVICE INVESTMENT RETURNS CREDIT BUREAU ANNUAL STATEMENTS INVESTMENT MANAGEMENT GENERAL PUBLIC ACCESS TO CREDIT INTERESTS INVESTOR SECURITY YEARS OF SERVICE AWARENESS CAMPAIGN STOCKS OCCUPATIONAL SCHEMES STOCK EXCHANGE FINANCIAL SITUATION INVESTMENT ATM INVESTMENT PORTFOLIO BALANCE SHEETS FINANCIAL INFORMATION FINANCIAL INTERMEDIARY OCCUPATIONAL PENSION SCHEMES STAKEHOLDER PROFIT AUTO INSURANCE STUDENTS INVESTMENTS CHECK INFORMED CHOICES PENSION COVERAGE PENSION FUND PROVISION OF ADVICE ASSET CLASS CUSTOMERS PROFITS PENSION SPENDING CONSUMER PROTECTION
Online Access:	http://documents.worldbank.org/curated/en/2016/02/25929477/mozambique-diagnostic-review-consumer-protection-financial-literacy-insurance-private-pensions-securities-vol-2-comparison-good-practices http://hdl.handle.net/10986/23810

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Summary:	The existence of a sound financial consumer protection framework is fundamental to increasing access to and usage of financial services, and the quality of those financial services, along with supporting further financial sector deepening. Financial consumer protection is a necessary precursor to building trust in the formal financial sector and thus in encouraging financial inclusion. Further, consumer protection helps ensure that expanded access benefits consumers and the economy as a whole. While increased access can result in significant economic and societal benefits, it can be neutral or even harmful if consumers: (i) cannot exercise their rights as consumers, (ii) cannot select the financial products that suit them best; and (iii) are not protected from mis-selling, fraud, and other market abuses. The main objective of a CPFL Review is to assess the legal, regulatory, and institutional frameworks for financial consumer protection in a country, with reference to the good practices. The following areas are addressed: (i) institutional arrangements, (ii) the legal and regulatory framework, (iii) transparency and disclosure, (iv) business practices, (v) complaints handling and dispute resolution mechanisms and (vi) financial literacy/capability. All parts of a financial sector can be considered, including banking, non-bank credit institutions, insurance, securities, private pensions, and credit reporting.

Mozambique Diagnostic Review of Consumer Protection and Financial Literacy : Vol. 2. Comparison with Good Practices

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