Recourse in Digital Financial Services : Opportunities for Innovation

This actual case highlights the importance of an efficient customer recourse system. Recourse systems can help consumers overcome the challenges related to product adoption and continued use by helping resolve initial problems or challenges quickly...

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Bibliographic Details
Main Authors: Mazer, Rafe, Garg, Nitin
Format: Brief
Language:English
en_US
Published: World Bank, Washington, DC 2016
Subjects:
Online Access:http://documents.worldbank.org/curated/en/2016/06/26430466/recourse-digital-financial-services-opportunities-innovation
http://hdl.handle.net/10986/24565

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