West Bank and Gaza : High Level Technical Assessment on e-Government
The Palestinian Authority (PA) is in the early phase of its e‐government journey and aims to utilize ICT to deliver services to its citizens and businesses to improve social well‐being and facilitate economic development. The PA aims to serve 12.1...
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| Format: | Report |
| Language: | English en_US |
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World Bank, Washington, DC
2016
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| Online Access: | http://documents.worldbank.org/curated/en/2016/06/26440606/west-bank-gaza-high-level-technical-assessment-e-government http://hdl.handle.net/10986/24583 |
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okr-10986-24583 |
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oai_dc |
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Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
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World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
PUBLIC OFFICIALS SERVICES TO CITIZENS COMMUNICATION TECHNOLOGIES GOVERNMENT PORTAL ONLINE INFORMATION ORDINARY CITIZENS VEHICLE REGISTRATION INFORMATION TECHNOLOGY PUBLIC SECTOR GOVERNMENT GOVERNMENT OFFICIALS CAPABILITY LOCAL GOVERNMENTS INFORMATION PUBLIC SERVICES COPYRIGHT GOVERNMENT CAPACITY NATIONAL PRIORITY ELECTRONIC SERVICE DELIVERY E‐GOVERNMENT INITIATIVES GOVERNMENT‐TO‐CITIZEN ENABLING ENVIRONMENT E-GOVERNMENT BUSINESS PROCESS CONTENT MANAGEMENT PUBLIC KEY INFRASTRUCTURE DATA BIRTH CERTIFICATES PUBLIC INFORMATION GOVERNMENT POLICY TELECOMMUNICATIONS ENGAGING CITIZENS CITIZEN‐CENTRIC TRUST IN GOVERNMENT LOCAL GOVERNMENT INTEROPERABILITY MATERIAL CITIZEN NEEDS SECURE ACCESS SERVICE DELIVERY DATABASES GOVERNMENT‐TO‐GOVERNMENT ELECTRONIC DELIVERY MOBILE SERVICE E‐GOVERNMENT ACTIVITIES GOVERNMENT DEPARTMENTS PUBLIC‐PRIVATE PARTNERSHIPS TELEPHONE DIGITAL DIVIDE ELECTRONIC TRANSACTIONS ACCESS TO INFORMATION GOVERNMENT SERVICES PEOPLE WITH DISABILITIES PROJECT MANAGEMENT G2C TECHNOLOGY NATIONAL SECURITY ELECTRONIC WORKFLOW TRANSACTIONAL SERVICES RECORDS MANAGEMENT DIGITAL CERTIFICATES G2B TRANSPARENCY SOFTWARE BETTER SERVICES TO CITIZENS DELIVERY OF SERVICES GOVERNMENT EMPLOYEES ONLINE INTERACTIONS FAX MANAGEMENT SYSTEM GOVERNMENT‐TO‐BUSINESS INFORMATION SECURITY PRIVATE SECTOR SECURITY POLICY LEADERSHIP ROLE QUERIES CITIZEN ENGAGEMENT E‐ GOVERNMENT ELECTRONIC SIGNATURES ELECTRONIC SYSTEM DIGITAL SIGNATURES ONLINE ACCESS TRANSPARENCY IN GOVERNMENT ICT PUBLIC KEY SECURITY REGISTRATION SYSTEM LICENSES TRANSFER PAYMENTS TECHNOLOGY INFRASTRUCTURE PORTAL ACCESS BUSINESS E‐GOVERNMENT SYSTEMS PRIVATE NETWORKS PUBLIC CONSULTATION ELECTRONIC PAYMENT POLICY MAKING PUBLIC ADMINISTRATION ADMINISTRATIVE PROCESSES ELECTRONIC CHANNELS ONE‐STOP SHOP GOVERNMENT DATA E‐ GOVERNMENT PROJECTS CHANGE MANAGEMENT COMMUNICATION SOFTWARE DEVELOPMENT E‐GOVERNMENT PROJECTS E‐ GOVERNMENT INITIATIVES GOVERNMENT INFORMATION CONTENT MANAGEMENT SYSTEM DATABASE PUBLIC RECORDS MANAGEMENT TECHNOLOGIES E‐GOVERNMENT AUTHENTICATION SERVICE PROVIDERS PUBLIC SERVICE DELIVERY |
| spellingShingle |
PUBLIC OFFICIALS SERVICES TO CITIZENS COMMUNICATION TECHNOLOGIES GOVERNMENT PORTAL ONLINE INFORMATION ORDINARY CITIZENS VEHICLE REGISTRATION INFORMATION TECHNOLOGY PUBLIC SECTOR GOVERNMENT GOVERNMENT OFFICIALS CAPABILITY LOCAL GOVERNMENTS INFORMATION PUBLIC SERVICES COPYRIGHT GOVERNMENT CAPACITY NATIONAL PRIORITY ELECTRONIC SERVICE DELIVERY E‐GOVERNMENT INITIATIVES GOVERNMENT‐TO‐CITIZEN ENABLING ENVIRONMENT E-GOVERNMENT BUSINESS PROCESS CONTENT MANAGEMENT PUBLIC KEY INFRASTRUCTURE DATA BIRTH CERTIFICATES PUBLIC INFORMATION GOVERNMENT POLICY TELECOMMUNICATIONS ENGAGING CITIZENS CITIZEN‐CENTRIC TRUST IN GOVERNMENT LOCAL GOVERNMENT INTEROPERABILITY MATERIAL CITIZEN NEEDS SECURE ACCESS SERVICE DELIVERY DATABASES GOVERNMENT‐TO‐GOVERNMENT ELECTRONIC DELIVERY MOBILE SERVICE E‐GOVERNMENT ACTIVITIES GOVERNMENT DEPARTMENTS PUBLIC‐PRIVATE PARTNERSHIPS TELEPHONE DIGITAL DIVIDE ELECTRONIC TRANSACTIONS ACCESS TO INFORMATION GOVERNMENT SERVICES PEOPLE WITH DISABILITIES PROJECT MANAGEMENT G2C TECHNOLOGY NATIONAL SECURITY ELECTRONIC WORKFLOW TRANSACTIONAL SERVICES RECORDS MANAGEMENT DIGITAL CERTIFICATES G2B TRANSPARENCY SOFTWARE BETTER SERVICES TO CITIZENS DELIVERY OF SERVICES GOVERNMENT EMPLOYEES ONLINE INTERACTIONS FAX MANAGEMENT SYSTEM GOVERNMENT‐TO‐BUSINESS INFORMATION SECURITY PRIVATE SECTOR SECURITY POLICY LEADERSHIP ROLE QUERIES CITIZEN ENGAGEMENT E‐ GOVERNMENT ELECTRONIC SIGNATURES ELECTRONIC SYSTEM DIGITAL SIGNATURES ONLINE ACCESS TRANSPARENCY IN GOVERNMENT ICT PUBLIC KEY SECURITY REGISTRATION SYSTEM LICENSES TRANSFER PAYMENTS TECHNOLOGY INFRASTRUCTURE PORTAL ACCESS BUSINESS E‐GOVERNMENT SYSTEMS PRIVATE NETWORKS PUBLIC CONSULTATION ELECTRONIC PAYMENT POLICY MAKING PUBLIC ADMINISTRATION ADMINISTRATIVE PROCESSES ELECTRONIC CHANNELS ONE‐STOP SHOP GOVERNMENT DATA E‐ GOVERNMENT PROJECTS CHANGE MANAGEMENT COMMUNICATION SOFTWARE DEVELOPMENT E‐GOVERNMENT PROJECTS E‐ GOVERNMENT INITIATIVES GOVERNMENT INFORMATION CONTENT MANAGEMENT SYSTEM DATABASE PUBLIC RECORDS MANAGEMENT TECHNOLOGIES E‐GOVERNMENT AUTHENTICATION SERVICE PROVIDERS PUBLIC SERVICE DELIVERY World Bank Group West Bank and Gaza : High Level Technical Assessment on e-Government |
| geographic_facet |
West Bank and Gaza |
| description |
The Palestinian Authority (PA) is in the
early phase of its e‐government journey and aims to utilize
ICT to deliver services to its citizens and businesses to
improve social well‐being and facilitate economic
development. The PA aims to serve 12.1 million Palestinians
in the West Bank (2.7 million), the Gaza Strip (1.7
million), and the remaining 7.7 million Palestinians who are
dispersed among 28 different countries. Many Palestinians
are refugees, including more than one million in the Gaza
Strip, 750,000 in the West Bank, and about 250,000 in
Israel. Of the Palestinian population residing abroad,
otherwise known as the Palestinian diaspora, more than half
are considered stateless, lacking citizenship in any
country. The combination of the ongoing Israeli‐Palestinian
conflict as well as the diaspora situation makes
implementation of e‐government projects in the West Bank and
Gaza (WBG) unique and complex. A review of e‐government
documentation and stakeholder interviews reveals that the PA
has made reasonable progress on e‐government amidst a
challenging environment, but it is still in the nascent
phase in terms of delivering benefits to its constituents.
There are numerous challenges for the successful
implementation of e‐government, including geopolitical
conflict, insufficient legislation to facilitate electronic
transactions, limited budget to support e‐government
projects, inadequate policies and standards, and limited
capacity within the e‐government unit under the Ministry of
Telecommunications and Information Technology (MTIT). The PA
is at a key moment in its e‐government journey. It is an
opportunistic time to drive modernization of its public
administration and public service delivery through use of
ICT, offer better services to citizens, and promote economic growth. |
| format |
Report |
| author |
World Bank Group |
| author_facet |
World Bank Group |
| author_sort |
World Bank Group |
| title |
West Bank and Gaza : High Level Technical Assessment on e-Government |
| title_short |
West Bank and Gaza : High Level Technical Assessment on e-Government |
| title_full |
West Bank and Gaza : High Level Technical Assessment on e-Government |
| title_fullStr |
West Bank and Gaza : High Level Technical Assessment on e-Government |
| title_full_unstemmed |
West Bank and Gaza : High Level Technical Assessment on e-Government |
| title_sort |
west bank and gaza : high level technical assessment on e-government |
| publisher |
World Bank, Washington, DC |
| publishDate |
2016 |
| url |
http://documents.worldbank.org/curated/en/2016/06/26440606/west-bank-gaza-high-level-technical-assessment-e-government http://hdl.handle.net/10986/24583 |
| _version_ |
1764457108822032384 |
| spelling |
okr-10986-245832021-05-25T08:49:03Z West Bank and Gaza : High Level Technical Assessment on e-Government World Bank Group PUBLIC OFFICIALS E-MAIL SERVICES TO CITIZENS COMMUNICATION TECHNOLOGIES GOVERNMENT PORTAL ONLINE INFORMATION ORDINARY CITIZENS VEHICLE REGISTRATION INFORMATION TECHNOLOGY PUBLIC SECTOR GOVERNMENT GOVERNMENT OFFICIALS CAPABILITY LOCAL GOVERNMENTS INFORMATION PUBLIC SERVICES COPYRIGHT GOVERNMENT CAPACITY NATIONAL PRIORITY ELECTRONIC SERVICE DELIVERY E‐GOVERNMENT INITIATIVES GOVERNMENT‐TO‐CITIZEN ENABLING ENVIRONMENT E-GOVERNMENT BUSINESS PROCESS CONTENT MANAGEMENT PUBLIC KEY INFRASTRUCTURE DATA BIRTH CERTIFICATES PUBLIC INFORMATION GOVERNMENT POLICY TELECOMMUNICATIONS ENGAGING CITIZENS CITIZEN‐CENTRIC TRUST IN GOVERNMENT LOCAL GOVERNMENT INTEROPERABILITY MATERIAL CITIZEN NEEDS SECURE ACCESS SERVICE DELIVERY DATABASES GOVERNMENT‐TO‐GOVERNMENT ELECTRONIC DELIVERY MOBILE SERVICE E‐GOVERNMENT ACTIVITIES GOVERNMENT DEPARTMENTS PUBLIC‐PRIVATE PARTNERSHIPS TELEPHONE DIGITAL DIVIDE ELECTRONIC TRANSACTIONS ACCESS TO INFORMATION GOVERNMENT SERVICES PEOPLE WITH DISABILITIES PROJECT MANAGEMENT G2C TECHNOLOGY NATIONAL SECURITY ELECTRONIC WORKFLOW TRANSACTIONAL SERVICES RECORDS MANAGEMENT DIGITAL CERTIFICATES G2B TRANSPARENCY SOFTWARE BETTER SERVICES TO CITIZENS DELIVERY OF SERVICES GOVERNMENT EMPLOYEES ONLINE INTERACTIONS FAX MANAGEMENT SYSTEM GOVERNMENT‐TO‐BUSINESS INFORMATION SECURITY PRIVATE SECTOR SECURITY POLICY LEADERSHIP ROLE QUERIES CITIZEN ENGAGEMENT E‐ GOVERNMENT ELECTRONIC SIGNATURES ELECTRONIC SYSTEM DIGITAL SIGNATURES ONLINE ACCESS TRANSPARENCY IN GOVERNMENT ICT PUBLIC KEY SECURITY REGISTRATION SYSTEM LICENSES TRANSFER PAYMENTS TECHNOLOGY INFRASTRUCTURE PORTAL ACCESS BUSINESS E‐GOVERNMENT SYSTEMS PRIVATE NETWORKS PUBLIC CONSULTATION ELECTRONIC PAYMENT POLICY MAKING PUBLIC ADMINISTRATION ADMINISTRATIVE PROCESSES ELECTRONIC CHANNELS ONE‐STOP SHOP GOVERNMENT DATA E‐ GOVERNMENT PROJECTS CHANGE MANAGEMENT COMMUNICATION SOFTWARE DEVELOPMENT E‐GOVERNMENT PROJECTS E‐ GOVERNMENT INITIATIVES GOVERNMENT INFORMATION CONTENT MANAGEMENT SYSTEM DATABASE PUBLIC RECORDS MANAGEMENT TECHNOLOGIES E‐GOVERNMENT AUTHENTICATION SERVICE PROVIDERS PUBLIC SERVICE DELIVERY The Palestinian Authority (PA) is in the early phase of its e‐government journey and aims to utilize ICT to deliver services to its citizens and businesses to improve social well‐being and facilitate economic development. The PA aims to serve 12.1 million Palestinians in the West Bank (2.7 million), the Gaza Strip (1.7 million), and the remaining 7.7 million Palestinians who are dispersed among 28 different countries. Many Palestinians are refugees, including more than one million in the Gaza Strip, 750,000 in the West Bank, and about 250,000 in Israel. Of the Palestinian population residing abroad, otherwise known as the Palestinian diaspora, more than half are considered stateless, lacking citizenship in any country. The combination of the ongoing Israeli‐Palestinian conflict as well as the diaspora situation makes implementation of e‐government projects in the West Bank and Gaza (WBG) unique and complex. A review of e‐government documentation and stakeholder interviews reveals that the PA has made reasonable progress on e‐government amidst a challenging environment, but it is still in the nascent phase in terms of delivering benefits to its constituents. There are numerous challenges for the successful implementation of e‐government, including geopolitical conflict, insufficient legislation to facilitate electronic transactions, limited budget to support e‐government projects, inadequate policies and standards, and limited capacity within the e‐government unit under the Ministry of Telecommunications and Information Technology (MTIT). The PA is at a key moment in its e‐government journey. It is an opportunistic time to drive modernization of its public administration and public service delivery through use of ICT, offer better services to citizens, and promote economic growth. 2016-06-22T15:32:48Z 2016-06-22T15:32:48Z 2016-01 Report http://documents.worldbank.org/curated/en/2016/06/26440606/west-bank-gaza-high-level-technical-assessment-e-government http://hdl.handle.net/10986/24583 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Economic & Sector Work Economic & Sector Work :: Other Public Sector Study West Bank and Gaza |