Public Service Delivery in the Era of Digital Governance : Case Studies from Indonesia
In an era of digital governance, information technology, internet, mobile devices, and social media have transformed the organization, management, and delivery of public services. Developing country governments around the world are gradually replac...
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| Format: | Brief |
| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2016
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| Online Access: | http://documents.worldbank.org/curated/en/733741467986258900/Public-service-delivery-in-the-era-of-digital-governance-case-studies-from-Indonesia http://hdl.handle.net/10986/25492 |
| Summary: | In an era of digital governance,
information technology, internet, mobile devices, and social
media have transformed the organization, management, and
delivery of public services. Developing country governments
around the world are gradually replacing paper-based
processing and delivery with next-generation technologies to
serve citizens. In Indonesia, a host of citizen-led
approaches have emerged ahead of government process
transformation efforts. This global expert team (GET) note
examines case studies of digital-era governance (DEG), a
concept put forward by Dunleavy, further developed by means
of examples from Indonesia focusing on demand-side
approaches to stimulate improvements in public sector performance. |
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