Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendations

The Diagnostic Review of Consumer Protection and Financial Literacy in Zambia was conducted at the request of the Bank of Zambia (BoZ) and covered: i) banking; ii) non-bank financial institutions; iii) insurance; iv) pensions; and v) securities. The objectives of the Review were to compare the exis...

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Main Author:	World Bank
Format:	Report
Language:	English en_US
Published:	World Bank, Washington, DC 2017
Subjects:	financial literacy financial consumer protection banking non-bank financial institutions insurance pensions securities regulation legal framework financial disclosure dispute resolution
Online Access:	http://documents.worldbank.org/curated/en/189281483674576175/Key-findings-and-recommendations http://hdl.handle.net/10986/25889

id	okr-10986-25889
recordtype	oai_dc
spelling	okr-10986-258892021-04-23T14:04:32Z Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendations World Bank financial literacy financial consumer protection banking non-bank financial institutions insurance pensions securities regulation legal framework financial disclosure dispute resolution The Diagnostic Review of Consumer Protection and Financial Literacy in Zambia was conducted at the request of the Bank of Zambia (BoZ) and covered: i) banking; ii) non-bank financial institutions; iii) insurance; iv) pensions; and v) securities. The objectives of the Review were to compare the existing legal and regulatory framework, institutional arrangements, and market practices to good practices and provide recommendations to enhance financial consumer protection and financial literacy in Zambia. The Review consists of two Volumes. Volume I summarizes the key findings and recommendations and Volume II presents a detailed assessment of each of the covered sectors compared to the Good Practices. The key findings and recommendations presented in Volume I cover six areas: i) legal and regulatory framework; ii) institutional arrangements; iii) consumer disclosure; iv) business practices; v) dispute resolution mechanisms; and vi) financial education. 2017-01-23T19:55:47Z 2017-01-23T19:55:47Z 2012-10 Report http://documents.worldbank.org/curated/en/189281483674576175/Key-findings-and-recommendations http://hdl.handle.net/10986/25889 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Economic & Sector Work :: Other Financial Accountability Study Economic & Sector Work Africa Zambia
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English en_US
topic	financial literacy financial consumer protection banking non-bank financial institutions insurance pensions securities regulation legal framework financial disclosure dispute resolution
spellingShingle	financial literacy financial consumer protection banking non-bank financial institutions insurance pensions securities regulation legal framework financial disclosure dispute resolution World Bank Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendations
geographic_facet	Africa Zambia
description	The Diagnostic Review of Consumer Protection and Financial Literacy in Zambia was conducted at the request of the Bank of Zambia (BoZ) and covered: i) banking; ii) non-bank financial institutions; iii) insurance; iv) pensions; and v) securities. The objectives of the Review were to compare the existing legal and regulatory framework, institutional arrangements, and market practices to good practices and provide recommendations to enhance financial consumer protection and financial literacy in Zambia. The Review consists of two Volumes. Volume I summarizes the key findings and recommendations and Volume II presents a detailed assessment of each of the covered sectors compared to the Good Practices. The key findings and recommendations presented in Volume I cover six areas: i) legal and regulatory framework; ii) institutional arrangements; iii) consumer disclosure; iv) business practices; v) dispute resolution mechanisms; and vi) financial education.
format	Report
author	World Bank
author_facet	World Bank
author_sort	World Bank
title	Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendations
title_short	Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendations
title_full	Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendations
title_fullStr	Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendations
title_full_unstemmed	Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendations
title_sort	republic of zambia diagnostic review of consumer protection and financial literacy : volume 1. key findings and recommendations
publisher	World Bank, Washington, DC
publishDate	2017
url	http://documents.worldbank.org/curated/en/189281483674576175/Key-findings-and-recommendations http://hdl.handle.net/10986/25889
_version_	1764460459343216640

Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendations

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