Bosnia and Herzegovina : Diagnostic Review of Consumer Protection in the Microfinance Sector

This 2012 microcredit sector diagnostic review complements the 2011 review of the Banking sector and analyses the following five areas of consumer protection in microcredit: i) existing institutional arrangements, ii) consumer disclosure; iii) busi...

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Main Author:	World Bank
Format:	Report
Language:	English en_US
Published:	World Bank, Washington, DC 2017
Subjects:	financial consumer protection microfinance financial disclosure dispute resolution regulation legal framework
Online Access:	http://documents.worldbank.org/curated/en/494241482474579601/Bosnia-and-Herzegovina-Diagnostic-review-of-consumer-protection-in-the-microfinance-sector http://hdl.handle.net/10986/25893

id	okr-10986-25893
recordtype	oai_dc
spelling	okr-10986-258932021-04-23T14:04:32Z Bosnia and Herzegovina : Diagnostic Review of Consumer Protection in the Microfinance Sector World Bank financial consumer protection microfinance financial disclosure dispute resolution regulation legal framework This 2012 microcredit sector diagnostic review complements the 2011 review of the Banking sector and analyses the following five areas of consumer protection in microcredit: i) existing institutional arrangements, ii) consumer disclosure; iii) business practices; iv) dispute resolution mechanisms; v) and financial education programs. Bosnia and Herzegovina was the largest microfinance market in Europe and Central Asia until the 2008 global crisis prompted a rapid reversal. Authorities identified consumer protection in microfinance as high priority and introduced new regulatory provisions to stabilize the sector. This review analyzes the existing consumer protection framework and offers recommendations for further improvements. The Institutional Arrangements section covers the agencies responsible for implementing consumer protection, as well as industry and consumer associations. The section on Consumer Disclosure focuses on standard formats for price and product comparison, disclosure provisions, and basic rights of consumers. The Business Practices section covers unfair or abusive practices, standard consumer contract provisions, and industry Code of Conduct. The section on Dispute Resolution focuses on internal complaints mechanisms in financial institutions and out-of-court mechanisms. The section on Financial Education focuses on measures aimed at increasing consumer financial literacy and awareness. 2017-01-23T20:43:13Z 2017-01-23T20:43:13Z 2012-06 Report http://documents.worldbank.org/curated/en/494241482474579601/Bosnia-and-Herzegovina-Diagnostic-review-of-consumer-protection-in-the-microfinance-sector http://hdl.handle.net/10986/25893 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Economic & Sector Work :: Other Financial Accountability Study Economic & Sector Work Europe and Central Asia Bosnia and Herzegovina
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English en_US
topic	financial consumer protection microfinance financial disclosure dispute resolution regulation legal framework
spellingShingle	financial consumer protection microfinance financial disclosure dispute resolution regulation legal framework World Bank Bosnia and Herzegovina : Diagnostic Review of Consumer Protection in the Microfinance Sector
geographic_facet	Europe and Central Asia Bosnia and Herzegovina
description	This 2012 microcredit sector diagnostic review complements the 2011 review of the Banking sector and analyses the following five areas of consumer protection in microcredit: i) existing institutional arrangements, ii) consumer disclosure; iii) business practices; iv) dispute resolution mechanisms; v) and financial education programs. Bosnia and Herzegovina was the largest microfinance market in Europe and Central Asia until the 2008 global crisis prompted a rapid reversal. Authorities identified consumer protection in microfinance as high priority and introduced new regulatory provisions to stabilize the sector. This review analyzes the existing consumer protection framework and offers recommendations for further improvements. The Institutional Arrangements section covers the agencies responsible for implementing consumer protection, as well as industry and consumer associations. The section on Consumer Disclosure focuses on standard formats for price and product comparison, disclosure provisions, and basic rights of consumers. The Business Practices section covers unfair or abusive practices, standard consumer contract provisions, and industry Code of Conduct. The section on Dispute Resolution focuses on internal complaints mechanisms in financial institutions and out-of-court mechanisms. The section on Financial Education focuses on measures aimed at increasing consumer financial literacy and awareness.
format	Report
author	World Bank
author_facet	World Bank
author_sort	World Bank
title	Bosnia and Herzegovina : Diagnostic Review of Consumer Protection in the Microfinance Sector
title_short	Bosnia and Herzegovina : Diagnostic Review of Consumer Protection in the Microfinance Sector
title_full	Bosnia and Herzegovina : Diagnostic Review of Consumer Protection in the Microfinance Sector
title_fullStr	Bosnia and Herzegovina : Diagnostic Review of Consumer Protection in the Microfinance Sector
title_full_unstemmed	Bosnia and Herzegovina : Diagnostic Review of Consumer Protection in the Microfinance Sector
title_sort	bosnia and herzegovina : diagnostic review of consumer protection in the microfinance sector
publisher	World Bank, Washington, DC
publishDate	2017
url	http://documents.worldbank.org/curated/en/494241482474579601/Bosnia-and-Herzegovina-Diagnostic-review-of-consumer-protection-in-the-microfinance-sector http://hdl.handle.net/10986/25893
_version_	1764460352627539968

Bosnia and Herzegovina : Diagnostic Review of Consumer Protection in the Microfinance Sector

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