Alternative Delivery Channels and Technology : Handbook

The ambition to reach full global financial inclusion requires that we address the challenge of delivering appropriate and affordable financial services to an estimated 2.5 billion unbanked individuals globally. One response to this challenge has i...

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Main Author:	International Finance Corporation
Format:	Handbook
Language:	English en_US
Published:	World Bank, Washington, DC 2017
Subjects:	DIGITAL TECHNOLOGY FINANCE GROWTH POLICY microfinance financial literacy access to finance
Online Access:	http://documents.worldbank.org/curated/en/245031484745337107/Alternative-delivery-channels-and-technology-handbook http://hdl.handle.net/10986/25980

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recordtype	oai_dc
spelling	okr-10986-259802021-04-23T14:04:32Z Alternative Delivery Channels and Technology : Handbook International Finance Corporation DIGITAL TECHNOLOGY FINANCE GROWTH POLICY microfinance financial literacy access to finance The ambition to reach full global financial inclusion requires that we address the challenge of delivering appropriate and affordable financial services to an estimated 2.5 billion unbanked individuals globally. One response to this challenge has involved the design of products such as microloans, low balance savings accounts, micro-insurance, and mobile money transfer that are specifically tailored to meet the needs of the often excluded low-income mass market. Delivering these products and services on a large scale, however, cannot be achieved without accessible channels that lower the cost of service and increase reach. Alternative delivery channels (ADC), defined as those channels that expand the reach of services beyond the traditional bank branch channel, have emerged as a result of innovations in information and communication technology and a shift in consumer expectations. This handbook serves as a tool for Financial Services Providers (FSPs) to increase the technical understanding of ADC platforms and to provide practical guidance on how to approach an ADC technology project. The handbook is structured as follows: 1) Chapter one provides an overview of ADCs and the technologies that underpin them; 2) Chapter two offers guidelines to develop a channel strategy, taking into account the internal and external factors that impact strategy decisions; 3) Chapter three outlines the different components of a technology platform, aiming to provide guidance on how the channel strategy can be mapped to a specific technology platform; 4) Chapter four highlights the importance of identifying requirements and outlines the steps involved in selecting the right provider and solution; and 5) Chapter five introduces a best-practice implementation methodology and key considerations for a successful implementation. In addition, the chapter discusses how a channel should be monitored, maintained and scaled up after going live. 2017-01-31T21:23:57Z 2017-01-31T21:23:57Z 2014 Handbook http://documents.worldbank.org/curated/en/245031484745337107/Alternative-delivery-channels-and-technology-handbook http://hdl.handle.net/10986/25980 English en_US CC BY-NC-ND 3.0 IGO http://creativecommons.org/licenses/by-nc-nd/3.0/igo International Finance Corporation World Bank, Washington, DC Publications & Research Publications & Research :: Working Paper
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English en_US
topic	DIGITAL TECHNOLOGY FINANCE GROWTH POLICY microfinance financial literacy access to finance
spellingShingle	DIGITAL TECHNOLOGY FINANCE GROWTH POLICY microfinance financial literacy access to finance International Finance Corporation Alternative Delivery Channels and Technology : Handbook
description	The ambition to reach full global financial inclusion requires that we address the challenge of delivering appropriate and affordable financial services to an estimated 2.5 billion unbanked individuals globally. One response to this challenge has involved the design of products such as microloans, low balance savings accounts, micro-insurance, and mobile money transfer that are specifically tailored to meet the needs of the often excluded low-income mass market. Delivering these products and services on a large scale, however, cannot be achieved without accessible channels that lower the cost of service and increase reach. Alternative delivery channels (ADC), defined as those channels that expand the reach of services beyond the traditional bank branch channel, have emerged as a result of innovations in information and communication technology and a shift in consumer expectations. This handbook serves as a tool for Financial Services Providers (FSPs) to increase the technical understanding of ADC platforms and to provide practical guidance on how to approach an ADC technology project. The handbook is structured as follows: 1) Chapter one provides an overview of ADCs and the technologies that underpin them; 2) Chapter two offers guidelines to develop a channel strategy, taking into account the internal and external factors that impact strategy decisions; 3) Chapter three outlines the different components of a technology platform, aiming to provide guidance on how the channel strategy can be mapped to a specific technology platform; 4) Chapter four highlights the importance of identifying requirements and outlines the steps involved in selecting the right provider and solution; and 5) Chapter five introduces a best-practice implementation methodology and key considerations for a successful implementation. In addition, the chapter discusses how a channel should be monitored, maintained and scaled up after going live.
format	Handbook
author	International Finance Corporation
author_facet	International Finance Corporation
author_sort	International Finance Corporation
title	Alternative Delivery Channels and Technology : Handbook
title_short	Alternative Delivery Channels and Technology : Handbook
title_full	Alternative Delivery Channels and Technology : Handbook
title_fullStr	Alternative Delivery Channels and Technology : Handbook
title_full_unstemmed	Alternative Delivery Channels and Technology : Handbook
title_sort	alternative delivery channels and technology : handbook
publisher	World Bank, Washington, DC
publishDate	2017
url	http://documents.worldbank.org/curated/en/245031484745337107/Alternative-delivery-channels-and-technology-handbook http://hdl.handle.net/10986/25980
_version_	1764460642513715200

Alternative Delivery Channels and Technology : Handbook

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