Mainstreaming Citizen Feedback on Service Delivery using ICTs : Findings and Lessons from ICT-based Feedback Surveys on Water Supply and Sanitation Services in Indian Cities

Mainstreaming Citizen Feedback on Service Delivery using ICTs : Findings and Lessons from ICT-based Feedback Surveys on Water Supply and Sanitation Services in Indian Cities

The water and sanitation sector in Indian cities is characterized by weak accountability processes and lack of customer orientation. The institutional focus of service providers tends to be on creating new assets, rather than delivery of services a...

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Bibliographic Details
Main Authors: Bhatnagar, Vandana, Batra, Nidhi, Tiwari, Kanak
Format: Working Paper
Language:English
en_US
Published: World Bank, New Delhi 2017
Subjects:
service delivery
citizen satisfaction
water supply
water and sanitation
feedback
ICT
Online Access:http://documents.worldbank.org/curated/en/332611488814291748/Mainstreaming-citizen-feedback-on-service-delivery-using-ICTs-findings-and-lessons-from-ICT-based-feedback-surveys-on-water-supply-and-sanitation-services-in-Indian-cities
http://hdl.handle.net/10986/26270

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