The Last Mile to Quality Service Delivery in Jordan
A growing body of research suggests that the quantity and quality of structural inputs of education and healthcare services such as infrastructure, classroom and medical supplies, and even teacher and medical training are largely irrelevant if teachers and healthcare providers do not exert the requi...
| Main Authors: | , , , |
|---|---|
| Format: | Book |
| Language: | English en_US |
| Published: |
Washington, DC: World Bank
2017
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10986/26577 |
| id |
okr-10986-26577 |
|---|---|
| recordtype |
oai_dc |
| spelling |
okr-10986-265772021-04-23T14:04:36Z The Last Mile to Quality Service Delivery in Jordan Rabie, Tamer Samah Nikaein Towfighian, Samira Clark, Cari Camrnett, Melani ACCOUNTABILITY HEALTHCARE PROVIDER EFFORT HEALTH SYSTEM PERFORMANCE QUALITY OF CARE EDUCATION JORDAN SERVICE DELIVERY PERFORMANCE GOVERNANCE A growing body of research suggests that the quantity and quality of structural inputs of education and healthcare services such as infrastructure, classroom and medical supplies, and even teacher and medical training are largely irrelevant if teachers and healthcare providers do not exert the requisite effort to translate these inputs into effective teaching and medical service. To exert adquate effort, providers must feel they are accountable for the quality of service they provide. Yet a sense of accountability among providers does not necessarily occur naturally, often requiring mechanisms to monitor and incentivize provider effort. The literature on improving provider accountability has under-emphasized the role of monitoring practices by school principals and chief medical officers. This study begins to fill this gap by investigating the role of within-facility accountability mechanisms in the education and health sectors of Jordan. To do this, an analysis of existing and original data from these sectors was conducted in which the association of within-facility monitoring and provider effort was quantified. The results indicate that within-facility monitoring is underutilized in both sectors and is a consistent predictor of higher provider effort. 2017-05-11T20:59:17Z 2017-05-11T20:59:17Z 2017-05-11 Book 978-1-4648-1069-5 http://hdl.handle.net/10986/26577 English en_US Directions in DevelopmentâHuman Development; CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC: World Bank Publications & Research Publications & Research :: Publication Middle East and North Africa Jordan |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ACCOUNTABILITY HEALTHCARE PROVIDER EFFORT HEALTH SYSTEM PERFORMANCE QUALITY OF CARE EDUCATION JORDAN SERVICE DELIVERY PERFORMANCE GOVERNANCE |
| spellingShingle |
ACCOUNTABILITY HEALTHCARE PROVIDER EFFORT HEALTH SYSTEM PERFORMANCE QUALITY OF CARE EDUCATION JORDAN SERVICE DELIVERY PERFORMANCE GOVERNANCE Rabie, Tamer Samah Nikaein Towfighian, Samira Clark, Cari Camrnett, Melani The Last Mile to Quality Service Delivery in Jordan |
| geographic_facet |
Middle East and North Africa Jordan |
| relation |
Directions in DevelopmentâHuman Development; |
| description |
A growing body of research suggests that the quantity and quality of structural inputs of education and healthcare services such as infrastructure, classroom and medical supplies, and even teacher and medical training are largely irrelevant if teachers and healthcare providers do not exert the requisite effort to translate these inputs into effective teaching and medical service. To exert adquate effort, providers must feel they are accountable for the quality of service they provide. Yet a sense of accountability among providers does not necessarily occur naturally, often requiring mechanisms to monitor and incentivize provider effort. The literature on improving provider accountability has under-emphasized the role of monitoring practices by school principals and chief medical officers.
This study begins to fill this gap by investigating the role of within-facility accountability mechanisms in the education and health sectors of Jordan. To do this, an analysis of existing and original data from these sectors was conducted in which the association of within-facility monitoring and provider effort was quantified. The results indicate that within-facility monitoring is underutilized in both sectors and is a consistent predictor of higher provider effort. |
| format |
Book |
| author |
Rabie, Tamer Samah Nikaein Towfighian, Samira Clark, Cari Camrnett, Melani |
| author_facet |
Rabie, Tamer Samah Nikaein Towfighian, Samira Clark, Cari Camrnett, Melani |
| author_sort |
Rabie, Tamer Samah |
| title |
The Last Mile to Quality Service Delivery in Jordan |
| title_short |
The Last Mile to Quality Service Delivery in Jordan |
| title_full |
The Last Mile to Quality Service Delivery in Jordan |
| title_fullStr |
The Last Mile to Quality Service Delivery in Jordan |
| title_full_unstemmed |
The Last Mile to Quality Service Delivery in Jordan |
| title_sort |
last mile to quality service delivery in jordan |
| publisher |
Washington, DC: World Bank |
| publishDate |
2017 |
| url |
http://hdl.handle.net/10986/26577 |
| _version_ |
1764462298690224128 |