The Last Mile to Quality Service Delivery in Jordan

A growing body of research suggests that the quantity and quality of structural inputs of education and healthcare services such as infrastructure, classroom and medical supplies, and even teacher and medical training are largely irrelevant if teachers and healthcare providers do not exert the requi...

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Main Authors: Rabie, Tamer Samah, Nikaein Towfighian, Samira, Clark, Cari, Camrnett, Melani
Format: Book
Language:English
en_US
Published: Washington, DC: World Bank 2017
Subjects:
Online Access:http://hdl.handle.net/10986/26577
id okr-10986-26577
recordtype oai_dc
spelling okr-10986-265772021-04-23T14:04:36Z The Last Mile to Quality Service Delivery in Jordan Rabie, Tamer Samah Nikaein Towfighian, Samira Clark, Cari Camrnett, Melani ACCOUNTABILITY HEALTHCARE PROVIDER EFFORT HEALTH SYSTEM PERFORMANCE QUALITY OF CARE EDUCATION JORDAN SERVICE DELIVERY PERFORMANCE GOVERNANCE A growing body of research suggests that the quantity and quality of structural inputs of education and healthcare services such as infrastructure, classroom and medical supplies, and even teacher and medical training are largely irrelevant if teachers and healthcare providers do not exert the requisite effort to translate these inputs into effective teaching and medical service. To exert adquate effort, providers must feel they are accountable for the quality of service they provide. Yet a sense of accountability among providers does not necessarily occur naturally, often requiring mechanisms to monitor and incentivize provider effort. The literature on improving provider accountability has under-emphasized the role of monitoring practices by school principals and chief medical officers. This study begins to fill this gap by investigating the role of within-facility accountability mechanisms in the education and health sectors of Jordan. To do this, an analysis of existing and original data from these sectors was conducted in which the association of within-facility monitoring and provider effort was quantified. The results indicate that within-facility monitoring is underutilized in both sectors and is a consistent predictor of higher provider effort. 2017-05-11T20:59:17Z 2017-05-11T20:59:17Z 2017-05-11 Book 978-1-4648-1069-5 http://hdl.handle.net/10986/26577 English en_US Directions in Development—Human Development; CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC: World Bank Publications & Research Publications & Research :: Publication Middle East and North Africa Jordan
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language English
en_US
topic ACCOUNTABILITY
HEALTHCARE
PROVIDER EFFORT
HEALTH SYSTEM PERFORMANCE
QUALITY OF CARE
EDUCATION
JORDAN
SERVICE DELIVERY
PERFORMANCE
GOVERNANCE
spellingShingle ACCOUNTABILITY
HEALTHCARE
PROVIDER EFFORT
HEALTH SYSTEM PERFORMANCE
QUALITY OF CARE
EDUCATION
JORDAN
SERVICE DELIVERY
PERFORMANCE
GOVERNANCE
Rabie, Tamer Samah
Nikaein Towfighian, Samira
Clark, Cari
Camrnett, Melani
The Last Mile to Quality Service Delivery in Jordan
geographic_facet Middle East and North Africa
Jordan
relation Directions in Development—Human Development;
description A growing body of research suggests that the quantity and quality of structural inputs of education and healthcare services such as infrastructure, classroom and medical supplies, and even teacher and medical training are largely irrelevant if teachers and healthcare providers do not exert the requisite effort to translate these inputs into effective teaching and medical service. To exert adquate effort, providers must feel they are accountable for the quality of service they provide. Yet a sense of accountability among providers does not necessarily occur naturally, often requiring mechanisms to monitor and incentivize provider effort. The literature on improving provider accountability has under-emphasized the role of monitoring practices by school principals and chief medical officers. This study begins to fill this gap by investigating the role of within-facility accountability mechanisms in the education and health sectors of Jordan. To do this, an analysis of existing and original data from these sectors was conducted in which the association of within-facility monitoring and provider effort was quantified. The results indicate that within-facility monitoring is underutilized in both sectors and is a consistent predictor of higher provider effort.
format Book
author Rabie, Tamer Samah
Nikaein Towfighian, Samira
Clark, Cari
Camrnett, Melani
author_facet Rabie, Tamer Samah
Nikaein Towfighian, Samira
Clark, Cari
Camrnett, Melani
author_sort Rabie, Tamer Samah
title The Last Mile to Quality Service Delivery in Jordan
title_short The Last Mile to Quality Service Delivery in Jordan
title_full The Last Mile to Quality Service Delivery in Jordan
title_fullStr The Last Mile to Quality Service Delivery in Jordan
title_full_unstemmed The Last Mile to Quality Service Delivery in Jordan
title_sort last mile to quality service delivery in jordan
publisher Washington, DC: World Bank
publishDate 2017
url http://hdl.handle.net/10986/26577
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