APA (7th ed.) Citation

Pfeil, H., Schott, B., & Agarwal, S. (2017). Recent Developments and Key Considerations Impacting the Operations of One-Stop Shops for Citizens: A Summary of Major Trends and a Design Guide for Citizen Service Centers. World Bank, Washington, DC.

Chicago Style (17th ed.) Citation

Pfeil, Helene, Berenike Schott, and Sanjay Agarwal. Recent Developments and Key Considerations Impacting the Operations of One-Stop Shops for Citizens: A Summary of Major Trends and a Design Guide for Citizen Service Centers. World Bank, Washington, DC, 2017.

MLA (8th ed.) Citation

Pfeil, Helene, et al. Recent Developments and Key Considerations Impacting the Operations of One-Stop Shops for Citizens: A Summary of Major Trends and a Design Guide for Citizen Service Centers. World Bank, Washington, DC, 2017.