Action Plan for Strengthening Financial Services Consumer Protection in Azerbaijan
This Action Plan is based on the World Bank’s Technical Note on Consumer Protection and Financial Literacy in Azerbaijan published in June 2009. The Action Plan focuses on the Legal and Regulatory Issues of the Technical Note’s Key Findings and Rec...
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| Format: | Report |
| Language: | English en_US |
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World Bank, Washington, DC
2017
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| Online Access: | http://documents.worldbank.org/curated/en/727731468261335931/Action-Plan-for-Strengthening-Financial-Services-Consumer-Protection-in-Azerbaijan http://hdl.handle.net/10986/27715 |
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okr-10986-27715 |
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| recordtype |
oai_dc |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ACTION PLAN ADMINISTRATIVE COSTS ADVERTISEMENTS ADVERTISING ARBITRAGE AWARENESS CAMPAIGN BANK ACCOUNTS BANK CREDIT BANKING INDUSTRY BANKING SECTOR BANKS BEST PRACTICE BREACH OF TRUST BROCHURE BROKERS BUSINESS DECISION BUSINESS PRACTICE BUSINESS PRACTICES CALCULATIONS CAPABILITIES CAPABILITY CAPACITY BUILDING CAPITAL MARKETS CAR INSURANCE CENTRAL BANK CIVIL CODE CODE OF CONDUCT CODES OF CONDUCT COLLATERAL COMMUNICATION STRATEGY CONFLICTS OF INTEREST CONSUMER COMPLAINTS CONSUMER CREDIT CONSUMER GOODS CONSUMER GROUPS CONSUMER ORGANIZATIONS CONSUMER PROTECTION CONSUMER PROTECTION REGULATION CONSUMER RIGHTS CONSUMERS CONSUMERS ASSOCIATIONS CREDIT BUREAU CREDIT BUREAUS CREDIT CONTRACT CREDIT HISTORY CREDIT INSTITUTIONS CREDIT MARKETS CREDIT PRODUCTS CREDIT PROVIDER CREDIT PROVIDERS CREDIT REPORTING CREDIT REPORTING SYSTEM CREDIT UNION CREDIT UNIONS DEPOSITS DISCLOSURE OF INFORMATION DISPUTE RESOLUTION EDUCATIONAL MATERIAL FINANCES FINANCIAL CONSUMER FINANCIAL INDUSTRY FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL INTERMEDIARIES FINANCIAL ISSUES FINANCIAL LITERACY FINANCIAL MARKET FINANCIAL MARKETS FINANCIAL NEEDS FINANCIAL PRODUCT FINANCIAL PRODUCTS FINANCIAL SECTOR FINANCIAL SECTORS FINANCIAL SERVICES FINANCIAL SERVICES AUTHORITY FRAUD FRAUDS FULL DISCLOSURE GENERAL PUBLIC IMAGE INFORMATION DISCLOSURE INFORMATION POLICY INFORMED DECISION INFORMED DECISIONS INSPECTIONS INSTITUTIONAL FRAMEWORK INSURANCE INSURANCE ACTIVITY INSURANCE COMPANIES INSURANCE COMPANY INSURERS INTEREST RATES INTERNATIONAL BEST PRACTICE INVESTMENT PRODUCTS ISSUANCE ISSUANCE OF CREDIT JURISDICTIONS LAWS LEGAL ENVIRONMENT LEGAL PROVISIONS LEGISLATION LEVEL OF EDUCATION LEVEL PLAYING FIELD LICENSE LICENSES LIFE INSURANCE LIFE INSURANCE PRODUCTS LIMITED ACCESS LOAN MARKET COMPETITION MARKET PARTICIPANTS MARKET REGULATOR MARKET STABILITY MICROFINANCE MICROFINANCE INSTITUTIONS MONEY MARKET MONEY MARKET MUTUAL FUNDS MORTGAGE MORTGAGE LOANS MORTGAGES MUTUAL FUNDS NATIONAL BANK OUTSOURCING PENALTIES POINT OF SALE POLITICAL STABILITY PRIVATE CREDIT PRIVATE CREDIT BUREAU PRIVATE CREDIT BUREAUS PRUDENTIAL SUPERVISION PUBLIC AWARENESS REGULATORS REGULATORY REGIME REGULATORY REGIMES RESERVES RESULT RESULTS SALE SALES SAVINGS SAVINGS ACCOUNTS SECURITIES SECURITIES LAW SELF-REGULATION SENIOR SHARE CAPITAL STAKEHOLDERS STANDARD CONTRACT SUPERVISORY AGENCIES SUPERVISORY AGENCY SUPERVISORY AUTHORITIES SUPERVISORY AUTHORITY TOOLS FOR CONSUMER TRACK RECORD TRANSACTION UNFAIR COMPETITION UNFAIR PRACTICES USES VALUABLE VERIFICATION WEB |
| spellingShingle |
ACTION PLAN ADMINISTRATIVE COSTS ADVERTISEMENTS ADVERTISING ARBITRAGE AWARENESS CAMPAIGN BANK ACCOUNTS BANK CREDIT BANKING INDUSTRY BANKING SECTOR BANKS BEST PRACTICE BREACH OF TRUST BROCHURE BROKERS BUSINESS DECISION BUSINESS PRACTICE BUSINESS PRACTICES CALCULATIONS CAPABILITIES CAPABILITY CAPACITY BUILDING CAPITAL MARKETS CAR INSURANCE CENTRAL BANK CIVIL CODE CODE OF CONDUCT CODES OF CONDUCT COLLATERAL COMMUNICATION STRATEGY CONFLICTS OF INTEREST CONSUMER COMPLAINTS CONSUMER CREDIT CONSUMER GOODS CONSUMER GROUPS CONSUMER ORGANIZATIONS CONSUMER PROTECTION CONSUMER PROTECTION REGULATION CONSUMER RIGHTS CONSUMERS CONSUMERS ASSOCIATIONS CREDIT BUREAU CREDIT BUREAUS CREDIT CONTRACT CREDIT HISTORY CREDIT INSTITUTIONS CREDIT MARKETS CREDIT PRODUCTS CREDIT PROVIDER CREDIT PROVIDERS CREDIT REPORTING CREDIT REPORTING SYSTEM CREDIT UNION CREDIT UNIONS DEPOSITS DISCLOSURE OF INFORMATION DISPUTE RESOLUTION EDUCATIONAL MATERIAL FINANCES FINANCIAL CONSUMER FINANCIAL INDUSTRY FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL INTERMEDIARIES FINANCIAL ISSUES FINANCIAL LITERACY FINANCIAL MARKET FINANCIAL MARKETS FINANCIAL NEEDS FINANCIAL PRODUCT FINANCIAL PRODUCTS FINANCIAL SECTOR FINANCIAL SECTORS FINANCIAL SERVICES FINANCIAL SERVICES AUTHORITY FRAUD FRAUDS FULL DISCLOSURE GENERAL PUBLIC IMAGE INFORMATION DISCLOSURE INFORMATION POLICY INFORMED DECISION INFORMED DECISIONS INSPECTIONS INSTITUTIONAL FRAMEWORK INSURANCE INSURANCE ACTIVITY INSURANCE COMPANIES INSURANCE COMPANY INSURERS INTEREST RATES INTERNATIONAL BEST PRACTICE INVESTMENT PRODUCTS ISSUANCE ISSUANCE OF CREDIT JURISDICTIONS LAWS LEGAL ENVIRONMENT LEGAL PROVISIONS LEGISLATION LEVEL OF EDUCATION LEVEL PLAYING FIELD LICENSE LICENSES LIFE INSURANCE LIFE INSURANCE PRODUCTS LIMITED ACCESS LOAN MARKET COMPETITION MARKET PARTICIPANTS MARKET REGULATOR MARKET STABILITY MICROFINANCE MICROFINANCE INSTITUTIONS MONEY MARKET MONEY MARKET MUTUAL FUNDS MORTGAGE MORTGAGE LOANS MORTGAGES MUTUAL FUNDS NATIONAL BANK OUTSOURCING PENALTIES POINT OF SALE POLITICAL STABILITY PRIVATE CREDIT PRIVATE CREDIT BUREAU PRIVATE CREDIT BUREAUS PRUDENTIAL SUPERVISION PUBLIC AWARENESS REGULATORS REGULATORY REGIME REGULATORY REGIMES RESERVES RESULT RESULTS SALE SALES SAVINGS SAVINGS ACCOUNTS SECURITIES SECURITIES LAW SELF-REGULATION SENIOR SHARE CAPITAL STAKEHOLDERS STANDARD CONTRACT SUPERVISORY AGENCIES SUPERVISORY AGENCY SUPERVISORY AUTHORITIES SUPERVISORY AUTHORITY TOOLS FOR CONSUMER TRACK RECORD TRANSACTION UNFAIR COMPETITION UNFAIR PRACTICES USES VALUABLE VERIFICATION WEB Prouza, Tomáš Mundy, Shaun Izaguirre, Juan C. Action Plan for Strengthening Financial Services Consumer Protection in Azerbaijan |
| geographic_facet |
Europe and Central Asia Azerbaijan |
| description |
This Action Plan is based on the World
Bank’s Technical Note on Consumer Protection and Financial
Literacy in Azerbaijan published in June 2009. The Action
Plan focuses on the Legal and Regulatory Issues of the
Technical Note’s Key Findings and Recommendations, proposing
specific actions for Azerbaijani authorities, financial
institutions and consumer organizations so that consumer
protection is strengthened and made more effective and
efficient. The Action Plan should be the base upon which
specific legal changes should be drafted and against which
their implementation should be evaluated. Beside the
Technical Note itself, the Action Plan draws on best
international practices and experiences of regulators and
supervisors that have tried to introduce improved consumer
protection in their countries. It should also be noted that
a well-balanced consumer protection regime serves also the
interest of financial institutions as it provides them with
better informed clients and also makes sure that clients
understand their obligations under the contracts they
signed. The Action Plan is divided into five parts that
cover the key areas based on the recommendations of the
Technical Note: (a) Legal Mandate, (b) Effective Supervision
and Regulation, (c) Disclosure of Information, (d) Business
Practices, and (e) Dispute Resolution. |
| format |
Report |
| author |
Prouza, Tomáš Mundy, Shaun Izaguirre, Juan C. |
| author_facet |
Prouza, Tomáš Mundy, Shaun Izaguirre, Juan C. |
| author_sort |
Prouza, Tomáš |
| title |
Action Plan for Strengthening Financial Services Consumer Protection in Azerbaijan |
| title_short |
Action Plan for Strengthening Financial Services Consumer Protection in Azerbaijan |
| title_full |
Action Plan for Strengthening Financial Services Consumer Protection in Azerbaijan |
| title_fullStr |
Action Plan for Strengthening Financial Services Consumer Protection in Azerbaijan |
| title_full_unstemmed |
Action Plan for Strengthening Financial Services Consumer Protection in Azerbaijan |
| title_sort |
action plan for strengthening financial services consumer protection in azerbaijan |
| publisher |
World Bank, Washington, DC |
| publishDate |
2017 |
| url |
http://documents.worldbank.org/curated/en/727731468261335931/Action-Plan-for-Strengthening-Financial-Services-Consumer-Protection-in-Azerbaijan http://hdl.handle.net/10986/27715 |
| _version_ |
1764464595723878400 |
| spelling |
okr-10986-277152021-04-23T14:04:43Z Action Plan for Strengthening Financial Services Consumer Protection in Azerbaijan Prouza, Tomáš Mundy, Shaun Izaguirre, Juan C. ACTION PLAN ADMINISTRATIVE COSTS ADVERTISEMENTS ADVERTISING ARBITRAGE AWARENESS CAMPAIGN BANK ACCOUNTS BANK CREDIT BANKING INDUSTRY BANKING SECTOR BANKS BEST PRACTICE BREACH OF TRUST BROCHURE BROKERS BUSINESS DECISION BUSINESS PRACTICE BUSINESS PRACTICES CALCULATIONS CAPABILITIES CAPABILITY CAPACITY BUILDING CAPITAL MARKETS CAR INSURANCE CENTRAL BANK CIVIL CODE CODE OF CONDUCT CODES OF CONDUCT COLLATERAL COMMUNICATION STRATEGY CONFLICTS OF INTEREST CONSUMER COMPLAINTS CONSUMER CREDIT CONSUMER GOODS CONSUMER GROUPS CONSUMER ORGANIZATIONS CONSUMER PROTECTION CONSUMER PROTECTION REGULATION CONSUMER RIGHTS CONSUMERS CONSUMERS ASSOCIATIONS CREDIT BUREAU CREDIT BUREAUS CREDIT CONTRACT CREDIT HISTORY CREDIT INSTITUTIONS CREDIT MARKETS CREDIT PRODUCTS CREDIT PROVIDER CREDIT PROVIDERS CREDIT REPORTING CREDIT REPORTING SYSTEM CREDIT UNION CREDIT UNIONS DEPOSITS DISCLOSURE OF INFORMATION DISPUTE RESOLUTION EDUCATIONAL MATERIAL FINANCES FINANCIAL CONSUMER FINANCIAL INDUSTRY FINANCIAL INSTITUTION FINANCIAL INSTITUTIONS FINANCIAL INTERMEDIARIES FINANCIAL ISSUES FINANCIAL LITERACY FINANCIAL MARKET FINANCIAL MARKETS FINANCIAL NEEDS FINANCIAL PRODUCT FINANCIAL PRODUCTS FINANCIAL SECTOR FINANCIAL SECTORS FINANCIAL SERVICES FINANCIAL SERVICES AUTHORITY FRAUD FRAUDS FULL DISCLOSURE GENERAL PUBLIC IMAGE INFORMATION DISCLOSURE INFORMATION POLICY INFORMED DECISION INFORMED DECISIONS INSPECTIONS INSTITUTIONAL FRAMEWORK INSURANCE INSURANCE ACTIVITY INSURANCE COMPANIES INSURANCE COMPANY INSURERS INTEREST RATES INTERNATIONAL BEST PRACTICE INVESTMENT PRODUCTS ISSUANCE ISSUANCE OF CREDIT JURISDICTIONS LAWS LEGAL ENVIRONMENT LEGAL PROVISIONS LEGISLATION LEVEL OF EDUCATION LEVEL PLAYING FIELD LICENSE LICENSES LIFE INSURANCE LIFE INSURANCE PRODUCTS LIMITED ACCESS LOAN MARKET COMPETITION MARKET PARTICIPANTS MARKET REGULATOR MARKET STABILITY MICROFINANCE MICROFINANCE INSTITUTIONS MONEY MARKET MONEY MARKET MUTUAL FUNDS MORTGAGE MORTGAGE LOANS MORTGAGES MUTUAL FUNDS NATIONAL BANK OUTSOURCING PENALTIES POINT OF SALE POLITICAL STABILITY PRIVATE CREDIT PRIVATE CREDIT BUREAU PRIVATE CREDIT BUREAUS PRUDENTIAL SUPERVISION PUBLIC AWARENESS REGULATORS REGULATORY REGIME REGULATORY REGIMES RESERVES RESULT RESULTS SALE SALES SAVINGS SAVINGS ACCOUNTS SECURITIES SECURITIES LAW SELF-REGULATION SENIOR SHARE CAPITAL STAKEHOLDERS STANDARD CONTRACT SUPERVISORY AGENCIES SUPERVISORY AGENCY SUPERVISORY AUTHORITIES SUPERVISORY AUTHORITY TOOLS FOR CONSUMER TRACK RECORD TRANSACTION UNFAIR COMPETITION UNFAIR PRACTICES USES VALUABLE VERIFICATION WEB This Action Plan is based on the World Bank’s Technical Note on Consumer Protection and Financial Literacy in Azerbaijan published in June 2009. The Action Plan focuses on the Legal and Regulatory Issues of the Technical Note’s Key Findings and Recommendations, proposing specific actions for Azerbaijani authorities, financial institutions and consumer organizations so that consumer protection is strengthened and made more effective and efficient. The Action Plan should be the base upon which specific legal changes should be drafted and against which their implementation should be evaluated. Beside the Technical Note itself, the Action Plan draws on best international practices and experiences of regulators and supervisors that have tried to introduce improved consumer protection in their countries. It should also be noted that a well-balanced consumer protection regime serves also the interest of financial institutions as it provides them with better informed clients and also makes sure that clients understand their obligations under the contracts they signed. The Action Plan is divided into five parts that cover the key areas based on the recommendations of the Technical Note: (a) Legal Mandate, (b) Effective Supervision and Regulation, (c) Disclosure of Information, (d) Business Practices, and (e) Dispute Resolution. 2017-08-10T20:06:36Z 2017-08-10T20:06:36Z 2009-12 Report http://documents.worldbank.org/curated/en/727731468261335931/Action-Plan-for-Strengthening-Financial-Services-Consumer-Protection-in-Azerbaijan http://hdl.handle.net/10986/27715 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Economic & Sector Work :: Other Financial Accountability Study Economic & Sector Work Europe and Central Asia Azerbaijan |