Water and Sewerage Services in Karachi : Citizen Report Card—Sustainable Service Delivery Improvements
This report discusses the key findings and recommendations emerging from a pilot Citizen Report Card (CRC) on water, sanitation, and sewerage services in Karachi. This initiative comes, on one hand, in the wake of deteriorating services, weakened c...
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2017
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| Online Access: | http://documents.worldbank.org/curated/en/436261468286530609/Water-and-sewerage-services-in-Karachi-citizen-report-card-sustainable-service-delivery-improvements http://hdl.handle.net/10986/27926 |
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okr-10986-279262021-04-23T14:04:44Z Water and Sewerage Services in Karachi : Citizen Report Card—Sustainable Service Delivery Improvements World Bank ACCESS TO SEWERAGE ACCESS TO WATER ACCOUNTABILITY STRUCTURES ACCOUNTABLE WATER AVAILABILITY OF WATER AVAILABLE WATER BOREHOLES CANALS CHANNELS CHARGES FOR WATER CITIZEN ACTION CITIZEN PARTICIPATION CIVIL SOCIETY CIVIL SOCIETY ORGANIZATIONS CIVIL SOCIETY PARTICIPATION CLEAN WATER COLLECTION OF WATER COMMUNITY PARTICIPATION COMPETITIVE BIDDING COMPETITIVE BIDDING PROCESS CONSERVATION COST OF WATER COST RECOVERY CUSTOMER RELATIONS DECISION MAKERS DECISION MAKING DECISION MAKING PROCESS DISTRIBUTION OF WATER DOMESTIC USE DOMESTIC WATER DRAIN DRAINS DRINKING WATER GAUGING HOUSEHOLDS ILLEGAL CONNECTION INVESTMENT PLANNING LACK OF WATER LAND USE LEAST COST LEGAL CONNECTIONS LOCAL COUNCILS MAINTENANCE COSTS MUNICIPAL SERVICES PIPELINES PONDS POPULATION GROWTH PROGRAMS PROVIDING WATER SUPPLY PROVINCIAL GOVERNMENT PROVISION OF WATER PUBLIC SECTOR UTILITY PUBLIC TAPS PUBLIC TOILET PUBLIC TOILETS PUBLIC UTILITIES PUBLIC WATER PUBLIC WATER SOURCES PUMPS QUALITY OF WATER REGULARITY OF WATER SUPPLY REGULATORY FRAMEWORK RESIDENTIAL PREMISES RESPONSIBILITY FOR WATER REVENUE GENERATION RIVERS SANITATION SANITATION PROGRAM SANITATION SECTOR SANITATION SERVICE SANITATION SERVICE DELIVERY SANITATION SERVICES SCARCITY OF WATER SERVICE IMPROVEMENT SERVICE IMPROVEMENTS SERVICE PROVIDER SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SEWERAGE SEWERAGE CONNECTIONS SEWERAGE SERVICES SEWERAGE SYSTEM SOURCES OF WATER SUPPLY OF WATER SUSTAINABLE SERVICE DELIVERY TARIFF SETTING TARIFF STRUCTURE TOWN TOWNS TRANSPARENCY TYPE OF CONNECTION URBAN UTILITIES URBANIZATION USAGE OF WATER USERS OF WATER UTILITIES UTILITY MANAGERS UTILITY STAFF VALUABLE INFORMATION WASHING WASTE DISPOSAL WASTE WATER WATER AVAILABILITY WATER BILLS WATER BOARD WATER CONSUMPTION WATER DISTRIBUTION WATER MAINS WATER MANAGEMENT WATER PARTNERSHIP WATER PIPES WATER QUALITY WATER RESOURCE WATER SCARCITY WATER SECTOR WATER SERVICES WATER SHORTAGES WATER SOURCE WATER SOURCES WATER SUPPLY SYSTEM WATER TANKERS WATER USERS WATER UTILITIES WATER UTILITY WELLS This report discusses the key findings and recommendations emerging from a pilot Citizen Report Card (CRC) on water, sanitation, and sewerage services in Karachi. This initiative comes, on one hand, in the wake of deteriorating services, weakened community interfaces and accountability structures, poor revenue generation and dysfunctional governance structures and, on the other, an emergent consensus to bring in far-reaching institutional reforms that should move beyond financial and technical imperatives. The CRC, pioneered by the Public Affairs Center (PAC), Bengaluru, is a simple but powerful tool to provide public agencies with systematic feedback from users of public services. CRC gains such feedback through sample surveys on aspects of service quality that users know best, and enable public agencies to identify strengths and weaknesses in their work. A CRC on public services is not just one more opinion poll; it reflects the actual experiences of people with a wide range of public services. The survey on which a report card is based covers only those individuals who have had experiences in the use of specific services, and interactions with the relevant public agencies. 2017-08-17T19:22:08Z 2017-08-17T19:22:08Z 2010-12 Working Paper http://documents.worldbank.org/curated/en/436261468286530609/Water-and-sewerage-services-in-Karachi-citizen-report-card-sustainable-service-delivery-improvements http://hdl.handle.net/10986/27926 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC Publications & Research Publications & Research :: Working Paper South Asia Pakistan |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ACCESS TO SEWERAGE ACCESS TO WATER ACCOUNTABILITY STRUCTURES ACCOUNTABLE WATER AVAILABILITY OF WATER AVAILABLE WATER BOREHOLES CANALS CHANNELS CHARGES FOR WATER CITIZEN ACTION CITIZEN PARTICIPATION CIVIL SOCIETY CIVIL SOCIETY ORGANIZATIONS CIVIL SOCIETY PARTICIPATION CLEAN WATER COLLECTION OF WATER COMMUNITY PARTICIPATION COMPETITIVE BIDDING COMPETITIVE BIDDING PROCESS CONSERVATION COST OF WATER COST RECOVERY CUSTOMER RELATIONS DECISION MAKERS DECISION MAKING DECISION MAKING PROCESS DISTRIBUTION OF WATER DOMESTIC USE DOMESTIC WATER DRAIN DRAINS DRINKING WATER GAUGING HOUSEHOLDS ILLEGAL CONNECTION INVESTMENT PLANNING LACK OF WATER LAND USE LEAST COST LEGAL CONNECTIONS LOCAL COUNCILS MAINTENANCE COSTS MUNICIPAL SERVICES PIPELINES PONDS POPULATION GROWTH PROGRAMS PROVIDING WATER SUPPLY PROVINCIAL GOVERNMENT PROVISION OF WATER PUBLIC SECTOR UTILITY PUBLIC TAPS PUBLIC TOILET PUBLIC TOILETS PUBLIC UTILITIES PUBLIC WATER PUBLIC WATER SOURCES PUMPS QUALITY OF WATER REGULARITY OF WATER SUPPLY REGULATORY FRAMEWORK RESIDENTIAL PREMISES RESPONSIBILITY FOR WATER REVENUE GENERATION RIVERS SANITATION SANITATION PROGRAM SANITATION SECTOR SANITATION SERVICE SANITATION SERVICE DELIVERY SANITATION SERVICES SCARCITY OF WATER SERVICE IMPROVEMENT SERVICE IMPROVEMENTS SERVICE PROVIDER SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SEWERAGE SEWERAGE CONNECTIONS SEWERAGE SERVICES SEWERAGE SYSTEM SOURCES OF WATER SUPPLY OF WATER SUSTAINABLE SERVICE DELIVERY TARIFF SETTING TARIFF STRUCTURE TOWN TOWNS TRANSPARENCY TYPE OF CONNECTION URBAN UTILITIES URBANIZATION USAGE OF WATER USERS OF WATER UTILITIES UTILITY MANAGERS UTILITY STAFF VALUABLE INFORMATION WASHING WASTE DISPOSAL WASTE WATER WATER AVAILABILITY WATER BILLS WATER BOARD WATER CONSUMPTION WATER DISTRIBUTION WATER MAINS WATER MANAGEMENT WATER PARTNERSHIP WATER PIPES WATER QUALITY WATER RESOURCE WATER SCARCITY WATER SECTOR WATER SERVICES WATER SHORTAGES WATER SOURCE WATER SOURCES WATER SUPPLY SYSTEM WATER TANKERS WATER USERS WATER UTILITIES WATER UTILITY WELLS |
| spellingShingle |
ACCESS TO SEWERAGE ACCESS TO WATER ACCOUNTABILITY STRUCTURES ACCOUNTABLE WATER AVAILABILITY OF WATER AVAILABLE WATER BOREHOLES CANALS CHANNELS CHARGES FOR WATER CITIZEN ACTION CITIZEN PARTICIPATION CIVIL SOCIETY CIVIL SOCIETY ORGANIZATIONS CIVIL SOCIETY PARTICIPATION CLEAN WATER COLLECTION OF WATER COMMUNITY PARTICIPATION COMPETITIVE BIDDING COMPETITIVE BIDDING PROCESS CONSERVATION COST OF WATER COST RECOVERY CUSTOMER RELATIONS DECISION MAKERS DECISION MAKING DECISION MAKING PROCESS DISTRIBUTION OF WATER DOMESTIC USE DOMESTIC WATER DRAIN DRAINS DRINKING WATER GAUGING HOUSEHOLDS ILLEGAL CONNECTION INVESTMENT PLANNING LACK OF WATER LAND USE LEAST COST LEGAL CONNECTIONS LOCAL COUNCILS MAINTENANCE COSTS MUNICIPAL SERVICES PIPELINES PONDS POPULATION GROWTH PROGRAMS PROVIDING WATER SUPPLY PROVINCIAL GOVERNMENT PROVISION OF WATER PUBLIC SECTOR UTILITY PUBLIC TAPS PUBLIC TOILET PUBLIC TOILETS PUBLIC UTILITIES PUBLIC WATER PUBLIC WATER SOURCES PUMPS QUALITY OF WATER REGULARITY OF WATER SUPPLY REGULATORY FRAMEWORK RESIDENTIAL PREMISES RESPONSIBILITY FOR WATER REVENUE GENERATION RIVERS SANITATION SANITATION PROGRAM SANITATION SECTOR SANITATION SERVICE SANITATION SERVICE DELIVERY SANITATION SERVICES SCARCITY OF WATER SERVICE IMPROVEMENT SERVICE IMPROVEMENTS SERVICE PROVIDER SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SEWERAGE SEWERAGE CONNECTIONS SEWERAGE SERVICES SEWERAGE SYSTEM SOURCES OF WATER SUPPLY OF WATER SUSTAINABLE SERVICE DELIVERY TARIFF SETTING TARIFF STRUCTURE TOWN TOWNS TRANSPARENCY TYPE OF CONNECTION URBAN UTILITIES URBANIZATION USAGE OF WATER USERS OF WATER UTILITIES UTILITY MANAGERS UTILITY STAFF VALUABLE INFORMATION WASHING WASTE DISPOSAL WASTE WATER WATER AVAILABILITY WATER BILLS WATER BOARD WATER CONSUMPTION WATER DISTRIBUTION WATER MAINS WATER MANAGEMENT WATER PARTNERSHIP WATER PIPES WATER QUALITY WATER RESOURCE WATER SCARCITY WATER SECTOR WATER SERVICES WATER SHORTAGES WATER SOURCE WATER SOURCES WATER SUPPLY SYSTEM WATER TANKERS WATER USERS WATER UTILITIES WATER UTILITY WELLS World Bank Water and Sewerage Services in Karachi : Citizen Report Card—Sustainable Service Delivery Improvements |
| geographic_facet |
South Asia Pakistan |
| description |
This report discusses the key findings
and recommendations emerging from a pilot Citizen Report
Card (CRC) on water, sanitation, and sewerage services in
Karachi. This initiative comes, on one hand, in the wake of
deteriorating services, weakened community interfaces and
accountability structures, poor revenue generation and
dysfunctional governance structures and, on the other, an
emergent consensus to bring in far-reaching institutional
reforms that should move beyond financial and technical
imperatives. The CRC, pioneered by the Public Affairs Center
(PAC), Bengaluru, is a simple but powerful tool to provide
public agencies with systematic feedback from users of
public services. CRC gains such feedback through sample
surveys on aspects of service quality that users know best,
and enable public agencies to identify strengths and
weaknesses in their work. A CRC on public services is not
just one more opinion poll; it reflects the actual
experiences of people with a wide range of public services.
The survey on which a report card is based covers only those
individuals who have had experiences in the use of specific
services, and interactions with the relevant public agencies. |
| format |
Working Paper |
| author |
World Bank |
| author_facet |
World Bank |
| author_sort |
World Bank |
| title |
Water and Sewerage Services in Karachi : Citizen Report Card—Sustainable Service Delivery Improvements |
| title_short |
Water and Sewerage Services in Karachi : Citizen Report Card—Sustainable Service Delivery Improvements |
| title_full |
Water and Sewerage Services in Karachi : Citizen Report Card—Sustainable Service Delivery Improvements |
| title_fullStr |
Water and Sewerage Services in Karachi : Citizen Report Card—Sustainable Service Delivery Improvements |
| title_full_unstemmed |
Water and Sewerage Services in Karachi : Citizen Report Card—Sustainable Service Delivery Improvements |
| title_sort |
water and sewerage services in karachi : citizen report card—sustainable service delivery improvements |
| publisher |
Washington, DC |
| publishDate |
2017 |
| url |
http://documents.worldbank.org/curated/en/436261468286530609/Water-and-sewerage-services-in-Karachi-citizen-report-card-sustainable-service-delivery-improvements http://hdl.handle.net/10986/27926 |
| _version_ |
1764465381765808128 |