Congo Call Center : Business Amid Fragility

In fragile settings the challenges of building a business are increased by a legacy of conflict, instability, and loss. Institutions struggle to provide basic services, let alone the complex reforms and public goods necessary for an enabling busine...

Full description

Bibliographic Details
Main Author:	Pace, Jordan
Format:	Brief
Language:	English
Published:	International Finance Corporation, Washington, DC 2018
Subjects:	FRAGILE STATES CONFLICT BUSINESS ENVIRONMENT CALL CENTERS SERVICE DELIVERY TECHNOLOGY ADOPTION INFORMATION AND COMMUNICATION TECHNOLOGY ICT EMPLOYMENT LABOR SKILLS ACCESS TO FINANCE FEMALE ENTREPRENEURS SERVICES SECTOR
Online Access:	http://documents.worldbank.org/curated/en/796081477472201690/Congo-call-center-business-amid-fragility http://hdl.handle.net/10986/30342

id	okr-10986-30342
recordtype	oai_dc
spelling	okr-10986-303422021-05-25T10:54:41Z Congo Call Center : Business Amid Fragility Pace, Jordan FRAGILE STATES CONFLICT BUSINESS ENVIRONMENT CALL CENTERS SERVICE DELIVERY TECHNOLOGY ADOPTION INFORMATION AND COMMUNICATION TECHNOLOGY ICT EMPLOYMENT LABOR SKILLS ACCESS TO FINANCE FEMALE ENTREPRENEURS SERVICES SECTOR In fragile settings the challenges of building a business are increased by a legacy of conflict, instability, and loss. Institutions struggle to provide basic services, let alone the complex reforms and public goods necessary for an enabling business environment. Despite these substantial obstacles, it is possible to create a sophisticated business in even the most challenging settings. The Congo Call Center is one such example, a formal services firm reliant on costly, imported technology that has grown and prospered in the Democratic Republic of Congo. The success of Congo Call Center demonstrates that skilled and committed entrepreneurs can succeed in even the most difficult environments. The challenge of these settings is in combining the necessary qualities and support with an ingenuity to find tailored solutions to local issues. In this way an unlikely story, a formal, technology-oriented services firm in the DRC, can become a reality. 2018-09-05T18:48:57Z 2018-09-05T18:48:57Z 2016-09 Brief http://documents.worldbank.org/curated/en/796081477472201690/Congo-call-center-business-amid-fragility http://hdl.handle.net/10986/30342 English EMCompass,no. 16; CC BY-NC-ND 3.0 IGO http://creativecommons.org/licenses/by-nc-nd/3.0/igo International Finance Corporation International Finance Corporation, Washington, DC Publications & Research Publications & Research :: Brief Africa Congo, Democratic Republic of
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	FRAGILE STATES CONFLICT BUSINESS ENVIRONMENT CALL CENTERS SERVICE DELIVERY TECHNOLOGY ADOPTION INFORMATION AND COMMUNICATION TECHNOLOGY ICT EMPLOYMENT LABOR SKILLS ACCESS TO FINANCE FEMALE ENTREPRENEURS SERVICES SECTOR
spellingShingle	FRAGILE STATES CONFLICT BUSINESS ENVIRONMENT CALL CENTERS SERVICE DELIVERY TECHNOLOGY ADOPTION INFORMATION AND COMMUNICATION TECHNOLOGY ICT EMPLOYMENT LABOR SKILLS ACCESS TO FINANCE FEMALE ENTREPRENEURS SERVICES SECTOR Pace, Jordan Congo Call Center : Business Amid Fragility
geographic_facet	Africa Congo, Democratic Republic of
relation	EMCompass,no. 16;
description	In fragile settings the challenges of building a business are increased by a legacy of conflict, instability, and loss. Institutions struggle to provide basic services, let alone the complex reforms and public goods necessary for an enabling business environment. Despite these substantial obstacles, it is possible to create a sophisticated business in even the most challenging settings. The Congo Call Center is one such example, a formal services firm reliant on costly, imported technology that has grown and prospered in the Democratic Republic of Congo. The success of Congo Call Center demonstrates that skilled and committed entrepreneurs can succeed in even the most difficult environments. The challenge of these settings is in combining the necessary qualities and support with an ingenuity to find tailored solutions to local issues. In this way an unlikely story, a formal, technology-oriented services firm in the DRC, can become a reality.
format	Brief
author	Pace, Jordan
author_facet	Pace, Jordan
author_sort	Pace, Jordan
title	Congo Call Center : Business Amid Fragility
title_short	Congo Call Center : Business Amid Fragility
title_full	Congo Call Center : Business Amid Fragility
title_fullStr	Congo Call Center : Business Amid Fragility
title_full_unstemmed	Congo Call Center : Business Amid Fragility
title_sort	congo call center : business amid fragility
publisher	International Finance Corporation, Washington, DC
publishDate	2018
url	http://documents.worldbank.org/curated/en/796081477472201690/Congo-call-center-business-amid-fragility http://hdl.handle.net/10986/30342
_version_	1764471742202380288

Congo Call Center : Business Amid Fragility

Similar Items