Building Trust in Government through Citizen Engagement
This paper explores questions related to trust in government and citizen engagement based on a literature review and consultations with experts and World Bank practitioners. The authors unpack the understanding of what trust is by shedding light on...
| Main Authors: | , |
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| Format: | Working Paper |
| Language: | English |
| Published: |
World Bank, Washington, DC
2020
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/440761581607070452/Building-Trust-in-Government-through-Citizen-Engagement http://hdl.handle.net/10986/33346 |
| Summary: | This paper explores questions related to
trust in government and citizen engagement based on a
literature review and consultations with experts and World
Bank practitioners. The authors unpack the understanding of
what trust is by shedding light on different types of trust
and their measurements, explore the relationship between
trust and citizen engagement, briefly discuss what
governments can do to improve their citizens' trust in
institutions, and conclude with areas for further
exploration. This paper suggests trust in government and
citizen engagement form a mutually reinforcing,
interdependent dynamic in policy formation that is affected
by common attributes and affect development outcomes and
effectiveness. It is one in a series of four notes from the
Governance Global Practice on citizen engagement in the
areas of fragile, conflict, and violence situations, open
government, trust, and emerging technology. |
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