Sourcebook on the Foundations of Social Protection Delivery Systems

The Sourcebook synthesizes real-world experiences and lessons learned of social protection delivery systems from around the world, with a particular focus on social and labor benefits and services. It takes a practical approach, seeking to address concrete “how-to” questions, including: How do count...

Full description

Bibliographic Details
Main Authors:	Lindert, Kathy, Karippacheril, Tina George, Rodriguez Caillava, Inés, Nishikawa Chavez, Kenichi
Format:	Book
Published:	Washington, DC: World Bank 2020
Subjects:	SOCIAL PROTECTION LABOR BENEFITS SOCIAL SERVICES BENIFICIARY MONITORING SERVICE DELIVERY SOCIAL INCLUSION DELIVERY MODEL DELIVERY SYSTEM CASH BENEFIT NEEDS ASSESSMENT JOB ASSISTANCE
Online Access:	https://documents.worldbank.org/en/publication/documents-reports/documentdetail/519831596182628993/sourcebook-on-the-foundations-of-social-protection-delivery-systems http://hdl.handle.net/10986/34044

id	okr-10986-34044
recordtype	oai_dc
spelling	okr-10986-340442021-04-23T14:01:58Z Sourcebook on the Foundations of Social Protection Delivery Systems Lindert, Kathy Karippacheril, Tina George Rodriguez Caillava, Inés Nishikawa Chavez, Kenichi Lindert, Kathy Karippacheril, Tina George Rodriguez Caillava, Inés Nishikawa Chavez, Kenichi SOCIAL PROTECTION LABOR BENEFITS SOCIAL SERVICES BENIFICIARY MONITORING SERVICE DELIVERY SOCIAL INCLUSION DELIVERY MODEL DELIVERY SYSTEM CASH BENEFIT NEEDS ASSESSMENT JOB ASSISTANCE The Sourcebook synthesizes real-world experiences and lessons learned of social protection delivery systems from around the world, with a particular focus on social and labor benefits and services. It takes a practical approach, seeking to address concrete “how-to” questions, including: How do countries deliver social protection benefits and services? How do they do so effectively and efficiently? How do they ensure dynamic inclusion, especially for the most vulnerable and needy? How do they promote better coordination and integration—not only among social protection programs but also programs in other parts of government? How can they meet the needs of their intended populations and provide a better client experience? The Sourcebook structures itself around eight key principles that can frame the delivery systems mindset: (1) delivery systems evolve over time, do so in a non-linear fashion, and are affected by the starting point(s); (2) additional efforts should be made to “do simple well”, and to do so from the start rather than trying to remedy by after-the-fact adding-on of features or aspects; (3) quality implementation matters, and weaknesses in the design or structure of any core system element will negatively impact delivery; (4) defining the “first mile” for people interface greatly affects the system and overall delivery, and is most improved when that “first mile” is understood as the weakest link in delivery systems); (5) delivery systems do not operate in a vacuum and thus should not be developed in silos; (6) delivery systems can contribute more broadly to government’s ability to intervene in other sectors, such as health insurance subsidies, scholarships, social energy tariffs, housing benefits, and legal services; (7) there is no single blueprint for delivery systems, but there are commonalities and those common elements constitute the core of the delivery systems framework; (8) inclusion and coordination are pervasive and perennial dual challenges, and they contribute to the objectives of effectiveness and efficiency. 2020-07-07T21:49:22Z 2020-07-07T21:49:22Z 2020-07-30 Book https://documents.worldbank.org/en/publication/documents-reports/documentdetail/519831596182628993/sourcebook-on-the-foundations-of-social-protection-delivery-systems 978-1-4648-1577-5 http://hdl.handle.net/10986/34044 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC: World Bank Publications & Research Publications & Research :: Publication
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
topic	SOCIAL PROTECTION LABOR BENEFITS SOCIAL SERVICES BENIFICIARY MONITORING SERVICE DELIVERY SOCIAL INCLUSION DELIVERY MODEL DELIVERY SYSTEM CASH BENEFIT NEEDS ASSESSMENT JOB ASSISTANCE
spellingShingle	SOCIAL PROTECTION LABOR BENEFITS SOCIAL SERVICES BENIFICIARY MONITORING SERVICE DELIVERY SOCIAL INCLUSION DELIVERY MODEL DELIVERY SYSTEM CASH BENEFIT NEEDS ASSESSMENT JOB ASSISTANCE Lindert, Kathy Karippacheril, Tina George Rodriguez Caillava, Inés Nishikawa Chavez, Kenichi Sourcebook on the Foundations of Social Protection Delivery Systems
description	The Sourcebook synthesizes real-world experiences and lessons learned of social protection delivery systems from around the world, with a particular focus on social and labor benefits and services. It takes a practical approach, seeking to address concrete “how-to” questions, including: How do countries deliver social protection benefits and services? How do they do so effectively and efficiently? How do they ensure dynamic inclusion, especially for the most vulnerable and needy? How do they promote better coordination and integration—not only among social protection programs but also programs in other parts of government? How can they meet the needs of their intended populations and provide a better client experience? The Sourcebook structures itself around eight key principles that can frame the delivery systems mindset: (1) delivery systems evolve over time, do so in a non-linear fashion, and are affected by the starting point(s); (2) additional efforts should be made to “do simple well”, and to do so from the start rather than trying to remedy by after-the-fact adding-on of features or aspects; (3) quality implementation matters, and weaknesses in the design or structure of any core system element will negatively impact delivery; (4) defining the “first mile” for people interface greatly affects the system and overall delivery, and is most improved when that “first mile” is understood as the weakest link in delivery systems); (5) delivery systems do not operate in a vacuum and thus should not be developed in silos; (6) delivery systems can contribute more broadly to government’s ability to intervene in other sectors, such as health insurance subsidies, scholarships, social energy tariffs, housing benefits, and legal services; (7) there is no single blueprint for delivery systems, but there are commonalities and those common elements constitute the core of the delivery systems framework; (8) inclusion and coordination are pervasive and perennial dual challenges, and they contribute to the objectives of effectiveness and efficiency.
author2	Lindert, Kathy
author_facet	Lindert, Kathy Lindert, Kathy Karippacheril, Tina George Rodriguez Caillava, Inés Nishikawa Chavez, Kenichi
format	Book
author	Lindert, Kathy Karippacheril, Tina George Rodriguez Caillava, Inés Nishikawa Chavez, Kenichi
author_sort	Lindert, Kathy
title	Sourcebook on the Foundations of Social Protection Delivery Systems
title_short	Sourcebook on the Foundations of Social Protection Delivery Systems
title_full	Sourcebook on the Foundations of Social Protection Delivery Systems
title_fullStr	Sourcebook on the Foundations of Social Protection Delivery Systems
title_full_unstemmed	Sourcebook on the Foundations of Social Protection Delivery Systems
title_sort	sourcebook on the foundations of social protection delivery systems
publisher	Washington, DC: World Bank
publishDate	2020
url	https://documents.worldbank.org/en/publication/documents-reports/documentdetail/519831596182628993/sourcebook-on-the-foundations-of-social-protection-delivery-systems http://hdl.handle.net/10986/34044
_version_	1764480064955613184

Sourcebook on the Foundations of Social Protection Delivery Systems

Similar Items