Utility of the Future : Taking Water and Sanitation Utilities Beyond the Next Level

The sustainable development goal for water and sanitation to ensure availability and sustainable management of water and sanitation for all is a lofty goal. Worldwide, 2.4 billion people remain without access to improved sanitation and nearly 0.7 b...

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Main Authors:	Lombana Cordoba, Camilo, Saltiel, Gustavo, Sadik, Norhan, Perez Penalosa, Federico
Format:	Report
Language:	English
Published:	World Bank, Washington, DC 2021
Subjects:	WATER UTILITIES WATER AND SANITATION STAKEHOLDER ENGAGEMENT UTILITY PRICES UTILITY REFORM SERVICE ASSESSMENT SUSTAINABILITY SUSTAINABLE DEVELOPMENT GOALS
Online Access:	http://documents.worldbank.org/curated/en/796201616482838636/Utility-of-the-Future-Taking-Water-and-Sanitation-Utilities-Beyond-the-Next-Level http://hdl.handle.net/10986/35309

id	okr-10986-35309
recordtype	oai_dc
spelling	okr-10986-353092021-08-31T05:11:35Z Utility of the Future : Taking Water and Sanitation Utilities Beyond the Next Level Lombana Cordoba, Camilo Saltiel, Gustavo Sadik, Norhan Perez Penalosa, Federico WATER UTILITIES WATER AND SANITATION STAKEHOLDER ENGAGEMENT UTILITY PRICES UTILITY REFORM SERVICE ASSESSMENT SUSTAINABILITY SUSTAINABLE DEVELOPMENT GOALS The sustainable development goal for water and sanitation to ensure availability and sustainable management of water and sanitation for all is a lofty goal. Worldwide, 2.4 billion people remain without access to improved sanitation and nearly 0.7 billion remain without access to improved drinking water sources. Those who have access to water supply and sanitation (WSS) services often must cope with intermittent water supply, sewerage system overflows, and poor customer service. Poor service frequently stems from a vicious cycle of dysfunctional political environments and inefficient practices. Global forces - including climate change, water scarcity, population growth, and rapid urbanization - exacerbate these challenges in providing high-quality, sustainable WSS service delivery. Therefore, WSS utilities require a new approach to planning and sequencing reforms to provide WSS services in a sustainable manner. The utility of the future (UoF) program provides this new approach and was designed in a way that builds on the extensive body of knowledge on utility performance improvement. Chapter one gives introduction. Chapter two defines the UoF concept, the determinants of success, and the analytical basis of the program. Chapter three presents the methodology developed specifically to conduct the diagnostic assessment and determine the utility’s desired maturity level. Chapter four presents a 15-step approach to translating the results of the diagnostic assessment into a prioritized and sequenced action plan. 2021-03-25T20:35:48Z 2021-03-25T20:35:48Z 2021-03-23 Report http://documents.worldbank.org/curated/en/796201616482838636/Utility-of-the-Future-Taking-Water-and-Sanitation-Utilities-Beyond-the-Next-Level http://hdl.handle.net/10986/35309 English CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Working Paper
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	WATER UTILITIES WATER AND SANITATION STAKEHOLDER ENGAGEMENT UTILITY PRICES UTILITY REFORM SERVICE ASSESSMENT SUSTAINABILITY SUSTAINABLE DEVELOPMENT GOALS
spellingShingle	WATER UTILITIES WATER AND SANITATION STAKEHOLDER ENGAGEMENT UTILITY PRICES UTILITY REFORM SERVICE ASSESSMENT SUSTAINABILITY SUSTAINABLE DEVELOPMENT GOALS Lombana Cordoba, Camilo Saltiel, Gustavo Sadik, Norhan Perez Penalosa, Federico Utility of the Future : Taking Water and Sanitation Utilities Beyond the Next Level
description	The sustainable development goal for water and sanitation to ensure availability and sustainable management of water and sanitation for all is a lofty goal. Worldwide, 2.4 billion people remain without access to improved sanitation and nearly 0.7 billion remain without access to improved drinking water sources. Those who have access to water supply and sanitation (WSS) services often must cope with intermittent water supply, sewerage system overflows, and poor customer service. Poor service frequently stems from a vicious cycle of dysfunctional political environments and inefficient practices. Global forces - including climate change, water scarcity, population growth, and rapid urbanization - exacerbate these challenges in providing high-quality, sustainable WSS service delivery. Therefore, WSS utilities require a new approach to planning and sequencing reforms to provide WSS services in a sustainable manner. The utility of the future (UoF) program provides this new approach and was designed in a way that builds on the extensive body of knowledge on utility performance improvement. Chapter one gives introduction. Chapter two defines the UoF concept, the determinants of success, and the analytical basis of the program. Chapter three presents the methodology developed specifically to conduct the diagnostic assessment and determine the utility’s desired maturity level. Chapter four presents a 15-step approach to translating the results of the diagnostic assessment into a prioritized and sequenced action plan.
format	Report
author	Lombana Cordoba, Camilo Saltiel, Gustavo Sadik, Norhan Perez Penalosa, Federico
author_facet	Lombana Cordoba, Camilo Saltiel, Gustavo Sadik, Norhan Perez Penalosa, Federico
author_sort	Lombana Cordoba, Camilo
title	Utility of the Future : Taking Water and Sanitation Utilities Beyond the Next Level
title_short	Utility of the Future : Taking Water and Sanitation Utilities Beyond the Next Level
title_full	Utility of the Future : Taking Water and Sanitation Utilities Beyond the Next Level
title_fullStr	Utility of the Future : Taking Water and Sanitation Utilities Beyond the Next Level
title_full_unstemmed	Utility of the Future : Taking Water and Sanitation Utilities Beyond the Next Level
title_sort	utility of the future : taking water and sanitation utilities beyond the next level
publisher	World Bank, Washington, DC
publishDate	2021
url	http://documents.worldbank.org/curated/en/796201616482838636/Utility-of-the-Future-Taking-Water-and-Sanitation-Utilities-Beyond-the-Next-Level http://hdl.handle.net/10986/35309
_version_	1764482764761989120

Utility of the Future : Taking Water and Sanitation Utilities Beyond the Next Level

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