Performance Management in the Public Administration : Seven Success Factors
This EFI Insight note distills the key principles of effective performance management in the public administration from literature and international good practice. First, it presents the objectives and different approaches and tools for performance...
| Main Authors: | , , , |
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| Format: | Report |
| Language: | English |
| Published: |
World Bank, Washington, DC
2021
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/216271624867473714/Performance-Management-in-the-Public-Administration-Seven-Success-Factors http://hdl.handle.net/10986/35921 |
| Summary: | This EFI Insight note distills the key
principles of effective performance management in the public
administration from literature and international good
practice. First, it presents the objectives and different
approaches and tools for performance management, and then it
details seven success factors that should be considered when
designing and reforming public sector performance management
systems: (1) start performance management from the top; (2)
align organizational and individual goals (‘clear line of
sight’); (3) tailor performance assessment to institutional
and job characteristics, and adequately differentiate
between levels of performance; (4) improve manager judgment
and diversify the sources of information for performance
appraisals to ensure objectivity and fairness in assessment;
(5) motivate staff through both intrinsic and extrinsic
incentives; (6) enable staff through adequate opportunities
for growth and development; and (7) embed performance
management in organizational culture and practice. |
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