Performance Management in the Public Administration : Seven Success Factors

This EFI Insight note distills the key principles of effective performance management in the public administration from literature and international good practice. First, it presents the objectives and different approaches and tools for performance...

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Main Authors:	Schnell, Sabina, Mihes, Dimitrie, Sobjak, Anita, van Acker, Wouter
Format:	Report
Language:	English
Published:	World Bank, Washington, DC 2021
Subjects:	PUBLIC SECTOR PERFORMANCE PERFORMANCE INCENTIVES ORGANIZATIONAL CULTURE GOAL ALIGNMENT PERFORMANCE EVALUATION PUBLIC SECTOR JOBS
Online Access:	http://documents.worldbank.org/curated/en/216271624867473714/Performance-Management-in-the-Public-Administration-Seven-Success-Factors http://hdl.handle.net/10986/35921

id	okr-10986-35921
recordtype	oai_dc
spelling	okr-10986-359212021-07-16T05:11:03Z Performance Management in the Public Administration : Seven Success Factors Schnell, Sabina Mihes, Dimitrie Sobjak, Anita van Acker, Wouter PUBLIC SECTOR PERFORMANCE PERFORMANCE INCENTIVES ORGANIZATIONAL CULTURE GOAL ALIGNMENT PERFORMANCE EVALUATION PUBLIC SECTOR JOBS This EFI Insight note distills the key principles of effective performance management in the public administration from literature and international good practice. First, it presents the objectives and different approaches and tools for performance management, and then it details seven success factors that should be considered when designing and reforming public sector performance management systems: (1) start performance management from the top; (2) align organizational and individual goals (‘clear line of sight’); (3) tailor performance assessment to institutional and job characteristics, and adequately differentiate between levels of performance; (4) improve manager judgment and diversify the sources of information for performance appraisals to ensure objectivity and fairness in assessment; (5) motivate staff through both intrinsic and extrinsic incentives; (6) enable staff through adequate opportunities for growth and development; and (7) embed performance management in organizational culture and practice. 2021-07-15T14:59:17Z 2021-07-15T14:59:17Z 2021-06-28 Report http://documents.worldbank.org/curated/en/216271624867473714/Performance-Management-in-the-Public-Administration-Seven-Success-Factors http://hdl.handle.net/10986/35921 English Equitable Growth, Finance and Institutions Insight; CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Economic & Sector Work Economic & Sector Work :: Other Public Sector Study
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	PUBLIC SECTOR PERFORMANCE PERFORMANCE INCENTIVES ORGANIZATIONAL CULTURE GOAL ALIGNMENT PERFORMANCE EVALUATION PUBLIC SECTOR JOBS
spellingShingle	PUBLIC SECTOR PERFORMANCE PERFORMANCE INCENTIVES ORGANIZATIONAL CULTURE GOAL ALIGNMENT PERFORMANCE EVALUATION PUBLIC SECTOR JOBS Schnell, Sabina Mihes, Dimitrie Sobjak, Anita van Acker, Wouter Performance Management in the Public Administration : Seven Success Factors
relation	Equitable Growth, Finance and Institutions Insight;
description	This EFI Insight note distills the key principles of effective performance management in the public administration from literature and international good practice. First, it presents the objectives and different approaches and tools for performance management, and then it details seven success factors that should be considered when designing and reforming public sector performance management systems: (1) start performance management from the top; (2) align organizational and individual goals (‘clear line of sight’); (3) tailor performance assessment to institutional and job characteristics, and adequately differentiate between levels of performance; (4) improve manager judgment and diversify the sources of information for performance appraisals to ensure objectivity and fairness in assessment; (5) motivate staff through both intrinsic and extrinsic incentives; (6) enable staff through adequate opportunities for growth and development; and (7) embed performance management in organizational culture and practice.
format	Report
author	Schnell, Sabina Mihes, Dimitrie Sobjak, Anita van Acker, Wouter
author_facet	Schnell, Sabina Mihes, Dimitrie Sobjak, Anita van Acker, Wouter
author_sort	Schnell, Sabina
title	Performance Management in the Public Administration : Seven Success Factors
title_short	Performance Management in the Public Administration : Seven Success Factors
title_full	Performance Management in the Public Administration : Seven Success Factors
title_fullStr	Performance Management in the Public Administration : Seven Success Factors
title_full_unstemmed	Performance Management in the Public Administration : Seven Success Factors
title_sort	performance management in the public administration : seven success factors
publisher	World Bank, Washington, DC
publishDate	2021
url	http://documents.worldbank.org/curated/en/216271624867473714/Performance-Management-in-the-Public-Administration-Seven-Success-Factors http://hdl.handle.net/10986/35921
_version_	1764484009720545280

Performance Management in the Public Administration : Seven Success Factors

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