The Offshore Services Value Chain : Developing Countries and the Crisis

This paper analyzes the recent evolution and impact of the global economic crisis on the offshore services industry. Using a global value chains framework, the authors classify the offshore services sector in a comprehensive set of general and indu...

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Main Authors:	Gereffi, Gary, Fernandez-Stark, Karina
Format:	Policy Research Working Paper
Language:	English
Published:	2012
Subjects:	ACCOUNTING APPLICATION INTEGRATION ARCHITECTURE ASSETS BACK OFFICE BANKS BLOG BUSINESS ASSOCIATIONS BUSINESS CONTINUITY BUSINESS ENVIRONMENT BUSINESS FUNCTION BUSINESS FUNCTIONS BUSINESS INTELLIGENCE BUSINESS MODEL BUSINESS MODELS BUSINESS NEEDS BUSINESS OPERATIONS BUSINESS PROCESS BUSINESS PROCESS OUTSOURCING BUSINESS PROCESSES BUSINESS SERVICES BUSINESS-TO-BUSINESS BUSINESSES BUYER CALL CENTER CALL CENTERS CAPABILITIES CHIEF INFORMATION OFFICERS CIOS COMMODITIES COMMUNICATION TECHNOLOGY COMPETITIVE ADVANTAGE COMPETITIVE ADVANTAGES COMPETITIVE ENVIRONMENT COMPETITIVENESS COMPUTER SCIENCE COMPUTER SCIENCES CONSULTING SERVICES CONSUMER DEMAND CONTENT DEVELOPMENT CUSTOMER RELATIONS DATA PROCESSING DATA SYSTEMS DECISION MAKERS DECISION-MAKING DESCRIPTION ECONOMIC ACTIVITIES ECONOMIC COOPERATION ECONOMIC DEVELOPMENT EGOVERNMENT ELECTRONIC DATA ENGINEERING SERVICES FINANCIAL INSTITUTIONS FINANCIAL SERVICE FINANCIAL SERVICES FINANCIAL SERVICES INDUSTRY FOREIGN DIRECT INVESTMENT GLOBAL ECONOMY GLOBALIZATION GOVERNMENT POLICIES GROWTH POTENTIAL GROWTH STRATEGY HELP DESK HUMAN CAPITAL HUMAN RESOURCE HUMAN RESOURCES HUMAN RESOURCES MANAGEMENT ICT IDS INDUSTRY ASSOCIATION INFORMATION ECONOMY INFORMATION TECHNOLOGY INNOVATION INTERNATIONAL TRADE IT INFRASTRUCTURE KNOWLEDGE ECONOMY LABOR MARKET LOCALIZATION MANUFACTURING MARKET POTENTIAL MARKET RESEARCH MARKET SHARE MARKET SHARES MEDIUM ENTERPRISES MULTINATIONAL NATURAL RESOURCE NEW MARKETS OFFICE OPERATIONS OFFSHORE OUTSOURCING OPERATIONAL EFFICIENCIES ORGANIZATIONAL CAPABILITIES PERSONAL COMMUNICATION PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PROCUREMENT PRODUCT DELIVERY PRODUCT DEVELOPMENT PUBLIC HEALTH R&D R&D SERVICES RELATIONSHIP MANAGEMENT RESULT RESULTS SEARCH SERVICE CONTRACTS SERVICE PROVIDERS SOFTWARE PRODUCTS STRATEGIC VALUE SUPPLY CHAIN SUPPLY CHAIN MANAGEMENT SYSTEMS INTEGRATION TARGETS TELECOM THIRD-PARTY PROVIDERS TIME ZONE TIME ZONES TRADE STATISTICS TRANSACTION TRANSACTION PROCESSING USES VALUE CHAIN VALUE CHAINS WEB WORKING HOURS
Online Access:	http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20100407091357 http://hdl.handle.net/10986/3751

id	okr-10986-3751
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spelling	okr-10986-37512021-04-23T14:02:12Z The Offshore Services Value Chain : Developing Countries and the Crisis Gereffi, Gary Fernandez-Stark, Karina ACCOUNTING APPLICATION INTEGRATION ARCHITECTURE ASSETS BACK OFFICE BANKS BLOG BUSINESS ASSOCIATIONS BUSINESS CONTINUITY BUSINESS ENVIRONMENT BUSINESS FUNCTION BUSINESS FUNCTIONS BUSINESS INTELLIGENCE BUSINESS MODEL BUSINESS MODELS BUSINESS NEEDS BUSINESS OPERATIONS BUSINESS PROCESS BUSINESS PROCESS OUTSOURCING BUSINESS PROCESSES BUSINESS SERVICES BUSINESS-TO-BUSINESS BUSINESSES BUYER CALL CENTER CALL CENTERS CAPABILITIES CHIEF INFORMATION OFFICERS CIOS COMMODITIES COMMUNICATION TECHNOLOGY COMPETITIVE ADVANTAGE COMPETITIVE ADVANTAGES COMPETITIVE ENVIRONMENT COMPETITIVENESS COMPUTER SCIENCE COMPUTER SCIENCES CONSULTING SERVICES CONSUMER DEMAND CONTENT DEVELOPMENT CUSTOMER RELATIONS DATA PROCESSING DATA SYSTEMS DECISION MAKERS DECISION-MAKING DESCRIPTION ECONOMIC ACTIVITIES ECONOMIC COOPERATION ECONOMIC DEVELOPMENT EGOVERNMENT ELECTRONIC DATA ENGINEERING SERVICES FINANCIAL INSTITUTIONS FINANCIAL SERVICE FINANCIAL SERVICES FINANCIAL SERVICES INDUSTRY FOREIGN DIRECT INVESTMENT GLOBAL ECONOMY GLOBALIZATION GOVERNMENT POLICIES GROWTH POTENTIAL GROWTH STRATEGY HELP DESK HUMAN CAPITAL HUMAN RESOURCE HUMAN RESOURCES HUMAN RESOURCES MANAGEMENT ICT IDS INDUSTRY ASSOCIATION INFORMATION ECONOMY INFORMATION TECHNOLOGY INNOVATION INTERNATIONAL TRADE IT INFRASTRUCTURE KNOWLEDGE ECONOMY LABOR MARKET LOCALIZATION MANUFACTURING MARKET POTENTIAL MARKET RESEARCH MARKET SHARE MARKET SHARES MEDIUM ENTERPRISES MULTINATIONAL NATURAL RESOURCE NEW MARKETS OFFICE OPERATIONS OFFSHORE OUTSOURCING OPERATIONAL EFFICIENCIES ORGANIZATIONAL CAPABILITIES PERSONAL COMMUNICATION PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PROCUREMENT PRODUCT DELIVERY PRODUCT DEVELOPMENT PUBLIC HEALTH R&D R&D SERVICES RELATIONSHIP MANAGEMENT RESULT RESULTS SEARCH SERVICE CONTRACTS SERVICE PROVIDERS SOFTWARE PRODUCTS STRATEGIC VALUE SUPPLY CHAIN SUPPLY CHAIN MANAGEMENT SYSTEMS INTEGRATION TARGETS TELECOM THIRD-PARTY PROVIDERS TIME ZONE TIME ZONES TRADE STATISTICS TRANSACTION TRANSACTION PROCESSING USES VALUE CHAIN VALUE CHAINS WEB WORKING HOURS This paper analyzes the recent evolution and impact of the global economic crisis on the offshore services industry. Using a global value chains framework, the authors classify the offshore services sector in a comprehensive set of general and industry-specific activities that correspond to different segments and stages in the value-adding process for services. Through an analysis of the impact of the economic crisis on the industry, a small decline in demand was found; however this did not cause any structural changes in the market. The crisis has created two opposing effects: general contraction of demand by existing customers due to the recession; and, at the same time, a substitution effect by which new services are being moved from developed countries to emerging economies in search of cost reduction. The paper concludes that the offshore services industry will continue to offer growth opportunities for developing countries not only among existing market players, but also a range of new countries. The industry has the potential to become an important source for employment and economic growth around the globe. 2012-03-19T18:39:10Z 2012-03-19T18:39:10Z 2010-04-01 http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20100407091357 http://hdl.handle.net/10986/3751 English Policy Research working paper ; no. WPS 5262 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank Publications & Research :: Policy Research Working Paper The World Region
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	ACCOUNTING APPLICATION INTEGRATION ARCHITECTURE ASSETS BACK OFFICE BANKS BLOG BUSINESS ASSOCIATIONS BUSINESS CONTINUITY BUSINESS ENVIRONMENT BUSINESS FUNCTION BUSINESS FUNCTIONS BUSINESS INTELLIGENCE BUSINESS MODEL BUSINESS MODELS BUSINESS NEEDS BUSINESS OPERATIONS BUSINESS PROCESS BUSINESS PROCESS OUTSOURCING BUSINESS PROCESSES BUSINESS SERVICES BUSINESS-TO-BUSINESS BUSINESSES BUYER CALL CENTER CALL CENTERS CAPABILITIES CHIEF INFORMATION OFFICERS CIOS COMMODITIES COMMUNICATION TECHNOLOGY COMPETITIVE ADVANTAGE COMPETITIVE ADVANTAGES COMPETITIVE ENVIRONMENT COMPETITIVENESS COMPUTER SCIENCE COMPUTER SCIENCES CONSULTING SERVICES CONSUMER DEMAND CONTENT DEVELOPMENT CUSTOMER RELATIONS DATA PROCESSING DATA SYSTEMS DECISION MAKERS DECISION-MAKING DESCRIPTION ECONOMIC ACTIVITIES ECONOMIC COOPERATION ECONOMIC DEVELOPMENT EGOVERNMENT ELECTRONIC DATA ENGINEERING SERVICES FINANCIAL INSTITUTIONS FINANCIAL SERVICE FINANCIAL SERVICES FINANCIAL SERVICES INDUSTRY FOREIGN DIRECT INVESTMENT GLOBAL ECONOMY GLOBALIZATION GOVERNMENT POLICIES GROWTH POTENTIAL GROWTH STRATEGY HELP DESK HUMAN CAPITAL HUMAN RESOURCE HUMAN RESOURCES HUMAN RESOURCES MANAGEMENT ICT IDS INDUSTRY ASSOCIATION INFORMATION ECONOMY INFORMATION TECHNOLOGY INNOVATION INTERNATIONAL TRADE IT INFRASTRUCTURE KNOWLEDGE ECONOMY LABOR MARKET LOCALIZATION MANUFACTURING MARKET POTENTIAL MARKET RESEARCH MARKET SHARE MARKET SHARES MEDIUM ENTERPRISES MULTINATIONAL NATURAL RESOURCE NEW MARKETS OFFICE OPERATIONS OFFSHORE OUTSOURCING OPERATIONAL EFFICIENCIES ORGANIZATIONAL CAPABILITIES PERSONAL COMMUNICATION PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PROCUREMENT PRODUCT DELIVERY PRODUCT DEVELOPMENT PUBLIC HEALTH R&D R&D SERVICES RELATIONSHIP MANAGEMENT RESULT RESULTS SEARCH SERVICE CONTRACTS SERVICE PROVIDERS SOFTWARE PRODUCTS STRATEGIC VALUE SUPPLY CHAIN SUPPLY CHAIN MANAGEMENT SYSTEMS INTEGRATION TARGETS TELECOM THIRD-PARTY PROVIDERS TIME ZONE TIME ZONES TRADE STATISTICS TRANSACTION TRANSACTION PROCESSING USES VALUE CHAIN VALUE CHAINS WEB WORKING HOURS
spellingShingle	ACCOUNTING APPLICATION INTEGRATION ARCHITECTURE ASSETS BACK OFFICE BANKS BLOG BUSINESS ASSOCIATIONS BUSINESS CONTINUITY BUSINESS ENVIRONMENT BUSINESS FUNCTION BUSINESS FUNCTIONS BUSINESS INTELLIGENCE BUSINESS MODEL BUSINESS MODELS BUSINESS NEEDS BUSINESS OPERATIONS BUSINESS PROCESS BUSINESS PROCESS OUTSOURCING BUSINESS PROCESSES BUSINESS SERVICES BUSINESS-TO-BUSINESS BUSINESSES BUYER CALL CENTER CALL CENTERS CAPABILITIES CHIEF INFORMATION OFFICERS CIOS COMMODITIES COMMUNICATION TECHNOLOGY COMPETITIVE ADVANTAGE COMPETITIVE ADVANTAGES COMPETITIVE ENVIRONMENT COMPETITIVENESS COMPUTER SCIENCE COMPUTER SCIENCES CONSULTING SERVICES CONSUMER DEMAND CONTENT DEVELOPMENT CUSTOMER RELATIONS DATA PROCESSING DATA SYSTEMS DECISION MAKERS DECISION-MAKING DESCRIPTION ECONOMIC ACTIVITIES ECONOMIC COOPERATION ECONOMIC DEVELOPMENT EGOVERNMENT ELECTRONIC DATA ENGINEERING SERVICES FINANCIAL INSTITUTIONS FINANCIAL SERVICE FINANCIAL SERVICES FINANCIAL SERVICES INDUSTRY FOREIGN DIRECT INVESTMENT GLOBAL ECONOMY GLOBALIZATION GOVERNMENT POLICIES GROWTH POTENTIAL GROWTH STRATEGY HELP DESK HUMAN CAPITAL HUMAN RESOURCE HUMAN RESOURCES HUMAN RESOURCES MANAGEMENT ICT IDS INDUSTRY ASSOCIATION INFORMATION ECONOMY INFORMATION TECHNOLOGY INNOVATION INTERNATIONAL TRADE IT INFRASTRUCTURE KNOWLEDGE ECONOMY LABOR MARKET LOCALIZATION MANUFACTURING MARKET POTENTIAL MARKET RESEARCH MARKET SHARE MARKET SHARES MEDIUM ENTERPRISES MULTINATIONAL NATURAL RESOURCE NEW MARKETS OFFICE OPERATIONS OFFSHORE OUTSOURCING OPERATIONAL EFFICIENCIES ORGANIZATIONAL CAPABILITIES PERSONAL COMMUNICATION PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PROCUREMENT PRODUCT DELIVERY PRODUCT DEVELOPMENT PUBLIC HEALTH R&D R&D SERVICES RELATIONSHIP MANAGEMENT RESULT RESULTS SEARCH SERVICE CONTRACTS SERVICE PROVIDERS SOFTWARE PRODUCTS STRATEGIC VALUE SUPPLY CHAIN SUPPLY CHAIN MANAGEMENT SYSTEMS INTEGRATION TARGETS TELECOM THIRD-PARTY PROVIDERS TIME ZONE TIME ZONES TRADE STATISTICS TRANSACTION TRANSACTION PROCESSING USES VALUE CHAIN VALUE CHAINS WEB WORKING HOURS Gereffi, Gary Fernandez-Stark, Karina The Offshore Services Value Chain : Developing Countries and the Crisis
geographic_facet	The World Region
relation	Policy Research working paper ; no. WPS 5262
description	This paper analyzes the recent evolution and impact of the global economic crisis on the offshore services industry. Using a global value chains framework, the authors classify the offshore services sector in a comprehensive set of general and industry-specific activities that correspond to different segments and stages in the value-adding process for services. Through an analysis of the impact of the economic crisis on the industry, a small decline in demand was found; however this did not cause any structural changes in the market. The crisis has created two opposing effects: general contraction of demand by existing customers due to the recession; and, at the same time, a substitution effect by which new services are being moved from developed countries to emerging economies in search of cost reduction. The paper concludes that the offshore services industry will continue to offer growth opportunities for developing countries not only among existing market players, but also a range of new countries. The industry has the potential to become an important source for employment and economic growth around the globe.
format	Publications & Research :: Policy Research Working Paper
author	Gereffi, Gary Fernandez-Stark, Karina
author_facet	Gereffi, Gary Fernandez-Stark, Karina
author_sort	Gereffi, Gary
title	The Offshore Services Value Chain : Developing Countries and the Crisis
title_short	The Offshore Services Value Chain : Developing Countries and the Crisis
title_full	The Offshore Services Value Chain : Developing Countries and the Crisis
title_fullStr	The Offshore Services Value Chain : Developing Countries and the Crisis
title_full_unstemmed	The Offshore Services Value Chain : Developing Countries and the Crisis
title_sort	offshore services value chain : developing countries and the crisis
publishDate	2012
url	http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20100407091357 http://hdl.handle.net/10986/3751
_version_	1764388139620630528

The Offshore Services Value Chain : Developing Countries and the Crisis

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