Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools

Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools

This note is a resource for World Bank task teams providing technical assistance to Borrowers on grievance redress mechanisms (GRMs). The first step in strengthening a project-level GRM, after discussing it within the task team and informing the Country Management Unit (CMU), is to organize a techni...

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Bibliographic Details
Main Author: World Bank
Format: Working Paper
Language:en_US
Published: Washington, DC : World Bank 2022
Subjects:
GRIEVANCE MECHANISM
GRIEVANCE REDRESS MECHANISM
PROJECT-LEVEL
HUMAN RIGHTS BASED
TIPS AND TOOLS
VALUE CHAIN
TECHNICAL ASSISTANCE MISSION
DESK REVIEW
INFORMATION GAPS
RECOMMENDATIONS
Online Access:http://hdl.handle.net/10986/37638
id okr-10986-37638
recordtype oai_dc
spelling okr-10986-376382022-07-18T19:17:30Z Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools World Bank GRIEVANCE MECHANISM GRIEVANCE REDRESS MECHANISM PROJECT-LEVEL HUMAN RIGHTS BASED TIPS AND TOOLS VALUE CHAIN TECHNICAL ASSISTANCE MISSION DESK REVIEW INFORMATION GAPS RECOMMENDATIONS This note is a resource for World Bank task teams providing technical assistance to Borrowers on grievance redress mechanisms (GRMs). The first step in strengthening a project-level GRM, after discussing it within the task team and informing the Country Management Unit (CMU), is to organize a technical assistance mission to conduct a detailed GRM diagnostic for the project or group of projects selected. This helps the project implementation unit (PIU) and task team understand the PIU’s capacity for grievance management, learn about grievance resolution experiences of PIU staff and potential complainants and project beneficiaries through field visits, share international experiences with grievance redress while building the capacity of relevant staff, and facilitate the preparation of a GRM strengthening action plan by relevant PIU counterparts. The guidance and tools provided here, including templates and worksheets, can help social development specialists and other relevant task team members systematically plan and organize such missions. 2022-07-06T13:51:30Z 2022-07-06T13:51:30Z 2022 Working Paper http://hdl.handle.net/10986/37638 en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC : World Bank Publications & Research Publications & Research :: Working Paper World
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language en_US
topic GRIEVANCE MECHANISM
GRIEVANCE REDRESS MECHANISM
PROJECT-LEVEL
HUMAN RIGHTS BASED
TIPS AND TOOLS
VALUE CHAIN
TECHNICAL ASSISTANCE MISSION
DESK REVIEW
INFORMATION GAPS
RECOMMENDATIONS
spellingShingle GRIEVANCE MECHANISM
GRIEVANCE REDRESS MECHANISM
PROJECT-LEVEL
HUMAN RIGHTS BASED
TIPS AND TOOLS
VALUE CHAIN
TECHNICAL ASSISTANCE MISSION
DESK REVIEW
INFORMATION GAPS
RECOMMENDATIONS
World Bank
Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools
geographic_facet World
description This note is a resource for World Bank task teams providing technical assistance to Borrowers on grievance redress mechanisms (GRMs). The first step in strengthening a project-level GRM, after discussing it within the task team and informing the Country Management Unit (CMU), is to organize a technical assistance mission to conduct a detailed GRM diagnostic for the project or group of projects selected. This helps the project implementation unit (PIU) and task team understand the PIU’s capacity for grievance management, learn about grievance resolution experiences of PIU staff and potential complainants and project beneficiaries through field visits, share international experiences with grievance redress while building the capacity of relevant staff, and facilitate the preparation of a GRM strengthening action plan by relevant PIU counterparts. The guidance and tools provided here, including templates and worksheets, can help social development specialists and other relevant task team members systematically plan and organize such missions.
format Working Paper
author World Bank
author_facet World Bank
author_sort World Bank
title Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools
title_short Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools
title_full Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools
title_fullStr Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools
title_full_unstemmed Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools
title_sort assessing project-level grievance redress mechanisms using a human-rights-based approach : tips and tools
publisher Washington, DC : World Bank
publishDate 2022
url http://hdl.handle.net/10986/37638
_version_ 1764487583329419264

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