Gaining Traction or Spinning Wheels? : Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects

This paper explores which factors influence the success of a GM and under what circumstances GMs trigger, or fail to trigger, improvements in project design, changes in power dynamics, or community relations. By doing so, it aims to produce clearer insights into the roadblocks as well as the dynamic...

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Main Author:	World Bank
Format:	Working Paper
Language:	en_US
Published:	Washington, DC : World Bank 2022
Subjects:	GRIEVANCE REDRESS MECHANISM EFFECTIVENESS SOCIAL ACCOUNTABILITY FRAMEWORK DESIGN CONSIDERATIONS POLITICAL COSIDERATIONS LEGAL CONSIDERATIONS ACCESSIBILITY PROJECT-LEVEL LOCAL INTEGRATION TRADITION AND MINDSET STAKEHOLDER ENGAGEMENT
Online Access:	http://hdl.handle.net/10986/37643

id	okr-10986-37643
recordtype	oai_dc
spelling	okr-10986-376432022-07-18T19:11:26Z Gaining Traction or Spinning Wheels? : Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects World Bank GRIEVANCE REDRESS MECHANISM EFFECTIVENESS SOCIAL ACCOUNTABILITY FRAMEWORK DESIGN CONSIDERATIONS POLITICAL COSIDERATIONS LEGAL CONSIDERATIONS ACCESSIBILITY PROJECT-LEVEL LOCAL INTEGRATION TRADITION AND MINDSET STAKEHOLDER ENGAGEMENT This paper explores which factors influence the success of a GM and under what circumstances GMs trigger, or fail to trigger, improvements in project design, changes in power dynamics, or community relations. By doing so, it aims to produce clearer insights into the roadblocks as well as the dynamics of positive change achieved through GMs (Aslam, Grandvoinnet, and Raha 2015: 70). Although the World Bank offers several avenues for grievance redress to project beneficiaries, this paper focuses on project-level GMs in IPF, which are the responsibility of the World Bank’s clients, that is, public sector agencies and ministries. The key research question explored is: What factors influence the effectiveness of project-level GMs? This paper relies on a mixed-methods approach. Fifteen qualitative, semi-structured interviews were conducted over a six-week period in February and March 2020 by the author with World Bank practitioners specializing in social safeguards policies and the supervision of social aspects, including GM implementation, in World Bank-financed projects. In April 2020, an online survey of 94 GM focal points in implementing agencies was conducted in 24 countries; its 23 questions probed the design, track record, strengths, and weaknesses of project-level GMs (World Bank 2021a). Follow-up discussions were then held with eight project implementation unit (PIU) members from two projects. Finally, the paper also relies on extensive case study analysis. 2022-07-06T15:10:20Z 2022-07-06T15:10:20Z 2021 Working Paper http://hdl.handle.net/10986/37643 en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC : World Bank Publications & Research Publications & Research :: Working Paper World
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	en_US
topic	GRIEVANCE REDRESS MECHANISM EFFECTIVENESS SOCIAL ACCOUNTABILITY FRAMEWORK DESIGN CONSIDERATIONS POLITICAL COSIDERATIONS LEGAL CONSIDERATIONS ACCESSIBILITY PROJECT-LEVEL LOCAL INTEGRATION TRADITION AND MINDSET STAKEHOLDER ENGAGEMENT
spellingShingle	GRIEVANCE REDRESS MECHANISM EFFECTIVENESS SOCIAL ACCOUNTABILITY FRAMEWORK DESIGN CONSIDERATIONS POLITICAL COSIDERATIONS LEGAL CONSIDERATIONS ACCESSIBILITY PROJECT-LEVEL LOCAL INTEGRATION TRADITION AND MINDSET STAKEHOLDER ENGAGEMENT World Bank Gaining Traction or Spinning Wheels? : Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects
geographic_facet	World
description	This paper explores which factors influence the success of a GM and under what circumstances GMs trigger, or fail to trigger, improvements in project design, changes in power dynamics, or community relations. By doing so, it aims to produce clearer insights into the roadblocks as well as the dynamics of positive change achieved through GMs (Aslam, Grandvoinnet, and Raha 2015: 70). Although the World Bank offers several avenues for grievance redress to project beneficiaries, this paper focuses on project-level GMs in IPF, which are the responsibility of the World Bank’s clients, that is, public sector agencies and ministries. The key research question explored is: What factors influence the effectiveness of project-level GMs? This paper relies on a mixed-methods approach. Fifteen qualitative, semi-structured interviews were conducted over a six-week period in February and March 2020 by the author with World Bank practitioners specializing in social safeguards policies and the supervision of social aspects, including GM implementation, in World Bank-financed projects. In April 2020, an online survey of 94 GM focal points in implementing agencies was conducted in 24 countries; its 23 questions probed the design, track record, strengths, and weaknesses of project-level GMs (World Bank 2021a). Follow-up discussions were then held with eight project implementation unit (PIU) members from two projects. Finally, the paper also relies on extensive case study analysis.
format	Working Paper
author	World Bank
author_facet	World Bank
author_sort	World Bank
title	Gaining Traction or Spinning Wheels? : Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects
title_short	Gaining Traction or Spinning Wheels? : Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects
title_full	Gaining Traction or Spinning Wheels? : Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects
title_fullStr	Gaining Traction or Spinning Wheels? : Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects
title_full_unstemmed	Gaining Traction or Spinning Wheels? : Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects
title_sort	gaining traction or spinning wheels? : factors influencing the effectiveness of grievance mechanisms in world bank-financed projects
publisher	Washington, DC : World Bank
publishDate	2022
url	http://hdl.handle.net/10986/37643
_version_	1764487593155624960

Gaining Traction or Spinning Wheels? : Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects

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