Grievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypt
Launched in January 2015, the Takaful and Karama (T&K) program is among the Arab Republic of Egypt government’s cornerstone social protection mitigation measures. It seeks to alleviate the adverse effects of the country’s bold economic reforms aimed at addressing longstanding macroeconomic issue...
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Washington, DC
2022
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| Online Access: | http://hdl.handle.net/10986/37644 |
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okr-10986-376442022-09-19T14:20:45Z Grievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypt World Bank GRIEVANCE REDRESS MECHANISM COVID-19 SOCIAL PROTECTION DELIVERY CHAIN SOCIAL ACCOUNTABILITY MEASURES INSTITUTIONAL ARRANGEMENTS PROCESSES CONFIDENTIALITY TRANSPARENCY TIMELY RESOLUTION INTEGRITY AND IMPARTIALITY NON-DISCRIMINATION NO-FEE ACTIVE LISTENING ARCHITECTURE UPTAKE CHANNELS Launched in January 2015, the Takaful and Karama (T&K) program is among the Arab Republic of Egypt government’s cornerstone social protection mitigation measures. It seeks to alleviate the adverse effects of the country’s bold economic reforms aimed at addressing longstanding macroeconomic issues. Implemented by the Ministry of Social Solidarity (MoSS) and co-financed by the government and the World Bank, the T&K program is among Egypt’s largest investments in human capital development. This case study summarizes the practices of the T&K program GRM to date, including lessons learned. The experiences and achievements of the T&K GRM in Karama’s beneficiary assessment phase are specifically highlighted. Section two explores the GRM as part of a broader social accountability approach; section three summarizes the institutional arrangements for grievance resolution; section four discusses key results and trends regarding grievance handling; and section five concludes with a snapshot of achievements, lessons learned, areas of strength and in need of improvement, and the path forward. 2022-07-06T15:27:48Z 2022-07-06T15:27:48Z 2022 Working Paper http://hdl.handle.net/10986/37644 en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC Publications & Research Publications & Research :: Working Paper Africa Africa Egypt, Arab Republic of |
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Digital Repository |
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Foreign Institution |
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Digital Repositories |
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World Bank Open Knowledge Repository |
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World Bank |
| language |
en_US |
| topic |
GRIEVANCE REDRESS MECHANISM COVID-19 SOCIAL PROTECTION DELIVERY CHAIN SOCIAL ACCOUNTABILITY MEASURES INSTITUTIONAL ARRANGEMENTS PROCESSES CONFIDENTIALITY TRANSPARENCY TIMELY RESOLUTION INTEGRITY AND IMPARTIALITY NON-DISCRIMINATION NO-FEE ACTIVE LISTENING ARCHITECTURE UPTAKE CHANNELS |
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GRIEVANCE REDRESS MECHANISM COVID-19 SOCIAL PROTECTION DELIVERY CHAIN SOCIAL ACCOUNTABILITY MEASURES INSTITUTIONAL ARRANGEMENTS PROCESSES CONFIDENTIALITY TRANSPARENCY TIMELY RESOLUTION INTEGRITY AND IMPARTIALITY NON-DISCRIMINATION NO-FEE ACTIVE LISTENING ARCHITECTURE UPTAKE CHANNELS World Bank Grievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypt |
| geographic_facet |
Africa Africa Egypt, Arab Republic of |
| description |
Launched in January 2015, the Takaful and Karama (T&K) program is among the Arab Republic of Egypt government’s cornerstone social protection mitigation measures. It seeks to alleviate the adverse effects of the country’s bold economic reforms aimed at addressing longstanding macroeconomic issues. Implemented by the Ministry of Social Solidarity (MoSS) and co-financed by the government and the World Bank, the T&K program is among Egypt’s largest investments in human capital development. This case study summarizes the practices of the T&K program GRM to date, including lessons learned. The experiences and achievements of the T&K GRM in Karama’s beneficiary assessment phase are specifically highlighted. Section two explores the GRM as part of a broader social accountability approach; section three summarizes the institutional arrangements for grievance resolution; section four discusses key results and trends regarding grievance handling; and section five concludes with a snapshot of achievements, lessons learned, areas of strength and in need of improvement, and the path forward. |
| format |
Working Paper |
| author |
World Bank |
| author_facet |
World Bank |
| author_sort |
World Bank |
| title |
Grievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypt |
| title_short |
Grievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypt |
| title_full |
Grievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypt |
| title_fullStr |
Grievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypt |
| title_full_unstemmed |
Grievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypt |
| title_sort |
grievance redress mechanism of the takaful and karama program in the arab republic of egypt |
| publisher |
Washington, DC |
| publishDate |
2022 |
| url |
http://hdl.handle.net/10986/37644 |
| _version_ |
1764487595502338048 |