Strengthening Grievance Mechanisms in Georgia

This note offers an overview of challenges and lessons learned from the 2019 effort, then reviews each of the PIU’s GMs, including the respective GM complaint uptake channels, overall GM architecture, registration and categorization processes, investigation and resolution mechanisms, related communi...

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Main Author: World Bank
Format: Working Paper
Language:en_US
Published: Washington, DC : World Bank 2022
Subjects:
Online Access:http://hdl.handle.net/10986/37645
id okr-10986-37645
recordtype oai_dc
spelling okr-10986-376452022-07-07T05:10:29Z Strengthening Grievance Mechanisms in Georgia World Bank GRIEVANCE REDRESS MECHANISM CHALLENGES AND LESSONS GEORGIA STATE ELECTROSYSTEM ROADS DEPARTMENT MUNICIPAL DEVELOPMENT FUND COMPLAINTS GENDER DISTRIBUTION This note offers an overview of challenges and lessons learned from the 2019 effort, then reviews each of the PIU’s GMs, including the respective GM complaint uptake channels, overall GM architecture, registration and categorization processes, investigation and resolution mechanisms, related communication efforts, and grievance-related data. Efforts taken to strengthen the GMs since the 2019 technical assistance until late 2021 are highlighted, and areas for growth are explored. This note is intended for World Bank task teams and PIUs to show how a rapid diagnostic can lead to significant improvements in the design and implementation of GMs and a marked enhancement of social accountability in projects financed by multilateral development banks. 2022-07-06T15:43:10Z 2022-07-06T15:43:10Z 2022 Working Paper http://hdl.handle.net/10986/37645 en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC : World Bank Publications & Research Publications & Research :: Working Paper Europe and Central Asia Europe and Central Asia Georgia
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language en_US
topic GRIEVANCE REDRESS MECHANISM
CHALLENGES AND LESSONS
GEORGIA
STATE ELECTROSYSTEM
ROADS DEPARTMENT
MUNICIPAL DEVELOPMENT FUND
COMPLAINTS
GENDER DISTRIBUTION
spellingShingle GRIEVANCE REDRESS MECHANISM
CHALLENGES AND LESSONS
GEORGIA
STATE ELECTROSYSTEM
ROADS DEPARTMENT
MUNICIPAL DEVELOPMENT FUND
COMPLAINTS
GENDER DISTRIBUTION
World Bank
Strengthening Grievance Mechanisms in Georgia
geographic_facet Europe and Central Asia
Europe and Central Asia
Georgia
description This note offers an overview of challenges and lessons learned from the 2019 effort, then reviews each of the PIU’s GMs, including the respective GM complaint uptake channels, overall GM architecture, registration and categorization processes, investigation and resolution mechanisms, related communication efforts, and grievance-related data. Efforts taken to strengthen the GMs since the 2019 technical assistance until late 2021 are highlighted, and areas for growth are explored. This note is intended for World Bank task teams and PIUs to show how a rapid diagnostic can lead to significant improvements in the design and implementation of GMs and a marked enhancement of social accountability in projects financed by multilateral development banks.
format Working Paper
author World Bank
author_facet World Bank
author_sort World Bank
title Strengthening Grievance Mechanisms in Georgia
title_short Strengthening Grievance Mechanisms in Georgia
title_full Strengthening Grievance Mechanisms in Georgia
title_fullStr Strengthening Grievance Mechanisms in Georgia
title_full_unstemmed Strengthening Grievance Mechanisms in Georgia
title_sort strengthening grievance mechanisms in georgia
publisher Washington, DC : World Bank
publishDate 2022
url http://hdl.handle.net/10986/37645
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