Measuring Household Usage of Financial Services : Does it Matter How or Whom You Ask?
In recent years, the number of surveys of access to and use of financial services has multiplied, but little is known about whether the data generated are comparable across countries, or within the same country over time. This paper reports results...
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| Format: | Policy Research Working Paper |
| Language: | English |
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2012
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| Online Access: | http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20090910160126 http://hdl.handle.net/10986/4240 |
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okr-10986-42402021-04-23T14:02:16Z Measuring Household Usage of Financial Services : Does it Matter How or Whom You Ask? Cull, Robert Scott, Kinnon ACCESS INDICATORS ACCESS TO ACCOUNT ACCESS TO FINANCE ACCESS TO FINANCIAL SERVICES ACCOUNT HOLDERS ACCURATE ESTIMATES ACCURATE INFORMATION AGRICULTURAL ACTIVITIES ATM ATM CARD ATM CARDS ATMS BALANCE SHEET BALANCE SHEETS BANK ACCESS BANK ACCOUNT BANK ACCOUNTS BANK BRANCHES BANK LOAN BANK LOANS BANKING SECTOR BANKING SERVICES BANKS BARRIER CALCULATIONS CDS CENTRAL BANKS COLLATERAL COMMERCIAL BANK CONTRACT ENFORCEMENT CONTRIBUTIONS CREDIT BANKS CREDIT CONSTRAINTS CREDIT HISTORIES CREDIT UNION CURRENT ACCOUNT DEBIT CARD DEBT DEPOSIT DEPOSITORS DEPOSITS DESCRIPTION DEVELOPING COUNTRIES DWELLINGS ECONOMIC GROWTH EMPLOYEE EMPLOYER ENTREPRENEURSHIP EXCLUSION EXPENDITURES FAMILIES FAMILY MEMBERS FEMALE FINANCIAL DATA FINANCIAL DEPTH FINANCIAL DEVELOPMENT FINANCIAL EXCLUSION FINANCIAL INFORMATION FINANCIAL INSTITUTIONS FINANCIAL INSTRUMENTS FINANCIAL INTERMEDIATION FINANCIAL ISSUES FINANCIAL KNOWLEDGE FINANCIAL NEEDS FINANCIAL PRODUCTS FINANCIAL QUESTIONS FINANCIAL SECTOR DEVELOPMENT FINANCIAL SECTORS FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SERVICES FINANCIAL SYSTEM FINANCIAL SYSTEMS FORMAL BANK FORMAL CREDIT FORMAL FINANCIAL SECTOR HEAD OF HOUSEHOLD HEALTH INSURANCE HOUSEHOLD ACCESS HOUSEHOLD EXPENDITURES HOUSEHOLDS HUMAN CAPITAL INCOME INCOME DISTRIBUTION INEQUALITY INFORMAL CREDIT INFORMAL SAVING INFORMAL SAVINGS INSURANCE INSURANCE POLICIES INSURANCE PRODUCTS INSURANCE SERVICES INTERNATIONAL BANK INVESTING LABOR FORCE LABOR FORCE PARTICIPATION LABOR MARKET LIMITED ACCESS LIVING CONDITIONS LIVING STANDARDS LOAN MACROECONOMICS MARGINAL COST MARKETING MFI MICROCREDIT MICROFINANCE MICROFINANCE INSTITUTIONS MOBILITY MONEY MARKET OLDER INDIVIDUALS OUTREACH OVERDRAFT PENSIONS PHYSICAL ACCESS POSSESSIONS POST OFFICE POST OFFICE SAVINGS POVERTY ALLEVIATION PROBABILITY PROVIDENT FUND PUBLIC SERVICES QUESTIONNAIRE QUESTIONNAIRES REGULATORS REMOTE AREAS RESEARCH ASSISTANCE RESOURCE ALLOCATION RURAL AREA RURAL AREAS SALARY SAVINGS SAVINGS ACCOUNT SAVINGS ACCOUNTS SAVINGS BANK SAVINGS BANKS SMALL ENTREPRENEURS SMALL-SCALE ENTREPRENEURS STOCK MARKETS TRAINING MATERIALS TRANSACTIONS COSTS TREASURY TREASURY BILLS WORTH YOUNG ADULTS In recent years, the number of surveys of access to and use of financial services has multiplied, but little is known about whether the data generated are comparable across countries, or within the same country over time. This paper reports results from a randomized experiment in Ghana to test whether the identity of the respondent and the inclusion of product-specific cues in questions affect the reported rates of household usage of financial services. The analysis shows that rates of household usage are almost identical when the head reports on behalf of the household and when the rate is tabulated from a full enumeration of household use. Randomly selected informants (i.e., non-heads of the household) provide a less complete summary of household use of financial services than the other two methods. The findings also show that for credit from formal institutions, informal sources of savings, and insurance, usage rates are higher when questions are asked about specific financial products rather than about the respondent s dealings with types of financial institutions. In short, who is asked the questions and the form in which they are asked both matter. 2012-03-19T19:12:26Z 2012-03-19T19:12:26Z 2009-09-01 http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20090910160126 http://hdl.handle.net/10986/4240 English Paper is funded by the Knowledge for Change Program (KCP),Policy Research working paper ; no. WPS 5048 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank Publications & Research :: Policy Research Working Paper The World Region The World Region |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English |
| topic |
ACCESS INDICATORS ACCESS TO ACCOUNT ACCESS TO FINANCE ACCESS TO FINANCIAL SERVICES ACCOUNT HOLDERS ACCURATE ESTIMATES ACCURATE INFORMATION AGRICULTURAL ACTIVITIES ATM ATM CARD ATM CARDS ATMS BALANCE SHEET BALANCE SHEETS BANK ACCESS BANK ACCOUNT BANK ACCOUNTS BANK BRANCHES BANK LOAN BANK LOANS BANKING SECTOR BANKING SERVICES BANKS BARRIER CALCULATIONS CDS CENTRAL BANKS COLLATERAL COMMERCIAL BANK CONTRACT ENFORCEMENT CONTRIBUTIONS CREDIT BANKS CREDIT CONSTRAINTS CREDIT HISTORIES CREDIT UNION CURRENT ACCOUNT DEBIT CARD DEBT DEPOSIT DEPOSITORS DEPOSITS DESCRIPTION DEVELOPING COUNTRIES DWELLINGS ECONOMIC GROWTH EMPLOYEE EMPLOYER ENTREPRENEURSHIP EXCLUSION EXPENDITURES FAMILIES FAMILY MEMBERS FEMALE FINANCIAL DATA FINANCIAL DEPTH FINANCIAL DEVELOPMENT FINANCIAL EXCLUSION FINANCIAL INFORMATION FINANCIAL INSTITUTIONS FINANCIAL INSTRUMENTS FINANCIAL INTERMEDIATION FINANCIAL ISSUES FINANCIAL KNOWLEDGE FINANCIAL NEEDS FINANCIAL PRODUCTS FINANCIAL QUESTIONS FINANCIAL SECTOR DEVELOPMENT FINANCIAL SECTORS FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SERVICES FINANCIAL SYSTEM FINANCIAL SYSTEMS FORMAL BANK FORMAL CREDIT FORMAL FINANCIAL SECTOR HEAD OF HOUSEHOLD HEALTH INSURANCE HOUSEHOLD ACCESS HOUSEHOLD EXPENDITURES HOUSEHOLDS HUMAN CAPITAL INCOME INCOME DISTRIBUTION INEQUALITY INFORMAL CREDIT INFORMAL SAVING INFORMAL SAVINGS INSURANCE INSURANCE POLICIES INSURANCE PRODUCTS INSURANCE SERVICES INTERNATIONAL BANK INVESTING LABOR FORCE LABOR FORCE PARTICIPATION LABOR MARKET LIMITED ACCESS LIVING CONDITIONS LIVING STANDARDS LOAN MACROECONOMICS MARGINAL COST MARKETING MFI MICROCREDIT MICROFINANCE MICROFINANCE INSTITUTIONS MOBILITY MONEY MARKET OLDER INDIVIDUALS OUTREACH OVERDRAFT PENSIONS PHYSICAL ACCESS POSSESSIONS POST OFFICE POST OFFICE SAVINGS POVERTY ALLEVIATION PROBABILITY PROVIDENT FUND PUBLIC SERVICES QUESTIONNAIRE QUESTIONNAIRES REGULATORS REMOTE AREAS RESEARCH ASSISTANCE RESOURCE ALLOCATION RURAL AREA RURAL AREAS SALARY SAVINGS SAVINGS ACCOUNT SAVINGS ACCOUNTS SAVINGS BANK SAVINGS BANKS SMALL ENTREPRENEURS SMALL-SCALE ENTREPRENEURS STOCK MARKETS TRAINING MATERIALS TRANSACTIONS COSTS TREASURY TREASURY BILLS WORTH YOUNG ADULTS |
| spellingShingle |
ACCESS INDICATORS ACCESS TO ACCOUNT ACCESS TO FINANCE ACCESS TO FINANCIAL SERVICES ACCOUNT HOLDERS ACCURATE ESTIMATES ACCURATE INFORMATION AGRICULTURAL ACTIVITIES ATM ATM CARD ATM CARDS ATMS BALANCE SHEET BALANCE SHEETS BANK ACCESS BANK ACCOUNT BANK ACCOUNTS BANK BRANCHES BANK LOAN BANK LOANS BANKING SECTOR BANKING SERVICES BANKS BARRIER CALCULATIONS CDS CENTRAL BANKS COLLATERAL COMMERCIAL BANK CONTRACT ENFORCEMENT CONTRIBUTIONS CREDIT BANKS CREDIT CONSTRAINTS CREDIT HISTORIES CREDIT UNION CURRENT ACCOUNT DEBIT CARD DEBT DEPOSIT DEPOSITORS DEPOSITS DESCRIPTION DEVELOPING COUNTRIES DWELLINGS ECONOMIC GROWTH EMPLOYEE EMPLOYER ENTREPRENEURSHIP EXCLUSION EXPENDITURES FAMILIES FAMILY MEMBERS FEMALE FINANCIAL DATA FINANCIAL DEPTH FINANCIAL DEVELOPMENT FINANCIAL EXCLUSION FINANCIAL INFORMATION FINANCIAL INSTITUTIONS FINANCIAL INSTRUMENTS FINANCIAL INTERMEDIATION FINANCIAL ISSUES FINANCIAL KNOWLEDGE FINANCIAL NEEDS FINANCIAL PRODUCTS FINANCIAL QUESTIONS FINANCIAL SECTOR DEVELOPMENT FINANCIAL SECTORS FINANCIAL SERVICE FINANCIAL SERVICE PROVIDERS FINANCIAL SERVICES FINANCIAL SYSTEM FINANCIAL SYSTEMS FORMAL BANK FORMAL CREDIT FORMAL FINANCIAL SECTOR HEAD OF HOUSEHOLD HEALTH INSURANCE HOUSEHOLD ACCESS HOUSEHOLD EXPENDITURES HOUSEHOLDS HUMAN CAPITAL INCOME INCOME DISTRIBUTION INEQUALITY INFORMAL CREDIT INFORMAL SAVING INFORMAL SAVINGS INSURANCE INSURANCE POLICIES INSURANCE PRODUCTS INSURANCE SERVICES INTERNATIONAL BANK INVESTING LABOR FORCE LABOR FORCE PARTICIPATION LABOR MARKET LIMITED ACCESS LIVING CONDITIONS LIVING STANDARDS LOAN MACROECONOMICS MARGINAL COST MARKETING MFI MICROCREDIT MICROFINANCE MICROFINANCE INSTITUTIONS MOBILITY MONEY MARKET OLDER INDIVIDUALS OUTREACH OVERDRAFT PENSIONS PHYSICAL ACCESS POSSESSIONS POST OFFICE POST OFFICE SAVINGS POVERTY ALLEVIATION PROBABILITY PROVIDENT FUND PUBLIC SERVICES QUESTIONNAIRE QUESTIONNAIRES REGULATORS REMOTE AREAS RESEARCH ASSISTANCE RESOURCE ALLOCATION RURAL AREA RURAL AREAS SALARY SAVINGS SAVINGS ACCOUNT SAVINGS ACCOUNTS SAVINGS BANK SAVINGS BANKS SMALL ENTREPRENEURS SMALL-SCALE ENTREPRENEURS STOCK MARKETS TRAINING MATERIALS TRANSACTIONS COSTS TREASURY TREASURY BILLS WORTH YOUNG ADULTS Cull, Robert Scott, Kinnon Measuring Household Usage of Financial Services : Does it Matter How or Whom You Ask? |
| geographic_facet |
The World Region The World Region |
| relation |
Paper is funded by the Knowledge for Change
Program (KCP),Policy Research working paper ; no. WPS 5048 |
| description |
In recent years, the number of surveys
of access to and use of financial services has multiplied,
but little is known about whether the data generated are
comparable across countries, or within the same country over
time. This paper reports results from a randomized
experiment in Ghana to test whether the identity of the
respondent and the inclusion of product-specific cues in
questions affect the reported rates of household usage of
financial services. The analysis shows that rates of
household usage are almost identical when the head reports
on behalf of the household and when the rate is tabulated
from a full enumeration of household use. Randomly selected
informants (i.e., non-heads of the household) provide a less
complete summary of household use of financial services than
the other two methods. The findings also show that for
credit from formal institutions, informal sources of
savings, and insurance, usage rates are higher when
questions are asked about specific financial products rather
than about the respondent s dealings with types of financial
institutions. In short, who is asked the questions and the
form in which they are asked both matter. |
| format |
Publications & Research :: Policy Research Working Paper |
| author |
Cull, Robert Scott, Kinnon |
| author_facet |
Cull, Robert Scott, Kinnon |
| author_sort |
Cull, Robert |
| title |
Measuring Household Usage of Financial Services : Does it Matter How or Whom You Ask? |
| title_short |
Measuring Household Usage of Financial Services : Does it Matter How or Whom You Ask? |
| title_full |
Measuring Household Usage of Financial Services : Does it Matter How or Whom You Ask? |
| title_fullStr |
Measuring Household Usage of Financial Services : Does it Matter How or Whom You Ask? |
| title_full_unstemmed |
Measuring Household Usage of Financial Services : Does it Matter How or Whom You Ask? |
| title_sort |
measuring household usage of financial services : does it matter how or whom you ask? |
| publishDate |
2012 |
| url |
http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20090910160126 http://hdl.handle.net/10986/4240 |
| _version_ |
1764390553780224000 |