Determining Citizen Satisfaction with Local Public Education in Indonesia : The Significance of Actual Service Quality and Governance Conditions

Indonesians appear content with local public education, despite independent concerns about quality in the international context. Over 85 percent of respondents from the recent Governance and Decentralization Survey claim to be at least somewhat satisfied with primary school education. This study arg...

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Main Authors:	Lewis, Blane D., Pattinasarany, Daan
Format:	Journal Article
Language:	EN
Published:	2012
Subjects:	State and Local Government: Health, Education, and Welfare H750 Analysis of Education I210 Economic Development: Human Resources Human Development Income Distribution Migration O150 Economic Development: Regional, Urban, and Rural Analyses Transportation O180 Urban, Rural, and Regional Economics: Regional Migration Regional Labor Markets Population Neighborhood Characteristics R230
Online Access:	http://hdl.handle.net/10986/4688

id	okr-10986-4688
recordtype	oai_dc
spelling	okr-10986-46882021-04-23T14:02:19Z Determining Citizen Satisfaction with Local Public Education in Indonesia : The Significance of Actual Service Quality and Governance Conditions Lewis, Blane D. Pattinasarany, Daan State and Local Government: Health, Education, and Welfare H750 Analysis of Education I210 Economic Development: Human Resources Human Development Income Distribution Migration O150 Economic Development: Regional, Urban, and Rural Analyses Transportation O180 Urban, Rural, and Regional Economics: Regional Migration Regional Labor Markets Population Neighborhood Characteristics R230 Indonesians appear content with local public education, despite independent concerns about quality in the international context. Over 85 percent of respondents from the recent Governance and Decentralization Survey claim to be at least somewhat satisfied with primary school education. This study argues that the generally high levels of reported satisfaction are probably exaggerated because of courtesy bias, low expectations, and optimistic predispositions. Survey responses are best thought of as indicative of relative, and not absolute, levels of satisfaction. The empirical examination shows that objective measures of service quality and governance conditions are both significant determinants of the probability that households are satisfied with local public education. The significance of governance holds regardless of whether pertinent variables are assumed to be exogenous or whether they are specified as endogenously determined, although the endogenous specification performs much better, in general. The evidence suggests a cautious approach toward the use and interpretation of score card initiatives, which attempt to employ citizen satisfaction as a close proxy for actual quality of services, in nonrandom samples, and without controlling for other factors. In addition, the results provide a novel rationale for improving the local governance environment. 2012-03-30T07:29:15Z 2012-03-30T07:29:15Z 2009 Journal Article Growth and Change 00174815 http://hdl.handle.net/10986/4688 EN http://creativecommons.org/licenses/by-nc-nd/3.0/igo World Bank Journal Article Indonesia
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	EN
topic	State and Local Government: Health, Education, and Welfare H750 Analysis of Education I210 Economic Development: Human Resources Human Development Income Distribution Migration O150 Economic Development: Regional, Urban, and Rural Analyses Transportation O180 Urban, Rural, and Regional Economics: Regional Migration Regional Labor Markets Population Neighborhood Characteristics R230
spellingShingle	State and Local Government: Health, Education, and Welfare H750 Analysis of Education I210 Economic Development: Human Resources Human Development Income Distribution Migration O150 Economic Development: Regional, Urban, and Rural Analyses Transportation O180 Urban, Rural, and Regional Economics: Regional Migration Regional Labor Markets Population Neighborhood Characteristics R230 Lewis, Blane D. Pattinasarany, Daan Determining Citizen Satisfaction with Local Public Education in Indonesia : The Significance of Actual Service Quality and Governance Conditions
geographic_facet	Indonesia
relation	http://creativecommons.org/licenses/by-nc-nd/3.0/igo
description	Indonesians appear content with local public education, despite independent concerns about quality in the international context. Over 85 percent of respondents from the recent Governance and Decentralization Survey claim to be at least somewhat satisfied with primary school education. This study argues that the generally high levels of reported satisfaction are probably exaggerated because of courtesy bias, low expectations, and optimistic predispositions. Survey responses are best thought of as indicative of relative, and not absolute, levels of satisfaction. The empirical examination shows that objective measures of service quality and governance conditions are both significant determinants of the probability that households are satisfied with local public education. The significance of governance holds regardless of whether pertinent variables are assumed to be exogenous or whether they are specified as endogenously determined, although the endogenous specification performs much better, in general. The evidence suggests a cautious approach toward the use and interpretation of score card initiatives, which attempt to employ citizen satisfaction as a close proxy for actual quality of services, in nonrandom samples, and without controlling for other factors. In addition, the results provide a novel rationale for improving the local governance environment.
format	Journal Article
author	Lewis, Blane D. Pattinasarany, Daan
author_facet	Lewis, Blane D. Pattinasarany, Daan
author_sort	Lewis, Blane D.
title	Determining Citizen Satisfaction with Local Public Education in Indonesia : The Significance of Actual Service Quality and Governance Conditions
title_short	Determining Citizen Satisfaction with Local Public Education in Indonesia : The Significance of Actual Service Quality and Governance Conditions
title_full	Determining Citizen Satisfaction with Local Public Education in Indonesia : The Significance of Actual Service Quality and Governance Conditions
title_fullStr	Determining Citizen Satisfaction with Local Public Education in Indonesia : The Significance of Actual Service Quality and Governance Conditions
title_full_unstemmed	Determining Citizen Satisfaction with Local Public Education in Indonesia : The Significance of Actual Service Quality and Governance Conditions
title_sort	determining citizen satisfaction with local public education in indonesia : the significance of actual service quality and governance conditions
publishDate	2012
url	http://hdl.handle.net/10986/4688
_version_	1764392403490308096

Determining Citizen Satisfaction with Local Public Education in Indonesia : The Significance of Actual Service Quality and Governance Conditions

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