Improving the Commercial Practices of an Electrical Utility : Electricity Dispenser System in Tanzania - A Component of the Tanzania Power VI Project

Improving the Commercial Practices of an Electrical Utility : Electricity Dispenser System in Tanzania - A Component of the Tanzania Power VI Project

The Tanzania Electric Supply Company (TANESCO) has experienced major problems with billing and collecting revenues. To improve customer services; and improve the collection of revenues, the utility company switched to an electricity prepayment syst...

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Bibliographic Details
Main Author: World Bank
Format: Brief
Language:English
Published: Washington, DC 2012
Subjects:
ATM
AVAILABILITY
BEST PRACTICE
BEST PRACTICES
BUSINESS OPERATIONS
CONSERVATION
CUSTOMER SERVICES
ELECTRIC SUPPLY
ELECTRICITY
ELECTRICITY USE
ENERGY EFFICIENCY
ENERGY STRATEGIES
ENTERPRISE NETWORK
GAS
HOME PAGE
INNOVATIONS
INPUT DEVICE
INPUT DEVICES
INSTALLATION
MONITORS
OIL
POWER
POWER SECTOR
PROJECT MANAGEMENT
TECHNICAL DEPARTMENT
TELEPHONE
UTILITY COMPANY
WEB
WEB SITE
Online Access:http://documents.worldbank.org/curated/en/1996/06/13983086/improving-commercial-practices-electrical-utility-electricity-dispenser-system-tanzania-component-tanzania-power-four-project
http://hdl.handle.net/10986/9966
Description
Summary:The Tanzania Electric Supply Company (TANESCO) has experienced major problems with billing and collecting revenues. To improve customer services; and improve the collection of revenues, the utility company switched to an electricity prepayment system using Electricity Dispensers (ED). The ED which is an electric meter fitted with a circuit breaker, a computer logic chip and an input device, is installed in the customer's premises. The input devices are either magnetic card readers, similar to those on Automated Teller Machine (ATM), or numeric keypads similar to a telephone keypad. The input device allows the customer to control electricity-related consumption and expenditure.

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