TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain

TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain

Malaysia Airlines, with almost 40 domestic and over 80 foreign destinations, is the largest passenger airline in Southeast Asia. At its very is the people and their dedication and commitment to upholding the golden reputation of Malaysia Airlines. The shaping force behind its people is the Malaysia...

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Bibliographic Details
Main Author: Jain, Kamal Kishore
Format: Article
Language:English
Published: Faculty of Business and Management ; UiTM Press 2000
Subjects:
Total quality management. Benchmarking
Malaysia
Online Access:http://ir.uitm.edu.my/id/eprint/11413/
http://ir.uitm.edu.my/id/eprint/11413/
http://ir.uitm.edu.my/id/eprint/11413/1/AJ_KAMAL%20KISHORE%20JAIN%20JIBE%2000.pdf
id uitm-11413
recordtype eprints
spelling uitm-114132016-11-15T11:50:31Z http://ir.uitm.edu.my/id/eprint/11413/ TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain Jain, Kamal Kishore Total quality management. Benchmarking Malaysia Malaysia Airlines, with almost 40 domestic and over 80 foreign destinations, is the largest passenger airline in Southeast Asia. At its very is the people and their dedication and commitment to upholding the golden reputation of Malaysia Airlines. The shaping force behind its people is the Malaysia Airlines Academy - MAA. The Academy is a Training Institution approved as a training provider by the Human Resources Development Council (HRDC); the Ministry of Culture, Arts and Tourism (MOCAT), and the Ministry of Education of Malaysia. Being an approved training provider the Academy must ensure that its products and services meet customer requirements, and Safety Training modules meet statutory requirements of Department of Civil Aviation. Faculty of Business and Management ; UiTM Press 2000 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/11413/1/AJ_KAMAL%20KISHORE%20JAIN%20JIBE%2000.pdf Jain, Kamal Kishore (2000) TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain. Journal of International Business, Economics and Entrepreneurship (JIBE), 8 (1). pp. 81-101. ISSN 0128-7494 https://jibe.uitm.edu.my/
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Total quality management. Benchmarking
Malaysia
spellingShingle Total quality management. Benchmarking
Malaysia
Jain, Kamal Kishore
TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain
description Malaysia Airlines, with almost 40 domestic and over 80 foreign destinations, is the largest passenger airline in Southeast Asia. At its very is the people and their dedication and commitment to upholding the golden reputation of Malaysia Airlines. The shaping force behind its people is the Malaysia Airlines Academy - MAA. The Academy is a Training Institution approved as a training provider by the Human Resources Development Council (HRDC); the Ministry of Culture, Arts and Tourism (MOCAT), and the Ministry of Education of Malaysia. Being an approved training provider the Academy must ensure that its products and services meet customer requirements, and Safety Training modules meet statutory requirements of Department of Civil Aviation.
format Article
author Jain, Kamal Kishore
author_facet Jain, Kamal Kishore
author_sort Jain, Kamal Kishore
title TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain
title_short TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain
title_full TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain
title_fullStr TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain
title_full_unstemmed TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain
title_sort tqm : a case study of malaysia airlines academy / kamal kishore jain
publisher Faculty of Business and Management ; UiTM Press
publishDate 2000
url http://ir.uitm.edu.my/id/eprint/11413/
http://ir.uitm.edu.my/id/eprint/11413/
http://ir.uitm.edu.my/id/eprint/11413/1/AJ_KAMAL%20KISHORE%20JAIN%20JIBE%2000.pdf
first_indexed 2023-09-18T22:47:55Z
last_indexed 2023-09-18T22:47:55Z
_version_ 1777417348897046528

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