Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah

Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah

This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach show...

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Main Authors: Salamudin, Norhana, Ismail, Noraini, Abdullah, Hazman Shah
Format: Article
Language:English
Published: Institute of Research, Development and Commercialization (IRDC) 2005
Subjects:
Selangor
Management information systems
Quality control. Standards
Online Access:http://ir.uitm.edu.my/id/eprint/12961/
http://ir.uitm.edu.my/id/eprint/12961/1/AJ_NORHANA%20SALAMUDIN%20SMRJ%2005%201.pdf
id uitm-12961
recordtype eprints
spelling uitm-129612016-06-06T07:05:15Z http://ir.uitm.edu.my/id/eprint/12961/ Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah Salamudin, Norhana Ismail, Noraini Abdullah, Hazman Shah Selangor Management information systems Quality control. Standards This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach shows a relatively high correlation with perceived value. Staff reaction to innovation is connected to their interest and perceived value towards personal and institutional development, and growth. The multiple regression analysis shows that the model explains /5% to 19% ofthe variance in innovation acceptance with interest being the only significant variable. The moderating role of implementation prior to the exercise was examined via the hierarchical regression analysis. The results indicate that implementation strategy interacts with the interest variable enhancing the explanatory power to 24%. The resulting Rl change adds weight to the claim that the implementation strategy plays a critical role in generating acceptance ofthe innovation introduced A more inclusive and participative strategy is likely to generate greater interest and engagement and induce greater acceptance ofthe innovation. Thus, any implementation strategy that does not incorporate involvement, consultation and consensus building among members will deepen existing chasm between managers and the managed Nowhere is this chasm more visible than in the academia. Institute of Research, Development and Commercialization (IRDC) 2005 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/12961/1/AJ_NORHANA%20SALAMUDIN%20SMRJ%2005%201.pdf Salamudin, Norhana and Ismail, Noraini and Abdullah, Hazman Shah (2005) Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah. Social and Management Research Journal, 2 (2). pp. 41-52. ISSN 1675-7017
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Selangor
Management information systems
Quality control. Standards
spellingShingle Selangor
Management information systems
Quality control. Standards
Salamudin, Norhana
Ismail, Noraini
Abdullah, Hazman Shah
Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
description This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach shows a relatively high correlation with perceived value. Staff reaction to innovation is connected to their interest and perceived value towards personal and institutional development, and growth. The multiple regression analysis shows that the model explains /5% to 19% ofthe variance in innovation acceptance with interest being the only significant variable. The moderating role of implementation prior to the exercise was examined via the hierarchical regression analysis. The results indicate that implementation strategy interacts with the interest variable enhancing the explanatory power to 24%. The resulting Rl change adds weight to the claim that the implementation strategy plays a critical role in generating acceptance ofthe innovation introduced A more inclusive and participative strategy is likely to generate greater interest and engagement and induce greater acceptance ofthe innovation. Thus, any implementation strategy that does not incorporate involvement, consultation and consensus building among members will deepen existing chasm between managers and the managed Nowhere is this chasm more visible than in the academia.
format Article
author Salamudin, Norhana
Ismail, Noraini
Abdullah, Hazman Shah
author_facet Salamudin, Norhana
Ismail, Noraini
Abdullah, Hazman Shah
author_sort Salamudin, Norhana
title Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
title_short Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
title_full Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
title_fullStr Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
title_full_unstemmed Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
title_sort building iso 9000 based quality management systems in education : the case of the faculty of business management, uitm shah alam / norhana salamudin, noraini ismail and hazman shah abdullah
publisher Institute of Research, Development and Commercialization (IRDC)
publishDate 2005
url http://ir.uitm.edu.my/id/eprint/12961/
http://ir.uitm.edu.my/id/eprint/12961/1/AJ_NORHANA%20SALAMUDIN%20SMRJ%2005%201.pdf
first_indexed 2023-09-18T22:49:37Z
last_indexed 2023-09-18T22:49:37Z
_version_ 1777417456717922304

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