Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah

This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach show...

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Main Authors:	Salamudin, Norhana, Ismail, Noraini, Abdullah, Hazman Shah
Format:	Article
Language:	English
Published:	Institute of Research, Development and Commercialization (IRDC) 2005
Subjects:	Selangor Management information systems Quality control. Standards
Online Access:	http://ir.uitm.edu.my/id/eprint/12961/ http://ir.uitm.edu.my/id/eprint/12961/1/AJ_NORHANA%20SALAMUDIN%20SMRJ%2005%201.pdf

id	uitm-12961
recordtype	eprints
spelling	uitm-129612016-06-06T07:05:15Z http://ir.uitm.edu.my/id/eprint/12961/ Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah Salamudin, Norhana Ismail, Noraini Abdullah, Hazman Shah Selangor Management information systems Quality control. Standards This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach shows a relatively high correlation with perceived value. Staff reaction to innovation is connected to their interest and perceived value towards personal and institutional development, and growth. The multiple regression analysis shows that the model explains /5% to 19% ofthe variance in innovation acceptance with interest being the only significant variable. The moderating role of implementation prior to the exercise was examined via the hierarchical regression analysis. The results indicate that implementation strategy interacts with the interest variable enhancing the explanatory power to 24%. The resulting Rl change adds weight to the claim that the implementation strategy plays a critical role in generating acceptance ofthe innovation introduced A more inclusive and participative strategy is likely to generate greater interest and engagement and induce greater acceptance ofthe innovation. Thus, any implementation strategy that does not incorporate involvement, consultation and consensus building among members will deepen existing chasm between managers and the managed Nowhere is this chasm more visible than in the academia. Institute of Research, Development and Commercialization (IRDC) 2005 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/12961/1/AJ_NORHANA%20SALAMUDIN%20SMRJ%2005%201.pdf Salamudin, Norhana and Ismail, Noraini and Abdullah, Hazman Shah (2005) Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah. Social and Management Research Journal, 2 (2). pp. 41-52. ISSN 1675-7017
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Selangor Management information systems Quality control. Standards
spellingShingle	Selangor Management information systems Quality control. Standards Salamudin, Norhana Ismail, Noraini Abdullah, Hazman Shah Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
description	This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach shows a relatively high correlation with perceived value. Staff reaction to innovation is connected to their interest and perceived value towards personal and institutional development, and growth. The multiple regression analysis shows that the model explains /5% to 19% ofthe variance in innovation acceptance with interest being the only significant variable. The moderating role of implementation prior to the exercise was examined via the hierarchical regression analysis. The results indicate that implementation strategy interacts with the interest variable enhancing the explanatory power to 24%. The resulting Rl change adds weight to the claim that the implementation strategy plays a critical role in generating acceptance ofthe innovation introduced A more inclusive and participative strategy is likely to generate greater interest and engagement and induce greater acceptance ofthe innovation. Thus, any implementation strategy that does not incorporate involvement, consultation and consensus building among members will deepen existing chasm between managers and the managed Nowhere is this chasm more visible than in the academia.
format	Article
author	Salamudin, Norhana Ismail, Noraini Abdullah, Hazman Shah
author_facet	Salamudin, Norhana Ismail, Noraini Abdullah, Hazman Shah
author_sort	Salamudin, Norhana
title	Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
title_short	Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
title_full	Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
title_fullStr	Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
title_full_unstemmed	Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
title_sort	building iso 9000 based quality management systems in education : the case of the faculty of business management, uitm shah alam / norhana salamudin, noraini ismail and hazman shah abdullah
publisher	Institute of Research, Development and Commercialization (IRDC)
publishDate	2005
url	http://ir.uitm.edu.my/id/eprint/12961/ http://ir.uitm.edu.my/id/eprint/12961/1/AJ_NORHANA%20SALAMUDIN%20SMRJ%2005%201.pdf
first_indexed	2023-09-18T22:49:37Z
last_indexed	2023-09-18T22:49:37Z
_version_	1777417456717922304

Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah

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