Building ISO 9000 based quality management systems in education : the case of the Faculty of Business Management, UiTM Shah Alam / Norhana Salamudin, Noraini Ismail and Hazman Shah Abdullah
This study examines a managerial innovation involving developing, implementing and accrediting a quality management system based on the ISO 9000 international standard. There is moderate correlation between interest in managerial innovation and perceived value. Implementation strategy/approach show...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Institute of Research, Development and Commercialization (IRDC)
2005
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| Online Access: | http://ir.uitm.edu.my/id/eprint/12961/ http://ir.uitm.edu.my/id/eprint/12961/1/AJ_NORHANA%20SALAMUDIN%20SMRJ%2005%201.pdf |