Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan

Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan

The potential impact of knowledge management in the public sector organizations on the stakeholders is greater than that in the private sector organizations. Knowledge management is regarded as an essential component to the Electronic Government evolution in Malaysia because it uses people and techn...

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Main Authors: Salleh, Kalsom, Syed Ahmad, Syed Noh, Syed Ikhsan, Syed Omar Sharifuddin
Format: Article
Language:English
Published: Research Management Institute (RMI) 2010
Subjects:
Malaysia
Online Access:http://ir.uitm.edu.my/id/eprint/13081/
http://ir.uitm.edu.my/id/eprint/13081/1/AJ_KALSOM%20SALLEH%20SMRJ%2010%201.pdf
id uitm-13081
recordtype eprints
spelling uitm-130812016-06-30T00:44:31Z http://ir.uitm.edu.my/id/eprint/13081/ Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan Salleh, Kalsom Syed Ahmad, Syed Noh Syed Ikhsan, Syed Omar Sharifuddin Malaysia The potential impact of knowledge management in the public sector organizations on the stakeholders is greater than that in the private sector organizations. Knowledge management is regarded as an essential component to the Electronic Government evolution in Malaysia because it uses people and technology to generate creativity and innovation in the existing systems to improve productivity and quality of services. Thus. this paper explores the role ofknowledge management in the Local Authorities in a broader perspective towards achieving the Electronic Government. A case study research of knowledge management in the Local Authorities is imperative as it provides empirical evidence on whether knowledge management is a suitable platform for Electronic Government evolution in Malaysia. Survey questionnaires were distributed to the senior and middle management government officers in the Local Authorities located in the Kuala Lumpur Federal Territory and Selangor State. This group ofgovernment officers was selected as they are responsible for the strategic policies and operational management in various departments ofthe Local Authorities. The responses from the questionnaires were aimed to identify the potential benefits and challenges in using KM as a strategic management tool to improve the internal operational efficiency and electronic service delivery system ofthe Local Authorities. Thefindings revealed a high level ofperceived importance ofKM benefits in achieving the Electronic Government paradigm. However, the main obstaclesfor the Local Authorities to adopt knowledge management are non-standardized processes and procedures of organizational systems and outdated information and communication technology and inadequate knowledge management tools. Research Management Institute (RMI) 2010 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/13081/1/AJ_KALSOM%20SALLEH%20SMRJ%2010%201.pdf Salleh, Kalsom and Syed Ahmad, Syed Noh and Syed Ikhsan, Syed Omar Sharifuddin (2010) Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan. Social and Management Research Journal, 7 (1). pp. 67-85. ISSN 1675-7017
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Malaysia
spellingShingle Malaysia
Salleh, Kalsom
Syed Ahmad, Syed Noh
Syed Ikhsan, Syed Omar Sharifuddin
Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan
description The potential impact of knowledge management in the public sector organizations on the stakeholders is greater than that in the private sector organizations. Knowledge management is regarded as an essential component to the Electronic Government evolution in Malaysia because it uses people and technology to generate creativity and innovation in the existing systems to improve productivity and quality of services. Thus. this paper explores the role ofknowledge management in the Local Authorities in a broader perspective towards achieving the Electronic Government. A case study research of knowledge management in the Local Authorities is imperative as it provides empirical evidence on whether knowledge management is a suitable platform for Electronic Government evolution in Malaysia. Survey questionnaires were distributed to the senior and middle management government officers in the Local Authorities located in the Kuala Lumpur Federal Territory and Selangor State. This group ofgovernment officers was selected as they are responsible for the strategic policies and operational management in various departments ofthe Local Authorities. The responses from the questionnaires were aimed to identify the potential benefits and challenges in using KM as a strategic management tool to improve the internal operational efficiency and electronic service delivery system ofthe Local Authorities. Thefindings revealed a high level ofperceived importance ofKM benefits in achieving the Electronic Government paradigm. However, the main obstaclesfor the Local Authorities to adopt knowledge management are non-standardized processes and procedures of organizational systems and outdated information and communication technology and inadequate knowledge management tools.
format Article
author Salleh, Kalsom
Syed Ahmad, Syed Noh
Syed Ikhsan, Syed Omar Sharifuddin
author_facet Salleh, Kalsom
Syed Ahmad, Syed Noh
Syed Ikhsan, Syed Omar Sharifuddin
author_sort Salleh, Kalsom
title Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan
title_short Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan
title_full Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan
title_fullStr Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan
title_full_unstemmed Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia / Kalsom Salleh, Syed Noh Syed Ahmad and Syed Omar Sharifuddin Syed Ikhsan
title_sort benefits and challenges of knowledge management in public sector : a case study of local authorities in malaysia / kalsom salleh, syed noh syed ahmad and syed omar sharifuddin syed ikhsan
publisher Research Management Institute (RMI)
publishDate 2010
url http://ir.uitm.edu.my/id/eprint/13081/
http://ir.uitm.edu.my/id/eprint/13081/1/AJ_KALSOM%20SALLEH%20SMRJ%2010%201.pdf
first_indexed 2023-09-18T22:49:49Z
last_indexed 2023-09-18T22:49:49Z
_version_ 1777417469139353600

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