APA (7th ed.) Citation

Lahap, J., G., B. O., & Jim, S. (2011). Towards developing a service delivery improvement model for the Malaysian Hotel sector / Johanudin Lahap, G. Barry O'Mahony and Jim Sillitoe. Research Management Institute (RMI).

Chicago Style (17th ed.) Citation

Lahap, Johanudin, Barry O'Mahony G., and Sillitoe Jim. Towards Developing a Service Delivery Improvement Model for the Malaysian Hotel Sector / Johanudin Lahap, G. Barry O'Mahony and Jim Sillitoe. Research Management Institute (RMI), 2011.

MLA (8th ed.) Citation

Lahap, Johanudin, et al. Towards Developing a Service Delivery Improvement Model for the Malaysian Hotel Sector / Johanudin Lahap, G. Barry O'Mahony and Jim Sillitoe. Research Management Institute (RMI), 2011.