Factors affecting user satisfaction on e-services in Perpustakaan Tengku Anis / Nurfatihah S Baharuddin

Factors affecting user satisfaction on e-services in Perpustakaan Tengku Anis / Nurfatihah S Baharuddin

The innovation of Information Communication and Technology (ICT) has changed the library management trend. The purpose of the study was to determine the factor affecting e-service satisfaction and to determine user acceptance of e-service in Perpustakaan Tengku Anis (PTA), University Technology MAR...

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Bibliographic Details
Main Author: S Baharuddin, Nurfatihah
Format: Thesis
Language:English
Published: 2014
Subjects:
Library Science. Information Science
Online Access:http://ir.uitm.edu.my/id/eprint/13950/
http://ir.uitm.edu.my/id/eprint/13950/1/TM_NURFATIHAH%20S%20BAHARUDDIN%20IM%2014_5.pdf
id uitm-13950
recordtype eprints
spelling uitm-139502016-06-09T08:04:51Z http://ir.uitm.edu.my/id/eprint/13950/ Factors affecting user satisfaction on e-services in Perpustakaan Tengku Anis / Nurfatihah S Baharuddin S Baharuddin, Nurfatihah Library Science. Information Science The innovation of Information Communication and Technology (ICT) has changed the library management trend. The purpose of the study was to determine the factor affecting e-service satisfaction and to determine user acceptance of e-service in Perpustakaan Tengku Anis (PTA), University Technology MARA (UiTM) Cawangan Kelantan. Undergraduate students from faculty of management and business cluster are chosen as research population and it enrolled separated faculty consists of Faculty of Information Management, Faculty of Business Management, and Faculty of Accountancy. The study show that web design, navigation, usability, usefulness, information quality and responsiveness does contribute towards e-service satisfaction 2014 Thesis NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/13950/1/TM_NURFATIHAH%20S%20BAHARUDDIN%20IM%2014_5.pdf S Baharuddin, Nurfatihah (2014) Factors affecting user satisfaction on e-services in Perpustakaan Tengku Anis / Nurfatihah S Baharuddin. Masters thesis, Universiti Teknologi MARA.
repository_type Digital Repository
institution_category Local University
institution Universiti Teknologi MARA
building UiTM Institutional Repository
collection Online Access
language English
topic Library Science. Information Science
spellingShingle Library Science. Information Science
S Baharuddin, Nurfatihah
Factors affecting user satisfaction on e-services in Perpustakaan Tengku Anis / Nurfatihah S Baharuddin
description The innovation of Information Communication and Technology (ICT) has changed the library management trend. The purpose of the study was to determine the factor affecting e-service satisfaction and to determine user acceptance of e-service in Perpustakaan Tengku Anis (PTA), University Technology MARA (UiTM) Cawangan Kelantan. Undergraduate students from faculty of management and business cluster are chosen as research population and it enrolled separated faculty consists of Faculty of Information Management, Faculty of Business Management, and Faculty of Accountancy. The study show that web design, navigation, usability, usefulness, information quality and responsiveness does contribute towards e-service satisfaction
format Thesis
author S Baharuddin, Nurfatihah
author_facet S Baharuddin, Nurfatihah
author_sort S Baharuddin, Nurfatihah
title Factors affecting user satisfaction on e-services in Perpustakaan Tengku Anis / Nurfatihah S Baharuddin
title_short Factors affecting user satisfaction on e-services in Perpustakaan Tengku Anis / Nurfatihah S Baharuddin
title_full Factors affecting user satisfaction on e-services in Perpustakaan Tengku Anis / Nurfatihah S Baharuddin
title_fullStr Factors affecting user satisfaction on e-services in Perpustakaan Tengku Anis / Nurfatihah S Baharuddin
title_full_unstemmed Factors affecting user satisfaction on e-services in Perpustakaan Tengku Anis / Nurfatihah S Baharuddin
title_sort factors affecting user satisfaction on e-services in perpustakaan tengku anis / nurfatihah s baharuddin
publishDate 2014
url http://ir.uitm.edu.my/id/eprint/13950/
http://ir.uitm.edu.my/id/eprint/13950/1/TM_NURFATIHAH%20S%20BAHARUDDIN%20IM%2014_5.pdf
first_indexed 2023-09-18T22:50:32Z
last_indexed 2023-09-18T22:50:32Z
_version_ 1777417514163109888

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