An exploratory analysis of organizational citizenship behaviour factor structure among employees in hotel industry / Shaiful Annuar Khalid and Hassan Ali

Most of the literature on organizational citizenship behavior (OCB) was developed in the West, mainly North America. Not much is known about the meaningfulness and categories of OCB in other cultural environment such as Malaysia. This study investigates the dimensionality of OCB using a sample of h...

Full description

Bibliographic Details
Main Authors:	Khalid, Shaiful Annuar, Alias, Hassan
Format:	Article
Language:	English
Published:	Universiti Teknologi MARA, Perlis 2005
Subjects:	Performance standards Quality control
Online Access:	http://ir.uitm.edu.my/id/eprint/14682/ http://ir.uitm.edu.my/id/eprint/14682/1/AJ_SHAIFUL%20ANNUAR%20KHALID%20JI%2005.pdf

id	uitm-14682
recordtype	eprints
spelling	uitm-146822016-09-23T01:16:34Z http://ir.uitm.edu.my/id/eprint/14682/ An exploratory analysis of organizational citizenship behaviour factor structure among employees in hotel industry / Shaiful Annuar Khalid and Hassan Ali Khalid, Shaiful Annuar Alias, Hassan Performance standards Quality control Most of the literature on organizational citizenship behavior (OCB) was developed in the West, mainly North America. Not much is known about the meaningfulness and categories of OCB in other cultural environment such as Malaysia. This study investigates the dimensionality of OCB using a sample of hotel employees. Factors analysis of OCB items as rated by superiors revealed 5 dimensions, labeled as helping behavior, sportsmanship, conscientiousness, patience and civic virtue. Factor analysis of OCB items based on self-ratings (non manager employees) resulted in six dimensions, named as altruism, courtesy, conscientiousness, sportsmanship, effort expended and civic virtue. These results show that the forms of OCB seem to hold relatively well in another international context, although there are some differences. Universiti Teknologi MARA, Perlis 2005 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/14682/1/AJ_SHAIFUL%20ANNUAR%20KHALID%20JI%2005.pdf Khalid, Shaiful Annuar and Alias, Hassan (2005) An exploratory analysis of organizational citizenship behaviour factor structure among employees in hotel industry / Shaiful Annuar Khalid and Hassan Ali. Jurnal Intelek, 3 (1). pp. 21-34. ISSN 2231-7716
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Performance standards Quality control
spellingShingle	Performance standards Quality control Khalid, Shaiful Annuar Alias, Hassan An exploratory analysis of organizational citizenship behaviour factor structure among employees in hotel industry / Shaiful Annuar Khalid and Hassan Ali
description	Most of the literature on organizational citizenship behavior (OCB) was developed in the West, mainly North America. Not much is known about the meaningfulness and categories of OCB in other cultural environment such as Malaysia. This study investigates the dimensionality of OCB using a sample of hotel employees. Factors analysis of OCB items as rated by superiors revealed 5 dimensions, labeled as helping behavior, sportsmanship, conscientiousness, patience and civic virtue. Factor analysis of OCB items based on self-ratings (non manager employees) resulted in six dimensions, named as altruism, courtesy, conscientiousness, sportsmanship, effort expended and civic virtue. These results show that the forms of OCB seem to hold relatively well in another international context, although there are some differences.
format	Article
author	Khalid, Shaiful Annuar Alias, Hassan
author_facet	Khalid, Shaiful Annuar Alias, Hassan
author_sort	Khalid, Shaiful Annuar
title	An exploratory analysis of organizational citizenship behaviour factor structure among employees in hotel industry / Shaiful Annuar Khalid and Hassan Ali
title_short	An exploratory analysis of organizational citizenship behaviour factor structure among employees in hotel industry / Shaiful Annuar Khalid and Hassan Ali
title_full	An exploratory analysis of organizational citizenship behaviour factor structure among employees in hotel industry / Shaiful Annuar Khalid and Hassan Ali
title_fullStr	An exploratory analysis of organizational citizenship behaviour factor structure among employees in hotel industry / Shaiful Annuar Khalid and Hassan Ali
title_full_unstemmed	An exploratory analysis of organizational citizenship behaviour factor structure among employees in hotel industry / Shaiful Annuar Khalid and Hassan Ali
title_sort	exploratory analysis of organizational citizenship behaviour factor structure among employees in hotel industry / shaiful annuar khalid and hassan ali
publisher	Universiti Teknologi MARA, Perlis
publishDate	2005
url	http://ir.uitm.edu.my/id/eprint/14682/ http://ir.uitm.edu.my/id/eprint/14682/1/AJ_SHAIFUL%20ANNUAR%20KHALID%20JI%2005.pdf
first_indexed	2023-09-18T22:52:10Z
last_indexed	2023-09-18T22:52:10Z
_version_	1777417616932995072

An exploratory analysis of organizational citizenship behaviour factor structure among employees in hotel industry / Shaiful Annuar Khalid and Hassan Ali

Similar Items